Troubleshooting - CAB MACH2 Operator's Manual

7 Maintenance
MACH2/200 V1.RC0
File Error
Table 4 Error Alerts
7.3

Troubleshooting

Problem
The label stock passes through the
printer but no image is printed.
The label stock jams during printing.
There is no printed image on some
parts of the label.
There is no printed image on part of
the label or the image is blurred.
The printed image is positioned
incorrectly.
A label is missed out during printing.
The printed image is blurred.
*
The cutter does not cut off the labels
in a straight line.
*
The cutter does not cut off the labels
completely.
When using the cutter
labels are not fed through or cut off
incorrectly.
The present sensor
functioning normally.
Table 5 Troubleshooting
i
Note!
If any problems occur that are not described here, please contact your dealer.
A file of the same name
2 x 2 already exists. The printer
beeps prints the message
"Duplicate Name".
Lösung
 Please make sure that the label stock is loaded the right way up and
that it is suitable material.
 Choose the correct printer driver.
 Choose the correct label stock and a suitable printing mode.
 Clear the paper jam. Remove any label material left on the thermal
print head and clean the print head using a soft lint-free cloth dipped in
alcohol.  7.1.2 on page 37
 Check whether any label material or ribbon is stuck to the thermal print
head.
 Check for errors in the application software.
 Check whether the starting position has been set correctly.
 Check the ribbon for wrinkles.
 Check the thermal print head for dust or other dirt.
 Use the internal "~T" command to check whether the thermal print
head will carry out a complete print job.
 Check the quality of the print medium.
 Check whether there is paper or dust covering the sensor.
 Check whether the label stock is suitable. Contact your supplier.
 Check the paper guide settings.
 Check the label height setting.
 Check whether there is dust covering the sensor.
 Run the auto-detection function.  6.6 on page 35
 Check the darkness setting.
 Check the thermal print head for dust or dirt.  7.1.2 on page 37
 Check whether the label stock is positioned straight.
 Check whether the label is more than 0.2 mm thick.
 Check whether the cutter has been correctly installed.
*
, the
 Check whether the paper guides are functioning correctly.
 Check whether there is dust on the present sensor.
*
is not
 Check whether the label stock is positioned correctly.
Change the name of the file and try storing it
again.
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