Proxim ORiNOCO AP-9100 Hardware Installation Manual page 55

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Review Satellite Density & TPC/ATPC settings
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Assistance with Bandwidth controls
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Assistance with QoS, RADIUS, and VLAN settings on Proxim equipment
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any
http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see
email to servpak@proxim.com.
Technical Support Policy
Technical Support for Current Products during Warranty Period
All Customers are entitled to free technical support for the Proxim products they purchase from Proxim's authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support website (http://my.proxim.com) and/or
via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim warranty.
The term of Proxim's warranty is determined according to the agreement under which the product was sold and generally
varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim's determination of warranty
duration, a request for review supported by a copy of all product purchase documentation may be submitted.
Technical Support for Current Products after Warranty Period
After the warranty period, technical support on products then being sold by Proxim will be based upon one of the following
three options Customers can choose:
•
Customers can choose to purchase one of Proxim's ServPak extended warranty and enhanced support packages for
the product
•
Customers can choose to purchase one-time per-incident technical support for the product for a fee
•
Customers can choose to call the reseller or distributor who sold them the product for technical support
Tech Support on Discontinued Products
For EOL (End of Life) products no longer being sold by Proxim the following support options may be available, depending on
the product:
•
Fee based per-incident technical support on a per hour basis. This fee is in addition to any subsequent fees that may
be charged to repair the product. Please contact Proxim Customer Service for current product support and repair
pricing and availability.
•
Additional support options may be available from the reseller or distributor from whom the product was purchased.
Support for discontinued products is provided on a "best effort" basis and is subject to the availability of necessary
components, equipment, and other technical resources.
Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is
physical, or if third-party software codes have been loaded onto the product.
®
ORiNOCO 802.11n & 802.11ac Access Points - Hardware Installation Guide
of the available ServPak support options,
Technical Services and Support
please visit our
Telephone Support) or send an
website at
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