Grandstream Networks UCM630 A Series User Manual
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Grandstream Networks UCM630 A Series User Manual

Grandstream Networks UCM630 A Series User Manual

Ip pbx remoteconnect user guide
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Grandstream Networks, Inc.
UCM630xA Series IP PBX
RemoteConnect User Guide

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Summary of Contents for Grandstream Networks UCM630 A Series

  • Page 1 Grandstream Networks, Inc. UCM630xA Series IP PBX RemoteConnect User Guide...
  • Page 2 The latest electronic version of this user manual is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 3: Table Of Contents

    Table of Contents CHANGE LOG ........................ 8 Version 1.0.7.9 ............................8 INTRODUCTION ......................9 UCM REMOTECONNECT SUBSCRIPTION PLAN ............. 10 PREREQUISITE ......................11 CONFIGURING UCM REMOTECONNECT ..............12 Purchase Plan ............................12 SIP Extension Sync-Up ........................... 13 Media NAT Traversal Service ........................15 USING REMOTECONNECT FOR CALLS AND MEETINGS ........
  • Page 4 Add UCM630xA Device ........................... 32 View UCM Devices on GDMS ......................... 33 Custom UCM Public Address ........................33 Accessing UCM Web GUI from GDMS ....................35 Rebooting UCM from GDMS ........................37 Upgrading UCM via GDMS ........................38 Cloud Storage and Backup ........................39 Remotely restore Configuration file ......................
  • Page 5 Table of figures Figure 1: UCM RemoteConnect Page ......................11 Figure 2: GDMS PBX Device Page ......................11 Figure 3: UCM RemoteConnect Introduction Page ..................12 Figure 4: UCM RemoteConnect - Effective Plan ..................13 Figure 5: UCM RemoteConnect - SIP Extension Sync ................14 Figure 6: UCM SIP Extensions synchronized to GDMS ................
  • Page 6 Figure 36: UCM Login Page........................36 Figure 37: UCM Web UI after Logging in ....................36 Figure 38: UCM on GDMS .......................... 37 Figure 39: GDMS Reboot Options ......................37 Figure 40: GDMS Task Page ........................38 Figure 41: Upgrade the UCM on GDMS ..................... 38 Figure 42: Firmware Upgrade on GDMS ....................
  • Page 7 Table of Tables Table 1: View UCM Devices on GDMS ....................... 33 Table 2: UCM Statistics Report on GDMS ....................42 Table 3: Message Notification Settings ....................... 52 Table 4: Email Notification Settings ......................54 Table 5: SMS Notification Settings ......................57 P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 8: Change Log

    CHANGE LOG This section lists the major new features and significant changes from previous versions of the user guide for Remote Connect. Minor updates for corrections or editing are not documented here. Version 1.0.7.9 • This is the initial version P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 9: Introduction

    INTRODUCTION Thank you for purchasing the UCM630xA IP PBX. The Grandstream UCM630xA series IP PBX is based on Asterisk 16 system. It provides powerful functions, friendly interface for remote management and easy- to-expand all-in-one communication solution to enterprises of all sizes. The UCM630xA series IP PBX supports up to 1500 extensions with PBX features including audio/video calling, video surveillance, PBX data management and analysis, UCM RemoteConnect, and device remote access.

  • Page 10: Ucm Remoteconnect Subscription Plan

    UCM REMOTECONNECT SUBSCRIPTION PLAN The UCM RemoteConnect plan offers the following services： • Automated NAT traversal allows users to communicate remotely from external network without complicated configuration needed. • 3 remote management levels: View device basic information such as device firmware version. UCM remote reboot, upgrade, SIP extension sync-up Remote access to UCM web GUI •...

  • Page 11: Prerequisite

    PREREQUISITE The UCM RemoteConnect service on UCM630xA series must be used with Grandstream Device Management System (GDMS). Before the UCM is connected with GDMS, the RemoteConnect information displays as below on UCM630xA web GUI→Value-added Features→UCM RemoteConnect page. Figure 1: UCM RemoteConnect Page Before using the service, please log in your GDMS account.

  • Page 12: Configuring Ucm Remoteconnect

    CONFIGURING UCM REMOTECONNECT Purchase Plan Log in web GUI with admin account. Go to Value-added Features → UCM RemoteConnect. UCM630xA An initial introduction page will be displayed as below. Figure 3: UCM RemoteConnect Introduction Page On GDMS platform, sign in and go to Device→PBX Device page, click on “Add Device” to add your UCM630xA device to GDMS system.

  • Page 13: Sip Extension Sync-Up

    Figure 4: UCM RemoteConnect - Effective Plan ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: • After the UCM is added on GDMS, automated NAT traversal, SIP extension sync-up and basic statistics features are available without manual configuration required. • Users cannot purchase UCM RemoteConnect services directly on UCM630xA. To purchase UCM RemoteConnect services, please log in GDMS for details or contact your service provider.

  • Page 14: Figure 5: Ucm Remoteconnect - Sip Extension Sync

    Figure 5: UCM RemoteConnect - SIP Extension Sync The SIP extensions synchronized up from UCM will be displayed on GDMS → VoIP Account → SIP Account. Figure 6: UCM SIP Extensions synchronized to GDMS P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 15: Media Nat Traversal Service

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: • Deleting SIP extension on GDMS only disassociates the extension from GDMS. It will not delete the SIP extension from UCM. • If any SIP extension is created, edited, or deleted from UCM, the changes will be synchronized to GDMS automatically.

  • Page 16: Using Remoteconnect For Calls And Meetings

    USING REMOTECONNECT FOR CALLS AND MEETINGS Users can start using UCM RemoteConnect for calls and meeting from external network. The public address to access UCM can be found under UCM Web GUI → Value-added Services → UCM RemoteConnect. Figure 8: UCM RemoteConnect - Check UCM Public Address ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: The UCM public address can be defined on GDMS if user prefers to configure it to a different address for...

  • Page 17: Using Gs Wave Web

    Using GS Wave Web Before using GS Wave web application for audio and video calls, please configure the following: 1. Log in UCM web GUI and go to Value-Added Services → WebRTC page, enable WebRTC support. 2. On UCM web GUI → Extension/Trunk → Extensions, go to “Feature” tab. Select the extensions you would like to use for GS Wave web application and check “Enable WebRTC Support”...

  • Page 18: Figure 10: Ucm Login Page

    External users can also open UCM login page and click on “Grandstream Wave” under the login button to access GS Wave web login page. For internal user, The GS Wave web page can be accessed by UCM IP with default port 8090, For example: https://192.168.100.50:8090 Figure 10: UCM Login Page Figure 11: UCM GS Wave Login Page...

  • Page 19: Using Wave App On Mobile Devices

    Figure 12: UCM GS Wave Web after Login Using Wave app on Mobile Devices Wave is a softphone app for Android and iOS system that can be used with UCM630xA. After downloading and installing the Wave app, users can see the following interface when launching the app on the mobile device.

  • Page 20: Joining Meeting Anonymously

    Joining Meeting Anonymously After user clicks on “Join Meeting” button, the following interface will show. Users can paste the meeting URL there, enter user’s display name for the meeting and password (if required), then click on “Join Meeting” to start joining meeting. Figure 14: Wave App - Join Meeting Logging in Wave App After user clicks on “Login”...

  • Page 21: Ucm Cloud Backup

    UCM CLOUD BACKUP Besides local backup and network backup that is already supported on UCM630xA, cloud backup is also supported with UCM RemoteConnect. The backup file can be stored in the GDMS cloud storage. Manual Backup Go to UCM Web GUI → Maintenance → Backup → Backup/Restore page, users can manually perform backup for config file and user data.

  • Page 22: Schedule Backup

    • Step 3: Select the backup files as needed. Please note currently only “Config File” is supported for GDMS cloud storage. • Step 4: On the upper right corner, click on “Backup” to perform backup. After backup is completed, the backup file will be listed for users to download, restore, or delete. Schedule Backup In order to take schedule a backup that will be stored on GDMS cloud, please follow the below steps: •...

  • Page 23: Figure 20: Restore Backup File

    Figure 19: Restore Backup File P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 24: Ucm Cdr

    UCM CDR CDR (Call Details Report) is the data generated from PBX calls. It includes call details and properties for all calls processed by the PBX. The CDR record includes caller number, callee number, call type, start time, call time, talk time and etc. This section describes CDR related to calls from remote network. Figure 20: CDR Page CDR for Remote Calls UCM630xA CDR can be accessed from UCM web GUI →...

  • Page 25: Remote Call Statistics

    Figure 21: CDR for Remote Calls Remote Call Statistics The UCM630x supports display CDR statistics to provide users graphical view for the CDR. In Statistics page, click on “Remote Calls” to filter the display. Figure 22: CDR Statistics P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 26: Cdr Stored In Gdms Cloud

    CDR Stored in GDMS Cloud UCM630xA series provide the service of automatically storing CDR data in the GDMS cloud, the related configuration can be found under the Value-added Features → UCM RemoteConnect → Plan Settings page, the option is called CDR Stored in GDMS Cloud, which is disabled by default, so please make sure to enable this service on the UCM in order to start storing the CDR data in GDMS.

  • Page 27: Figure 25: Recordings Stored In Gdms Cloud

    Figure 24: Recordings stored in GDMS Cloud P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 28: Ucm Concurrent Remote Calls

    UCM CONCURRENT REMOTE CALLS After using UCM RemoteConnect, all remote calls will be logged, and concurrent remote calls will be displayed on the UCM. The concurrent remote calls can be viewed under UCM web GUI → Value-Added Features → UCM RemoteConnect → Statistics page. Figure 25: Concurrent Remote Calls P a g e UCM630xA Series: RemoteConnect User Guide...

  • Page 29: Configuring Peer Trunk With Remoteconnect

    CONFIGURING PEER TRUNK WITH REMOTECONNECT For 2 x UCM630xA IP PBX that are connected to GDMS, SIP peer trunks can be configured between them using the public address provided by GDMS. After SIP peer trunk is configured, calls can be made between the extensions on both UCM630xA.

  • Page 30: Figure 28: Peer Sip Trunk->Basic Settings

    2. Save the configuration. On the VoIP trunk page, click on the edit icon for the newly created trunk to edit this SIP peer trunk. 3. Under Basic Settings, configure the following options for the SIP peer trunk: • From Domain: Enter the UCM public address for this UCM (UCM A).

  • Page 31: Figure 29: Peer Sip Trunk - Advanced Settings

    Figure 28: Peer SIP Trunk - Advanced Settings 5. Log in UCM B web GUI and configure it the same way as UCM A. 6. After configuration is completed, please check SIP trunk status under dashboard. Configure outbound route and inbound route as needed to make calls go through between the 2 UCMs. Note: If both devices A and B have selected the “remote connection mode”...

  • Page 32: Managing Ucm On Gdms

    MANAGING UCM ON GDMS Add UCM630xA Device Once the UCM is added GDMS, it will be assigned with an Open Beta Free Trial plan for UCM RemoteConnect service. Currently, only UCM630xA series devices are supported with GDMS. Below are the steps to follow in order to add an UCM630xA to the GDMS: •...

  • Page 33: View Ucm Devices On Gdms

    View UCM Devices on GDMS In order to view the connected UCM devices list, please go to UCMRC → UCM Device page. Figure 30: View UCM Devices on GDMS Table 1: View UCM Devices on GDMS Status Descriptions The device is offline. Status indicator The device is online.

  • Page 34: Figure 32: Custom Ucm Public Address On Gdms

    • Step 1: Go to GDMS website and log in GDMS account. Navigate to UCMRC → UCM Device page, click on for the UCM630xA device and click on “Edit Device”. • Step 2: In the Edit Device window, click on “Personal URL” to edit the first part of the URL, or click on “Custom Domain”...

  • Page 35: Accessing Ucm Web Gui From Gdms

    Figure 33: Custom Domain • Step 4: Click on Save to save the setting. The user now can use the default public UCM address and the custom UCM address. Accessing UCM Web GUI from GDMS With GDMS, the user can access the UCM Web GUI as admin even the UCM is behind NAT. •...
  • Page 36 Figure 35: UCM Login Page • Step 3: After logging in successfully, the user can now configure the UCM remotely. Figure 36: UCM Web UI after Logging in ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: There is no need to configure port forwarding on the router to make UCM available for remote access.

  • Page 37: Rebooting Ucm From Gdms

    Rebooting UCM from GDMS GDMS supports rebooting UCM immediately and scheduling reboot. • Step 1: Go to GDMS website and log in GDMS account. Navigate to UCMRC → UCM Device page, click on for the UCM and select Reboot Device. Figure 37: UCM on GDMS •...

  • Page 38: Upgrading Ucm Via Gdms

    • Step 3: Save the setting. Users can see all tasks for the devices in GDMS Task page. Figure 39: GDMS Task Page Note: If the task failed to reboot the UCM, system notifications will be sent to the user. Upgrading UCM via GDMS The UCM firmware can be uploaded to GDMS and the UCM can be upgraded via GDMS.

  • Page 39: Cloud Storage And Backup

    Figure 41: Firmware Upgrade on GDMS • Step 3: Save the setting. The user can view task status in GDMS Task page. Figure 42: GDMS Task Page Cloud Storage and Backup Users can perform backup manually or automatically on UCM. The backup file can be stored on GDMS cloud storage.

  • Page 40: Remotely Restore Configuration File

    Figure 43: GDMS PBX Backup Page Remotely restore Configuration file Users can remotely restore configuration files for UCM devices on GDMS. On the "UCM Backup" page, select a UCM backup file and click Perform recovery. Figure 44: Restore backup file interface After clicking "Confirm", the task will be immediately issued to this UCM device to restore this configuration file.

  • Page 41: View Statistics And Reports

    View Statistics and Reports Daily Statistics Report UCM devices collects device data and provides statistics report on daily basis. The report will be sent to GDMS user or the configured email address. Below picture shows the report attachment sent to user’s email.

  • Page 42: View Statistics Report For The Past Month

    View Statistics Report for the Past Month Please go to GDMS web GUI → UCMRC → UCM Device, on the UCM device you would like to check, click on icon to view “Statistics Report”. Figure 46; View UCM Device on GDMS Currently, only the previous 1-month statistics can be viewed here.
  • Page 43 Total Calls The total number of calls on the day when the time was reported. Total Remote Total remote calls from remote users on the same day as “Statistics Time”. Calls Max concurrent remote users on the same day as “Statistics Time”. If it Max Concurrent exceeds the max allowed concurrent remote users, it will be highlighted in Remote Users...
  • Page 44 Figure 48: View UCM Device Statistics on GDMS P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 45: Configure Email To Receive Daily Ucm Report

    Configure Email to Receive Daily UCM Report GDMS system will send daily emails of UCM equipment every day, click on to set the receiving mailbox, as shown in the figure below: Figure 49: Email Notification Setting on GDMS Call Quality Statistics Under the UCMRC→Call Quality page, you can view the call records reported by all phones under the UCM server and the call quality statistics.

  • Page 46: View Plan And Ucm Cloud Storage Status

    Figure 50: Call Quality Statistics Note: For more information about Call Quality Statistics, please refer to the GDMS User Manual: https://www.grandstream.com/hubfs/Product_Documentation/GDMS_User_Guide.pdf View Plan and UCM Cloud Storage Status Please go to GDMS → UCMRC → UCM Device, click on the plan for the UCM device to view the plan details including expiration date, used storage and total storage.

  • Page 47: Cloud Im Service

    Figure 52: Email Notification for Expired Plan Cloud IM Service Cloud IM provides cloud-based IM services for UCM devices. It supports unified communications and IM interoperability for enterprises with multiple UCM devices across regions, while providing high performance, large-storage, and multi-functional cloud communication services. Users could follow the steps below to activate this service: 1.
  • Page 48 Figure 53: Package Service page 2. Click on “Free Trial” button at the bottom of “UCM CloudIM” service, select the CloudIM service region and enter the enterprise name for the plan. It’s recommended to select the nearest region to the UCM device. Please see the screenshot below: Figure 54: Package application page 3.
  • Page 49 Figure 55 : Package details page 4. The user can quickly bind the UCM device for the CloudIM plan so that the UCM device can start to apply the CloudIM plan. Figure 56 : Bind UCM Device 5. The user can also copy the service ID and service key and bind the UCM device in the UCM device management platform.
  • Page 50 Figure 57 : UCM Cloud IM service management page Note: If the UCM CloudIM plan expires, the Wave users cannot log in to the account. The chat data will also be deleted. Please renew the UCM CloudIM plan in time. P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 51: Gdms Alert Management

    GDMS ALERT MANAGEMENT In order to synchronize the UCM alert info with the GDMS, under the UCM RemoteConnect Plan Settings, users need to make sure that the “Alert Events Sync” is enabled. Figure 58: Alert Events Sync GDMS has Alert Notification System that will be triggered; when certain conditions are met. Three Alert Level: High, Medium, and Low.

  • Page 52: Table 3: Message Notification Settings

    Figure 59: Message Notification Settings Table 3: Message Notification Settings Organization Select the organization. The alarm information is divided into alarms of VoIP devices and alarms of UCM devices. The user can choose the alarm contents that need to be notified. The user can specify what to receive as an alert.

  • Page 53: Email Notification Settings

     The task failed to run (the user can specify the task to be notified) Device offline   Device restart Select the users who will be reminded. Only sub-users created by the current user can Subscriber be selected. Notes: •...

  • Page 54: Table 4: Email Notification Settings

    Figure 60: Email Notification Settings Table 4: Email Notification Settings Organization Select the organization. The alarm information is divided into alarms of VoIP devices and alarms of UCM devices. The user can choose the alarm contents that need to be notified. The user can specify what to receive as an alert.

  • Page 55: Sms Notification Settings

    intermediate:  Reset  The task failed to run (the user can specify the task to be notified) Device offline   Device restart Select the users who will be reminded. Only sub-users created by the current user can Subscriber be selected.
  • Page 56 Figure 61: SMS Notification Settings P a g e UCM630xA Series: RemoteConnect User Guide Version 1.0.7.9...

  • Page 57: View Alert Notice

    Table 5: SMS Notification Settings Organization Select the organization. The user can specify what to receive as an alert. The following alarm priority levels can be divided into: advanced: Alert details UCM cloud storage space is insufficient or full intermediate: ...
  • Page 58 Figure 62: Alert Notice Interface • Search: Users can use the alert filter and search function in the page upper right corner to find corresponding alert message. • Newest Alert Notification: if the alert notice at the list contains a red dot at the beginning, it means that the alert notification is an unread notification.

  • Page 59: Custom Logo

    CUSTOM LOGO Custom logo feature allows users to select a local image file as the new logo. The pictures are in different formats and sizes according to the location of the logo. They are 64*64px (only ico format is supported), 256*256px, 80*80px, which applies for "UCM Login", "Reset Password", "Email Template", "Wave/Login", "Browser Tab"...

  • Page 60: Integrated Customer Service Sdk

    INTEGRATED CUSTOMER SERVICE SDK The Integrated Customer Service SDK, allows users to download the SDK provided by the customer service system and integrate it on the website, so that the website can contact customer service for call operations. The call queue is used as the customer service number. In order to configure Customer Service SDK, please go under Value-added Feature →...

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