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Grandstream Networks UCM630X Series User Manual

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  • Page 1 Grandstream Networks, Inc. UCM630X Series Enterprise-Grade Unified Communication Solutions User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from the Grandstream website from: https://blog.grandstream.com/faq/gnu-general-public-license/gnu-gpl-information-download P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 4: Table Of Contents

    UCM6302 front and back view ....................57 UCM6304 front and back view ....................57 UCM6308 front and back view ....................58 GETTING STARTED ................60 Use the LCD Menu ..........................60 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 5 802.1X ............................81 Static Routes ..........................83 Port Forwarding .......................... 86 ARP Settings ..........................89 OpenVPN® ............................90 DDNS Settings ........................... 91 Security Settings ..........................94 Static Defense ..........................94 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 6 Email Footer Hyperlink ......................122 Email Send Log ......................... 122 HA ..............................126 HA settings ..........................126 HA Status ..........................128 HA Log ............................128 TR-069 .............................. 128 PROVISIONING ..................130 Overview ............................130 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 7 Create New FXS Extension ...................... 189 Batch Add Extensions ........................199 Batch Add SIP Extensions ......................199 Batch Add IAX Extensions ......................208 Batch Extension Resetting Functionality ..................214 Search and Edit Extension ....................... 215 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 8 SLA STATION ..................263 Create/Edit SLA Station ........................263 Sample Configuration ........................264 CALL ROUTES ..................267 Outbound Routes ..........................267 Configuring Outbound Routes ....................267 Outbound Blacklist ........................271 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 9 Multimedia Meeting Call Operations ....................305 Join a Meeting Call ........................305 Invite Other Parties to Join Meeting ..................305 During the meeting ........................306 Google Service Settings Support ....................308 Meeting Schedule ..........................311 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 10 Leaving Voicemail ..........................337 Voicemail Email Settings ........................337 Configure Voicemail Group....................... 338 RING GROUP ..................341 Configure Ring Group ........................341 Remote Extension in Ring Group ..................... 345 RESTRICT CALLS ................. 348 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 11 Switchboard ............................374 Global Queue Settings ........................377 PICKUP GROUPS .................. 379 Configure Pickup Groups ......................... 379 Configure Pickup Feature Code ....................... 380 MUSIC ON HOLD ................... 382 BUSY CAMP-ON ..................386 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 12 Hang Up Active Calls ........................412 Call Monitor ............................412 CALL FEATURES .................. 414 Feature Codes ..........................414 Parking Lot ............................421 Call Park ............................423 Park a Call..........................423 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 13 General Call Prompt Tone......................440 PBX Settings/ File Storage Management ..................441 PBX Settings/NAS ..........................443 SIP SETTINGS ..................444 SIP Settings/General ........................444 SIP Settings/MISC ..........................445 SIP Settings/Session Timer ......................446 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 14 Plan Settings ............................ 465 Integrated Customer Service SDK ....................468 UI Customization ..........................468 Statistics ............................469 UCM6300’s Wave APP ................471 API CONFIGURATION ................473 API Configuration Parameters ......................473 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 15 Connecting to PMS ........................... 495 PMS Features ........................... 496 Room Status ..........................496 Wake Up Service ........................498 Mini Bar ............................. 499 WAKEUP SERVICE ................502 Wake Up Service using Admin Login ....................502 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 16 System Events ..........................519 Alert Events List ........................519 Alert Log ............................ 526 Alert Contact ..........................527 CDR ..............................528 Downloaded CDR File ......................536 CDR Export Customization ....................... 538 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 17 Change Password ........................560 Change Username ........................561 Change binding Email ....................... 562 Login Security ........................... 562 Operation Log ........................... 563 Upgrading ............................565 No Local Firmware Servers ...................... 566 Backup .............................. 567 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 18 Record Meeting for Diagnosis....................587 Signaling Troubleshooting ........................ 587 Analog Record Trace ........................ 587 Service Check ..........................589 Network Status ..........................590 EXPERIENCING THE UCM630X SERIES IP PBX ......... 591 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 19 Table 20: SSH Access ............................103 Table 21: Time Auto Updating ........................... 113 Table 22: Create New Office Time ........................115 Table 23: Create New Holiday........................... 117 Table 24: Email Settings ............................ 119 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 20 Table 47: IAX Extension Configuration Parameters→Follow Me ..............189 Table 48: FXS Extension Configuration Parameters→Basic Settings .............. 190 Table 49: FXS Extension Configuration Parameters→Media ................191 Table 50: FXS Extension Configuration Parameters→Features ............... 193 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 21 Table 72: Conference Room Configuration Parameters ................... 302 Table 73: Conference Settings .......................... 304 Table 74: Meeting Caller IVR Menu ........................307 Table 75: Scheduled Meeting parameters ......................312 Table 76: IVR Configuration Parameters ......................319 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 22 Table 98: Callback Configuration Parameters....................401 Table 99: Event List Settings ..........................403 Table 100: UCM630X Feature Codes ....................... 414 Table 101 : Parking Lot ............................. 422 Table 102: Add SCA Private Number ........................ 428 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 23 Table 124: New API Supported Queries ......................475 Table 125: API Configuration Parameters ......................477 Table 126: SugarCRM Settings ......................... 482 Table 127: vTigerCRM Settings ........................484 Table 128: ZohoCRM Settings .......................... 486 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 24 Table 151: Extension Contact Settings ......................557 Table 152: Change Binding Email option ......................562 Table 153: Operation Log Column Header ....................... 564 Table 154: Data Sync Configuration ......................... 571 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 25 Table 155: Automatic Cleaning Configuration ....................577 Table 156: USB/SD Card Files Cleanup ......................580 Table 157: Ethernet Capture ..........................584 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 26 Figure 21: UCM6302 Network Interface Method: Dual ..................81 Figure 22: UCM630X Using 802.1X as Client..................... 82 Figure 23: UCM630X Using 802.1X EAP-MD5....................82 Figure 24: UCM6304 Static Route Sample ......................85 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 27 Figure 47: LDAP Client Configurations ......................111 Figure 48: GXP2170 LDAP Phonebook Configuration ..................112 Figure 49: Set Time Manually ........................... 114 Figure 50: Create New Office Time ........................115 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 28 Figure 72: Template Management ........................156 Figure 73: Upload Model Template Manually ....................156 Figure 74: Create New Device .......................... 157 Figure 75: Manage Devices ..........................158 Figure 76: Edit Device ............................159 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 29 Figure 99: Select Extension Group in Outbound Route ..................233 Figure 100: UCM630X FXO Tone Settings ....................... 240 Figure 101: UCM630X PSTN Detection ......................240 Figure 102: UCM630X PSTN Detection: Auto-Detect ..................241 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 30 Figure 125: Inbound Route - Multiple Mode Feature Codes ................286 Figure 126: Inbound Route - Route-Level Mode ....................286 Figure 127: Global Inbound Mode ........................287 Figure 128: Inbound Mode - Default Mode ....................... 288 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 31 Figure 150: Meetings Schedule ........................314 Figure 151: Meeting details ..........................315 Figure 152: Meeting Scheduled - Ongoing ....................... 315 Figure 153: Meeting Schedule - Completed ..................... 316 Figure 154: Meeting Recordings ........................317 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 32 Figure 175: Ring Group Remote Extension ...................... 347 Figure 176: Restrict Calls ..........................348 Figure 177: Multicast Paging..........................349 Figure 178: 2-way Intercom ..........................351 Figure 179: 1-way Paging ..........................353 Figure 180: Announcement Paging ........................355 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 33 Figure 202: Play Custom Prompt ........................383 Figure 203: Information Prompt ........................384 Figure 204: Record Custom Prompt ......................... 384 Figure 205: SIP Presence Configuration ......................387 Figure 206: SIP Presence Feature Code ......................389 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 34 Figure 229: Download Recording File from CDR Page ..................424 Figure 230: Download Recording File from Recording Files Page ..............425 Figure 231: Enabling SCA option under Extension’s Settings ................426 Figure 232: SCA Number Configuration ......................426 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 35 Figure 255: UCM RemoteConnect Plan Settings ..................... 466 Figure 256: UCM SIP Extensions synchronized to GDMS ................467 Figure 257: Integrated Customer Service SDK interface .................. 468 Figure 258: UI Customization ........................... 469 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 36 Figure 281: Create New Wake Up Service ....................... 498 Figure 282: Wakeup Call executed ........................499 Figure 283: Create New Mini Bar ........................499 Figure 284: Create New Maid ........................... 500 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 37 Figure 306:System Events→Alert Events Lists: Register SIP Failed ............... 525 Figure 307: System Events→Alert Log ......................526 Figure 308: Filter for Alert Log .......................... 527 Figure 309: CDR Filter ............................529 Figure 310: Call Report ............................. 533 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 38 Figure 332: Multiple User Operation Error Prompt ................... 551 Figure 333: Extension Contacts ........................552 Figure 334: Edit Extension Contact ........................553 Figure 335: External Contacts........................... 554 Figure 336: Import External Contacts ....................... 555 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 39 Figure 358: Reset and Reboot .......................... 574 Figure 359: Manual Cleaning ..........................575 Figure 360: Automatic Cleaning ........................576 Figure 361: USB/SD Card Files Cleanup ......................580 Figure 362: UCM6302 Recovery Web Page ..................... 581 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 40 Figure 367: Record Meeting for Diagnosis ....................... 587 Figure 368: Troubleshooting Analog Trunks ..................... 588 Figure 369: A Key Dial-up FXO ......................... 589 Figure 370: Service Check ..........................590 Figure 371: Network Status..........................590 P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 41: Document Purpose

    Call queue CDR (Call Details Record) • • Pickup groups User Portal • • PIN Groups Upgrading and maintenance • • Music on hold Backup/restore • • Fax Server Troubleshooting P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 42: Change Log

    Added option to enable and disable virtual queue call back keys settings. [Virtual Queue Callback Key] • Added option to enable IPv6 for HA settings. [Enable IPv6] • Added Address Book Management section. [Address Book Management] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 43: Firmware Version 1.0.9.10

    Statistics and alarm settings of the maximum number of concurrent calls on the trunk. [Enable Concurrent Call Alert] [Enable Concurrent Call Alert] • Add ability to enable/disable Ring Group Voicemail and make Ring Group Voicemail have configurable voicemail prompts. [Voicemail] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 44: Firmware Version 1.0.5.4

    Added ability to restrict calls and features based on CPU usage and data partition usage. [General Settings] • Added NAT option to the Export File Data filtering option. [Export File Data] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 45: Firmware Version 1.0.3.10

    Add ability to configure local country code for an outbound route. [Local Country Code] • Add support for Pattern and Leading digit filtering options in Callee Number. [Callee Number] • Added description of SSH switch options in LCD menu. [Use the LCD Menu] P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 46 Ring Group Voicemail can now be set as a routing destination and an IVR key press destination. [Default Destination] • Added the following custom privileges: LDAP Server, UCM RemoteConnect, and Announcement. [Custom Privilege] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 47: Firmware Version 1.0.2.25

    Added a Forgot Password option to the Wave Web login page. [Wave Web] • Added a new command to set the same-day wakeup service by dialing *36. [Wakeup Service] Firmware Version 1.0.2.25 • This is the initial version. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 48: Welcome

    WELCOME Thank you for purchasing the Grandstream UCM630X series IP PBX appliance. The UCM6300 series allows businesses to build powerful and scalable unified communication and collaboration solutions. This series of IP PBXs provide a platform that unifies all business communication on one centralized network, including voice, video calling, video conferencing, video surveillance, web meetings, data, analytics, mobility, facility access, intercoms, and more.
  • Page 49 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. P a g e UCM630X Series User Manual...

  • Page 50: Product Overview

    PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the UCM630X series. Table 1: Technical Specifications Interfaces • UCM6301: 1 port with lifeline support •...
  • Page 51 Busy/Congestion/Howl Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect Methods Disconnect Security Media Encryption SRTP, TLS1.2, HTTPS, SSH, 802.1x Physical • Universal Power Supply UCM6301/6302: Input: 100 ~ 240VAC, 50/60Hz; Output: DC+12V, 1.5A P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 52 Multiple configurable call queues, automatic call distribution (ACD) based on Call Center agent skills/availability/workload, in-queue announcement Customizable Auto Up to 5 layers of IVR (Interactive Voice Response) in multiple languages Attendant Telephony Operating Based on Asterisk version 16 System P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 53 10 Video Conference rooms and up to 80 parties with 1080p HD H.264 and Opus (assuming 4 video feeds + 1 screen sharing) • Voice Conference: Up to 300 parties with G.711 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 54 FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 55: Installation

    INSTALLATION Before deploying and configuring the UCM630X series, the device needs to be properly powered up and connected to a network. This section describes detailed information on the installation, connection, and warranty policy of the UCM630X series. Equipment Packaging Table 2: UCM630X Equipment Packaging...

  • Page 56: Figure 2: Ucm6301 Back View

    5. Once the UCM6301 is successfully connected to the network, press the Home button to display the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 57: Ucm6302 Front And Back View

    UCM6304 front and back view Power LED Navigation keys 2x USB ports 4x FXS LEDs LAN LED WAN LED 4x FXO LEDs OK button SD card slot Heartbeat LED Figure 6: UCM6304 Front View P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 58: Ucm6308 Front And Back View

    SD card slot Heartbeat LED Figure 8: UCM6308 Front View Power WAN port 8x FXO ports Heartbeat port Ground LAN port 8x FXS ports Figure 9: UCM6308 Back View Safety Compliances P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 59 Grandstream reserves the right to remedy the warranty policy without prior notification. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Warning: Use the power adapter provided with the UCM630X series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. ----------------------------------------------------------------------------------------------------------------------------- ----------------------...

  • Page 60: Getting Started

    The LCD backlight will turn on upon button press and will go off when idle for 30 seconds. The following table summarizes the layout of the LCD menu of UCM630x. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 61: Table 3: Lcd Menu Options

    LED indicators to their actual status. • RTC Test Patterns Select either 2022-02-22 22:22 or 2011-01-11 11:11 to start the RTC (Real- Time Clock) test pattern. Check the system time from either the LCD idle P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 62: Use The Led Indicators

    The UCM6304/6308 has LED indicators in the front to display the connection status. The following table shows the status definitions. Table 4: UCM6304/6308 LED Indicators LED Indicator LED Status Power 1/Power 2 Solid: Connected P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 63: Using The Web Ui

    2. Make sure that the UCM's IP address is displayed on its LCD. 3. Enter the UCM's IP address into a web browsers' address bar. The login page should appear (please see the above image). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 64: Setup Wizard

    When you log in to the UCM Web GUI interface for the first time, the system will automatically start the setup wizard and expand the description of the instant messaging soft terminal supporting system ( Wave). Click "Learn more" to open the Wave client download interface. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 65: Figure 12: Ucm630X Web Gui Wave Guide Interface

    The setup wizard guides users to complete basic configuration, such as administrator password modification, network settings, time zone settings, extension settings, and routing rule configuration, etc. Figure 13: UCM630X Setup Wizard P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 66: Main Settings

    Web GUI Languages Currently the UCM630X series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German, etc. Users can select the UCM's web UI display language in the top-right corner of the page.

  • Page 67: Web Gui Search Bar

    If a modification requires a reboot, a prompt will appear asking to reboot the device. Setting Up an Extension Power on the UCM630X and your SIP endpoint. Connect both devices to the same network and follow the steps below to set up an extension. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 68 Once prompted, enter the voicemail password. If successful, you will now be prompted with various voicemail options. 5. You have now set up an extension on an endpoint. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 69: System Settings

    Used to set a threshold to stop writing data partition. When the disk data Data Partition Write partition reaches the threshold configured, the data partition writing will be Threshold stopped. The default value is 90%. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 70: Im Settings

    UCM local IM service is allowed. Please note that after enabling, local chat data will not be visible. Cloud IM server address The domain name or IP address of the Cloud IM server. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 71: Im Server

    IM server address is also bound by turning on the Cloud IM mode, and the IM data in his Wave is stored in this IM server. Figure 18: IM server configuration interface P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 72: Http Server

    UCM web portal via browser. Default is "Enabled". Specifies the port number used to access the UCM HTTP server. Default Port is "8089". P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 73 Note: Certificate must be under 2MB in file size and *.pem format. This TLS Cert will be used for TLS connections and contains a private key for the client and a signed certificate for the server. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 74: Network Settings

    Both WAN and LAN ports will be used for uplink connections labeled as LAN2 and LAN1, respectively. The port selected as the Default Interface will need to have a gateway IP address configured if it is using a static IP. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 75 Enter the subnet mask. The default setting is 255.255.255.0. DHCP Server Enable or disable DHCP server capability. The default setting is "Yes". Enable DNS Server 1 Enter DNS server address 1. The default setting is 8.8.8.8. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 76 1 (mapped to UCM6302 WAN port) or LAN 2 (mapped to UCM6302 LAN port) and then Interface configure network settings for LAN 1/LAN 2. The default interface is LAN 2. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 77 Enter the DNS server 2 address for static settings. LAN (when Method is set to "Route") Select Disable, Auto, or DHCPv6. DHCP Server • Disable: the DHCPv6 server is disabled. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 78 LAN 2 (mapped to UCM630X LAN port) and then configure network settings for Interface LAN 1/LAN 2. The default interface is LAN 1. IP Method Select Auto or Static. The default setting is Auto P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 79: Figure 19: Ucm6302 Network Interface Method: Route

    LAN port interface is used as a router. Please see a sample diagram below. Figure 19: UCM6302 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as a room for PC connection. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 80: Figure 20: Ucm6302 Network Interface Method: Switch

    Both WAN port and LAN port are used for the uplink connection. Users will need to assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 81: Figure 21: Ucm6302 Network Interface Method: Dual

    802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM630X uses 802.1X mode “EAP-MD5” on the WAN port as a client in the network to access the Internet. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 82: Figure 22: Ucm630X Using 802.1X As Client

    RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 83: Static Routes

    IPv6 static route. The configuration parameters are listed in the table below. • Once added, users can select to edit the static route. • Select to delete the static route. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 84: Table 11: Ucm630X Network Settings→Static Routes

    LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from the LCD menu→Network Menu. The following diagram shows a sample application of static route usage on UCM6304. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 85: Figure 24: Ucm6304 Static Route Sample

    192.168.66.0 when registered on different interfaces on the UCM6304. Therefore, we need to configure a static route on the UCM6304 so that the phones in isolated networks can make calls between each other. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 86: Port Forwarding

    WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. LAN IP Specify the LAN IP address. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 87 LAN IP: This is the GXP2160 IP address, under the LAN interface network of the UCM630X. LAN Port: This is the port opened on the GXP2160 side for access purposes. Protocol Type: We select TCP here for Web GUI access using HTTP. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 88: Figure 26: Create New Port Forwarding

    Figure 26: Create New Port Forwarding Figure 27: UCM630X Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from the public side, by typing in the public IP address (example: 1.1.1.1:8088). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 89: Arp Settings

    The maximum number of non-PERMANENT neighbor entries allowed. Increase ARP GC this when using large numbers of interfaces and when communicating with large Threshold 3 numbers of directly connected peers. The default value is 1024. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 90: Openvpn

    Specify the cryptographic cipher. Users should make sure to use the same Encryption setting that they are using on the OpenVPN server. Algorithm OpenVPN® CA Upload as SSL/TLS root certificate. This file will be renamed as ‘ca.crt’ Cert automatically. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 91: Ddns Settings

    Figure 29: Open VPN® Feature on the UCM630X DDNS Settings DDNS setting allows users to access UCM630X via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 92: Figure 30: Register Domain Name On Noip.com

    1. Register domain in DDNS service provider. Please note the UCM630X needs to have public IP access. Figure 30: Register Domain Name on noip.com 2. On Web GUI→System Settings→Network Settings→DDNS Settings, enable DDNS service and configure username, password, and host name. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 93: Figure 31: Ucm630X Ddns Setting

    Figure 31: UCM630X DDNS Setting 3. Now you can use a domain name instead of an IP address to connect to the UCM630X Web GUI. Figure 32: Using Domain Name to Connect to UCM630X P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 94: Security Settings

    Process Type Protocol or Service 7777 Asterisk TCP/IPv4 Slapd TCP/IPv4 LDAP 6060 zero_config UDP/IPv4 UCM630X zero_config service 5060 Asterisk UDP/IPv4 4569 Asterisk UDP/IPv4 38563 Asterisk udp/ipv4 10000 gs_avs udp/ipv4 gs_avs P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 95 6066 Python udp/ipv4 python 3306 Mysqld tcp/ipv4 mysqld 45678 Python udp/ipv4 python 8439 Lighttpd tcp/ipv4 HTTP 8088 asterisk tcp/ipv4 8888 Pbxmid tcp/ipv4 pbxmid Master tcp/ipv4 master Slapd tcp/ipv4 SLDAP P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 96: Table 16: Typical Firewall Settings

    Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM630X. To create a new rule, click on the "Create New Rule" button and a new window will pop up for users to specify rule options. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 97: Table 17: Firewall Rule Settings

    Table 17: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. • ACCEPT Action • REJECT • DROP P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 98 The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination, and operation. More operations are below: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 99: Dynamic Defense

    Dynamic Defense Dynamic defense is supported on the UCM630X series. It can blacklist hosts dynamically when the LAN mode is set to "Route" under Web GUI→System Settings→Network Settings→Basic Settings page. If enabled, the traffic coming into the UCM630X can be monitored, which helps prevent massive connection attempts or brute force attacks to the device.

  • Page 100: Fail2Ban

    REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM630X will act to forbid the host for a certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks on the PBX system. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 101: Table 19: Fail2Ban Settings

    Configure the number of authentication failures during "Max Retry Duration" before MaxRetry the host is banned. The default setting is 5. Fail2Ban Whitelist Configure IP address, CIDR mask, or DNS host in the whitelist. Fail2Ban will not P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 102 The default setting is 5. Blacklist Blacklist Users will be able to view the IPs that have been blocked by UCM. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 103: Ssh Access

    Enable SSH Access access. The SSH connection requires a super administrator's username and password. The default setting is "No". It is recommended to set it to "No" if there is P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 104: Ldap Server

    "dc=pbx,dc=com" as Base DN to have access to all phonebooks on the UCM630X LDAP server, or use a specific phonebook DN, for example "ou=people,dc=pbx,dc=com", to access to phonebook with Phonebook DN "ou=people,dc=pbx,dc=com " only. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 105: Ldap Server Configurations

    The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need to provide for authentication purposes before modifying the LDAP information. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 106: Figure 38: Default Ldap Phonebook Dn

    The default phonebook list in this LDAP server can be viewed and edited by clicking on/for the first phonebook under LDAP Phonebook. The UCM630X support secure LDAP (LDAPS) where the communication is encrypted and secure. Figure 38: Default LDAP Phonebook DN Figure 39: Default LDAP Phonebook Attributes P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 107: Ldap Phonebook

    Figure 40: LDAP Server→LDAP Phonebook • Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 41: Add LDAP Phonebook P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 108: Figure 42: Edit Ldap Phonebook

    Figure 43: Import Phonebook The file to be imported must be a CSV, VCF or XML file with UTF-8 encoding. Users can open the file with Notepad and save it with UTF-8 encoding. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 109: Figure 44: Phonebook Csv File Format

    If the phonebook DN does not exist on the UCM630X LDAP Phonebook, a new phonebook with this phonebook DN will be created. The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM630X. Figure 45: LDAP Phonebook After Import P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 110: Ldap Client Configurations

    Server Address : Enter the IP address or domain name for remote LDAP server. • Base DN: dc=pbx,dc=com • Username: Enter username if authentication is required • Password: Enter password if authentication is required • Filter: Enter the filter. Ex: (|(CallerIDName=%)(AccountNumber=%)) P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 111: Figure 47: Ldap Client Configurations

    LDAP Name Attribute: CallerIDName Email Department FirstName LastName • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax • LDAP Number Filter: (AccountNumber=%) • LDAP Name Filter: (CallerIDName=%) • LDAP Display Name: AccountNumber CallerIDName P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 112: Figure 48: Gxp2170 Ldap Phonebook Configuration

    LDAP server as configured in [Figure 37: LDAP Server Configurations]. Figure 48: GXP2170 LDAP Phonebook Configuration Note: The UCM63xx LDAP server is no longer supporting the anonymous binding of the LDAP client. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 113: Time Settings

    Time Zone time accordingly. Set Date and Time To manually set the time on the UCM630X, go to Web GUI→System Settings→Time Settings→Set Date and Time. The format is YYYY-MM-DD HH:MM:SS. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 114: Ntp Server

    To configure office time, log in to the Web GUI, enter the System Settings→Time Settings→Office Time, and click the "Add" button to see the following configuration page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 115: Table 22: Create New Office Time

    The office time will be listed in the web page as the figure shows below. Note: The office hour feature support import/export CSV files. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 116: Holiday

    To configure office time, log in to the Web GUI, enter the System Settings→Time Settings→Holiday, and click the "Add" button to see the following configuration page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 117: Table 23: Create New Holiday

    Check this option to show advanced options. If selected, please specify Show Advanced Options the days as holiday in one week below. Week Select the days as holiday in one week. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 118: Email Settings

    The Email application on the UCM630X can be used to send out alert event Emails, Voicemail (Voicemail-To- Email) etc. The configuration parameters can be accessed via Web GUI→System Settings→Email Settings→Email Settings. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 119: Table 24: Email Settings

    Enable Email-to-Fax email and send it to the XXX extension by fax. The attachment must be in PDF/TIF/TIFF format. Email-to-Fax The user can enable the Email-to-Fax Blacklist or Email-to-Fax Blacklist/Whitelist Whitelist. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 120 Specify the sender's Email address. Sender For example: pbx@example.mycompany.com. The following figure shows a sample Email setting on the UCM630X, assuming the Email is using 192.168.6.202 as the SMTP server. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 121: Email Templates

    Users can customize email templates for password reset, voicemail, meeting scheduling, extensions, fax, meeting report, PMS, CDR, emergency call, missed calls, alert events, call queue statistics and etc. • Click on icon to edit the template. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 122: Email Footer Hyperlink

    Under UCM Web GUI→System Settings→Email Settings→Email Send Log, users could search, filter, and check whether the Email is sent out successfully or not. This page will also display the corresponding error P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 123: Table 25: Email Log - Display Filter

    Enter the email code to filter with Email Send Module Select the email module to filter with from the drop-down list, which contains: All Modules Extension Voicemail Conference Schedule User Password Alert Events P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 124: Table 26: Email Codes

    "sender" configured on the client is your mail account. The username and password verification in the client mode is incorrect. Please check whether the username and password are configured correctly. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 125 If the sending result is "bounced", the general reason is that the receiving email address domain name is wrong, please check whether the email recipient is the correct email address. If it is in MTA mode, P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 126: Ha Settings

    The network mode can only be switching or routing, and the IP type can only be static. HA settings The users can configure the HA under System Settings → HA settings page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 127: Table 27: Ha Settings Parameters

    The number of the heartbeat port should be consistent with the peer heartbeat port. Heartbeat Timeout If the timeout occurs, services will be transferred over to the Slave UCM. Period (s) P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 128: Ha Status

    TR-069 To configure TR-069 on Grandstream devices, set the following parameters: Parameter Description Enable TR-069 Toggle it on to enable TR-069. It is enabled by default P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 129 CPE Cert File The Cert file for UCM to connect to the ACS via SSL. CPE Cert Key The Cert key for UCM to connect to the ACS via SSL. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 130: Provisioning

    In this layer, users can define model-specific options for the configuration template. • Device This is the highest layer. Users can configure device-specific options for the configuration for the individual device here. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 131: Auto-Provisioning Settings

    Grandstream end point devices in the same LAN area in a centralized way. Auto-Provisioning Settings By default, the Zero Config feature is enabled on the UCM630X for auto-provisioning. Three methods of auto- provisioning are used. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 132: Figure 62: Ucm630X Zero Config

    When the phone boots up, it sends out an mDNS query to get the TFTP server address. The UCM630X will respond with its address. The phone will then send a TFTP request to download the XML config file from the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 133: Table 28: Auto Provision Settings

    Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM630X which will include the XML config file URL for the SIP device to download. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 134 Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM630X Web GUI, click on "Save" and "Apply P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 135: Discovery

    192.168.40.255) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network. To successfully discover the devices, "Zero Config" needs to be enabled on the UCM630X Web GUI→Value-added Features→Zero Config→Auto Provisioning Settings. Figure 64: Auto Discover P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 136: Uploading Devices List

    Config columns from lower to higher or higher to lower, respectively. • Filter: Select a filter to display corresponding results. ▪ All: Display all discovered devices. ▪ Scan Results: Display only manually discovered devices. [Discovery] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 137: Figure 67: Managing Discovered Devices

    (the selected devices, should have been provisioned with extensions since the phone will authenticate the server which is trying to send it reboot command). • Click to clear all devices configurations. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 138: Global Configuration

    Maintenance: configure upgrading, web access, Telnet/SSH access, and Syslog. ▪ Network Settings: configure the IP address, QoS, and STUN settings. Customization: customize LCD screen wallpaper for the supported models. ▪ ▪ Communication Settings: configure Email and FTP settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 139: Table 29: Global Policy Parameters - Localization

    NTP Update Interval Configure the NTP update interval. Time Zone Configure the time zone used on the SIP end device. Enable Daylight Saving Time Select either to enable or disable the DST. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 140: Table 30: Global Policy Parameters - Phone Settings

    Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. HEADSET Key Mode Please refer to the user manual of the SIP devices to be provisioned for more details. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 141: Table 31: Global Policy Parameters - Contact List

    Select the protocol version for the phone to send the bind requests. The Version default value is 3. Specify the “name” attributes of each record that are returned in the LDAP search result. Name Attribute Example: cn sn description P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 142 Lookup Display Name It must be a subset of the LDAP Name Attributes. XML Phonebook Select the source of the phonebook XML server. • Phonebook XML Server Disable Disable phonebook XML downloading. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 143: Table 32: Global Policy Parameters - Maintenance

    If selected, click on the “Manage Storage” icon next to the “Directory” option, upload the firmware file, and select a directory for the end device to retrieve the firmware file. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 144 • By minute Once selected, specify the interval X that the SIP end device will request for new firmware every X minutes. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 145 Configure the URL/IP address for the Syslog server. Syslog Level Select the level of logging for Syslog. Send SIP Log Configure whether the SIP log will be included in the Syslog message. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 146: Table 33: Global Policy Parameters - Network Settings

    Layer 3 QoS For SIP The valid range is 0 -63. Assign the VLAN Tag of the Layer 2 QoS packets. Layer 2 QoS Tag The valid range is 0 -4095. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 147: Table 34: Global Policy Parameters - Customization

    Table 34: Global Policy Parameters – Customization Wallpaper Screen Resolution 1024 x Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 148 If “URL” is selected as the source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as the source, click to upload wallpaper file to the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 149: Table 35: Global Policy Parameters - Communication Settings

    Enable SSL protocol for SMTP Check this option to configure the FTP settings that will be sent to the provisioned phones: • Storage Server Type Either FTP or Central Storage P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 150: Global Templates

    Table 36: Create New Template Template Name Create a name to identify this global template. Description Describe the global template. This is optional. Active Check this option to enable the global template. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 151: Figure 69: Edit Global Template

    On the right side of each option, users can click on to reset the option value to the default value. Click on “Save” to save this global template. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 152: Model Configuration

    Table 37: Create New Model Template Select a model to apply this template. The supported Grandstream models Model are listed in the dropdown list for selection. Template Name Create a name for the model template. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 153 P-value “P1362” to “en”, which means the display language on the LCD is set to English. For P-value information of different models, please refer to the configuration template here https://www.grandstream.com/support/tools. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 154: Model Update

    Click on the "Import/Export" button to upload/export the model template list in .CSV format. Model Update UCM630X Zero Config feature supports provisioning all models of Grandstream SIP end devices including OEM device models. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 155: Figure 71: Oem Models

    UCM630X, it will show in the dropdown list for “Model” selection when editing the model template. • Click on to download the template. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 156: Device Configuration

    On Web GUI, page Value-added Features→Zero Config→Zero Config, users could create a new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to an existing device(s). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 157: Create New Device

    Line Keys and Multiple-Purposed Keys if supported on the selected model. 3. Click on “save” to save the configuration for this device. Figure 74: Create New Device P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 158: Manage Devices

    MPK settings; “Advanced” settings allow users to configure more details in a five-level structure. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 159: Figure 76: Edit Device

    Select a global template to be used for the device and click on to add. Multiple global templates can be selected, and users can arrange the priority by adjusting orders via . All the selected P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 160 (5) Customize Device Settings This is the highest-level configuration for the device. Click on “Modify Customize Device Settings” and the following dialog will show. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 161: Figure 77: Edit Customize Device Settings

    Select multiple devices that need to be modified and then click on ”Update Config” to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 162: Figure 78: Modify Selected Devices - Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click on view more devices of other models. Users are only allowed to make modifications to the Global Templates and Global Policy level. Figure 79: Modify Selected Devices - Different Models P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 163: Sample Application

    GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provision the office phones for the customer support team. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 164: Figure 81: Zero Config Sample - Global Policy

    1. Go to Web GUI→Value-added Features→Zero Config→Zero Config Settings, select “Enable Zero Config”. 2. Go to Web GUI→Value-added Features→Zero Config→Global Policy, configure Date Format, Time Format, and Firmware Source as follows. Figure 81: Zero Config Sample - Global Policy P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 165: Figure 82: Zero Config Sample - Device Preview 1

    Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side. Figure 82: Zero Config Sample - Device Preview 1 P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 166: Figure 83: Zero Config Sample - Device Preview 2

    9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic settings” and click on “Save”. Users can see the preview of the device configuration in “Advanced settings”. There is no model template configured for GXV3275. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 167: Figure 84: Zero Config Sample - Device Preview 3

    Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on the LCD display since it is not specified in the global policy. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 168: Extensions

    Figure 85: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 169: Table 38: Sip Extension Configuration Parameters→Basic Settings

    Enable Remote Voicemail: Forward the notify message from the remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil). P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 170 If enabled, the extension can be registered to and accessed via Wave. If disabled, Enable Wave Wave cannot be used, but regular registration and calling functionality will still work. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 171 For example, the user can type *881000 to call the mobile number associated with extension 1000. Configure the user's department. The department can be configured in User Management->Address Book Management->Department Management. Department Job Title P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 172: Table 39: Sip Extension Configuration Parameters→Media

    Fixed: Jitter buffer with a fixed size (equal to the value of "jitter buffer size") • Adaptive: Jitter buffer with an adaptive size (no more than the value of "max P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 173: Table 40: Sip Extension Configuration Parameters→Features

    Enable and configure the Call Forward Unconditional target number. Available options for target number are: Call Forward • Unconditional “None”: Call forward deactivated. • “Extension”: Select an extension from the dropdown list as CFU target. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 174 “Custom Number”: Enter a customer number as a target. For example: *97. • “Voicemail”: Select an extension from the dropdown list. Incoming calls will be forwarded to the voicemail of the selected extension. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 175 • “Queues”: Select a queue from the dropdown list as CFB target. • “Voicemail Group”: Select a voicemail group from dropdown list as CFB target. The default setting is “None”. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 176 Specific time can be configured under the Specific Time section. Scroll down the add Time Condition for a specific time. Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 177 Configure the maximum number of monitor structures that may be created for this CC Max Monitors device. In other words, this number tells how many callers may request CC services P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 178 PMS Remote Wakeup Whitelist Select the Selected extensions can set a PMS wakeup service for this extension via feature extensions that code. can set wakeup service for other P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 179 Auth ID will be changed to the same as Extension. If enabled, the extension will be added to the LDAP Phonebook PBX list. Enable LDAP Default is enabled. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 180 • Missed Call Type Default: All missed calls will be sent in email notifications. • Missed Internal Call: Only missed local extension-to-extension calls will be sent in email notifications. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 181: Table 41: Sip Extension Configuration Parameters→Specific Time

    New Follow Me Add a new Follow Me number which could be a "Local Extension" or an "External Number Number". The selected dial plan should have permissions to dial the defined external P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 182: Create New Iax Extension

    It is recommended to use this password for security purposes. Configure Voicemail. Voicemail There are three valid options, and the default option is "Enable Local Voicemail". • Disable Voicemail: Disable Voicemail. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 183 Select the voice prompt language to be used for this extension. The default setting is Language "Default" which is the selected voice prompt language under Web GUI→PBX P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 184: Table 44: Iax Extension Configuration Parameters→Media

    PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p, RTX and VP8. Table 45: IAX Extension Configuration Parameters→Features Call Transfer Call Forward Configure the Call Forward Unconditional target number. If not configured, the Call P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 185 Select time condition for Call Forward Busy. The available time conditions are “Office CFB Time Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”, Condition and “Specific”. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 186 Enable this option to have an external number ring simultaneously along with the Ring extension. If a register trunk is used for outbound, the register number will be used to Simultaneously be displayed for the external number as the caller ID number. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 187 If set to “Yes”, users can skip entering the password when making outbound calls. Skip Trunk Auth • If set to “By Time”, users can skip entering the password when making outbound calls during the selected time condition. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 188: Table 46: Iax Extension Configuration Parameters→Specific Time

    Missed Internal Call: Only missed local extension-to-extension calls will be sent in email notifications. • Missed External Call: Only missed calls from trunks will be sent in email notifications. Table 46: IAX Extension Configuration Parameters→Specific Time Specific Time P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 189: Create New Fxs Extension

    Create New FXS Extension The UCM630X supports Foreign eXchange Subscriber (FXS) interface. FXS is used when a user needs to connect analog phone lines or FAX machines to the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 190: Table 48: Fxs Extension Configuration Parameters→Basic Settings

    By default, this option is Verification disabled. Send Voicemail Configures whether to send emails to the extension’s email address to notify of a new P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 191: Table 49: Fxs Extension Configuration Parameters→Media

    UCM630X. To add more languages to the list, please download the voice prompt package by selecting "Check Prompt List" under Web GUI→PBX Settings→Voice Prompt→Language Settings. Table 49: FXS Extension Configuration Parameters→Media P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 192 Configure the number of rings before sending CID. The default setting is 1. After Fax Mode For the FXS extension, there are three options available in Fax Mode. The default P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 193: Table 50: Fxs Extension Configuration Parameters→Features

    Settings→Office Time/Holiday page. Call Forward No Configure the Call Forward No Answer target number. If not configured, the Call Answer Forward No Answer feature is deactivated. The default setting is deactivated. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 194 If DND is enabled, calls from the whitelisted numbers will not be rejected. Multiple DND Whitelist numbers are supported and must be separated by new lines. Pattern matching is P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 195 Use the callee's DOD number as CallerID on Outgoing Forwarding or Ring FWD or RS Simultaneously calls. Hotline Enable Hotline If enabled, a hotline dialing plan will be activated, a pre-configured number will be P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 196 Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. • Skip Trunk Auth If set to “Yes”, users can skip entering the password when making outbound calls. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 197: Table 51: Fxs Extension Configuration Parameters→Specific Time

    Missed Internal Call: Only missed local extension-to-extension calls will be sent in email notifications. • Missed External Call: Only missed calls from trunks will be sent in email notifications. Table 51: FXS Extension Configuration Parameters→Specific Time P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 198: Table 52: Fxs Extension Configuration Parameters→Follow Me

    Number". The selected dial plan should have permissions to dial the defined external Number number. Dialing Order This is the order in which the Follow Me destinations will be dialed to reach the user. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 199: Batch Add Extensions

    Configure the SIP/IAX password for the users. Three options are available to create a password for the batch of extensions. SIP/IAX Password • User Random Password. A random secure password will be automatically generated. It is recommended P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 200 If enabled, (1) Call Forward, Call Waiting, and Do Not Disturb settings will not work, Enable SCA (2) Concurrent Registrations can be set only to 1, and (3) Private numbers can be P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 201 When present in an INVITE request, the Alert-info header field specifies an alternative Alert-info ring tone to the UAS. SRTP Enable/disable SRTP for RTP stream encryption. Packet Loss Configure to enable Packet Loss Retransmission. Retransmission P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 202 Select which presence status to set for the extension and configure call forward Presence Status conditions for each status. Six possible options are possible: “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE]. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 203 “None”: Call forward deactivated. Answer • “Extension”: Select an extension from the dropdown list as CFN target. • “Custom Number”: Enter a customer number as a target. For example: *97. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 204 “Ring Group”: Select a ring group from the dropdown list as CFB target. • “Queues”: Select a queue from the dropdown list as CFB target. • “Voicemail Group”: Select a voicemail group from the dropdown list as CFB P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 205 Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for a specific time. Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 206 CC Max Monitors device. In other words, this number tells how many callers may request CC services for a specific device at one time. The minimum value is 1. Ring Simultaneously P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 207 Custom Prompt: General Preference. The valid range is between 3 seconds and 600 seconds. Note: If the endpoint also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 208: Batch Add Iax Extensions

    Note: the option only works when the caller dials the extension directly. Batch Add IAX Extensions Under Web GUI→Extension/Trunk→Extensions, click on “Add”, then select extension type as IAX Extension and the add method to be Batch. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 209: Table 54: Batch Add Iax Extension Parameters

    Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure Voicemail password (digits only) for the users. Voicemail Password • User Random Password. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 210 Enable/disable SRTP for RTP stream encryption. Access Control List manages the IP addresses that can register to this extension. ACL Policy • Allow All: Any IP address can register to this extension. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 211 Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for a specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 212 Pattern matching is supported. DND Whitelist • Z match any digit from 1-9， • N match any digit from 2-9， • X match any digit from 0-9. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 213 Configure the number of seconds to ring the user before the call is forwarded to Ring Timeout voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 214: Batch Extension Resetting Functionality

    Once done, all settings on the Basic Settings page will be restored to default values except for Concurrent Registrations. User voicemail password will be reset to Random Password. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 215: Search And Edit Extension

    Unavailable (the extension is not registered or disabled on the PBX) • Edit single extension Click on to start editing the extension parameters. • Reset single extension Click on to reset the extension parameters to default (except concurrent registration). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 216: Export Extensions

    "SIP", "IAX" or "FXS". Click on the "Export Extensions" button and select technology in the prompt below. Figure 87: Export Extensions The exported CSV file can serve as a template for users to fill in desired extension information to be imported to the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 217: Import Extensions

    5. Click on “Choose file to upload” to select a CSV file from a local directory on the PC. 6. Click on "Apply Changes" to apply the imported file on the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 218: Table 55: Sip Extensions Imported File Example

    Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 219 Alphanumeric value without special characters TEL URI Disabled/user=phone/enabled Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Support Hot-Desking Mode Yes/no Dial Trunk Password Digits Disable This Extension Yes/no P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 220 Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no Enable T.38 UDPTL Yes/no Max Contacts Values from 1-10 P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 221: Table 56: Iax Extensions Imported File Example

    Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 56: IAX extensions Imported File Example Field Supported values Extension Digits Technology Enable Voicemail yes/no CallerID Number Digits P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 222 Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264, H.265,ILBC,AAL2-G.726- 32,ADPCM,G.723,H.263,H.263p,vp8,opus Permission Internal/Local/National/International yes/no Call Forward Busy Digits P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 223 DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 224: Table 57: Fxs Extensions Imported File Example

    Empty/ 3 to 600 (in second) Auto Record yes/no Fax Mode None/Fax Gateway/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 225 If CC is disabled use: never If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 226 Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language Default/en/zh Phone Number Digits P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 227: Extension Details

    Ring Group: Indicates the ring groups that this extension belongs to. • Call Queue: Indicates the Cal Queues that this extension belongs to. • Call Queue (Dynamic): Indicates the Call Queues that this extension belongs to as a dynamic agent. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 228: E-Mail Notification

    When clicking on ”More” > “E-mail Notification” button, the following message will be prompted on the web page. Click on OK to confirm sending the account information to all users’ Email addresses. Figure 92: E-mail Notification - Prompt Information P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 229: Figure 93: Account Registration Information

    The user will receive an Email including account registration information as well as the Wave Settings with the QR code: Figure 93: Account Registration Information Figure 94: Wave Settings and QR Code P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 230: Multiple Registrations Per Extension

    Figure 95: Multiple Registrations per Extension This feature can be enabled by configuring the option “Concurrent Registrations” under Web GUI→Extension/Trunk→Edit Extension. The default value is set to 1 for security purposes. The maximum is P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 231: Sms Message Support

    GXV phones that support SIP message, after a UCM630X account is registered on the end device, the user can send and receive SMS messages. Please refer to the end device documentation on how to send and receive SMS messages. Figure 97: SMS Message Support P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 232: Extension Groups

    • Click on to edit the extension group. • Click on to delete the extension group. Select extensions from the list on the left side to the right side. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 233: Using Extension Groups

    Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 99: Select Extension Group in Outbound Route P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 234: Analog Trunks

    PBX. Enable SLA Mode will disable polarity reversal. Barge Allowed The barge option specifies whether other stations can join a call in progress on this P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 235 -13.5 (dB) to + 12.0 (dB). The default setting is 0. Configure to enable CallerID detection. Use CallerID The default setting is “Yes”. Select the Caller ID scheme for this trunk. Caller ID Scheme • Bellcore/Telcordia. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 236 If selected, the trunk will be disabled, and incoming/Outgoing calls via this trunk will Disable This Trunk not be possible. DAHDI Out Line This is to implement an analog trunk outbound line selection strategy. Selection P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 237 • White Noise Injection: The NLP injects white noise when active. The level corresponds to the background noise level at Sin, and the background noise level adjustment is high. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 238 "United States of America (USA)". Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Busy Tone Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 239: Pstn Detection

    3. In the window to edit the analog trunk, go to the "Tone Settings" section and there are two methods to set the busy tone. • Tone Country. The default setting is "United States of America (USA)". • PSTN Detection. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 240: Figure 100: Ucm630X Fxo Tone Settings

    Destination Channel: The channel to help detect. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 241: Figure 102: Ucm630X Pstn Detection: Auto-Detect

    If there is only one FXO port connected to the PSTN line, use the following settings for auto-detection. Figure 103: UCM630X PSTN Detection: Semi-Auto Detect Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 242: Table 59: Pstn Detection For Analog Trunk

    Destination Number Configure the number to be called to help the detection. Dump Call Progress Tone Choose whether to save the calling tone file, it is not checked by default. File P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 243 Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 244: Voip Trunks

    Configure a unique label (up to 64 characters) to identify this trunk when listed in Provider Name outbound rules, inbound rules, etc. Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 245 CallerID Name configured. Select whether the trunk needs to register on the external server or not when the Need Registration "Register SIP Trunk" type is selected. The default setting is No. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 246 Calls Threshold Outgoing Concurrent Threshold of all outgoing concurrent calls passing through this trunk. Calls Threshold Incoming Concurrent Threshold of all incoming concurrent calls passing through this trunk. Calls Threshold P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 247: Table 61: Sip Register Trunk Configuration Parameters

    Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 248 The recording files can be accessed under Web GUI→CDR→Recording Files. RemoteConnect If enabled, the RemoteConnect related parameters will be set synchronously. Mode Please make the trunk host is allocated by GDMS or it supports TLS. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 249 Original CID – Include the original CID in the PPI Header. DOD Number – Include the trunk’s DOD number in the PPI Header. If no DOD number has been set, the trunk’s preferred CID will be used. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 250 It is used to set if the phone system will remove outbound proxy URI from the route Remove OBP from header. If is set to “Yes”, it will remove the route header from SIP requests. The Route default setting is “No”. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 251 Configure to enable Forward Error Correction (FEC) for video. Toggles ICE support. ICE support For peer trunks, ICE support will need to be enabled on the other end. FECC Configure to enable Far-end Camera Control P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 252: Table 62: Sip Peer Trunk Configuration Parameters

    “username” field from the authentication line. If enabled, the trunk CID will not be overridden by the extension’s CID when the Keep Trunk CID extension has CID configured. The default setting is “No”. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 253 Allows external numbers the option to get directed to the extension that last called Direct Callback them. For Example, User 2002 has dialed external number 061234575 but they were not P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 254 Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires a 64-bit codec, i.e., PCMU and PCMA. Auto: Send DTMF using RFC4733 if offered. Otherwise, an inband is used. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 255 Specify the prefix for the LDAP sync feature. The UCM630X will automatically LDAP Dialed Prefix modify the remote contacts by adding this prefix. LDAP Last Sync Date The last successful sync date. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 256: Table 63: Create New Iax Trunk

    Enter the password to register to the trunk from the provider when the "Register Password IAX Trunk" type is selected. Disable This Trunk If selected, the trunk will be disabled. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 257: Table 64: Iax Register Trunk Configuration Parameters

    From the user (Register Trunk Only) → CID from inbound call (Keep Original CID Enabled) → Trunk Username/CallerID (Keep Trunk CID Enabled) → DOD → Extension CallerID Number → Trunk Username/CallerID (Keep Trunk CID Disabled) → Global Outbound CID. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 258: Table 65: Iax Peer Trunk Configuration Parameters

    For some providers, it might not be possible to set the Caller ID CallerID with this option and this option will be ignored. Important Note: When making outgoing calls, the following priority order rule will P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 259: Trunk Groups

    UI. Figure 104: Trunk Group Once creating the new trunk group and configuring the SIP settings, users can add multiple accounts within the P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 260: Direct Outward Dialing (Dod)

    The other three numbers are direct lines to specific users of the company. Now when a user makes an outbound call their caller ID shows up as the main office number. This poses a problem, P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 261 6. Select an extension from the "Available Extensions" list. Users have the option of selecting more than one extension. In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 262: Figure 106: Dod Extension Selection

    Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated with a particular DOD. Figure 107: Edit DOD Note: Users can import and export DOD files. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 263: Sla Station

    Configure a name to identify the SLA Station. Station Specify a SIP extension as a station that will be using SLA. Available SLA Trunks Existing Analog Trunks with SLA Mode enabled will be listed here. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 264: Sample Configuration

    SLA stations created under Web GUI→Extension/Trunk→SLA Station page. Figure 109: Enable SLA Mode for Analog Trunk 2. Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 265: Figure 110: Analog Trunk With Sla Mode Enabled

    Figure 112: SLA Example - MPK Configuration Now the SLA station is ready to use. The following functions can be achieved by this configuration. • Making an outbound call from the station/extension, using LINE key P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 266 If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could UnHold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 267: Call Routes

    All patterns are prefixed by the "_" character, but please do not enter more than Pattern one "_" at the beginning. All patterns can add comments, such as "_pattern /* comment */". In patterns, some characters have special meanings: P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 268 Configure the warning repeat interval for the call using this outbound route. If set Warning Repeat to X seconds, the warning tone will be played every x seconds after the first Interval warning. PIN Groups Select a PIN Group P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 269 All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 270 The user's primary trunk is a VoIP trunk, and the user would like to use the PSTN when the VoIP trunk is not available. The PSTN trunk can be configured as the failover trunk of the VoIP trunk. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 271: Outbound Blacklist

    UCM Web GUI→Extension/Trunk→Outbound Routes: Outbound Blacklist. Users can configure numbers, patterns or select country code to add to the blacklist. Please note that the blacklist settings apply to all outbound routes. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 272: Figure 113: Country Codes

    Figure 113: Country Codes Note: Users can export outbound route blacklists and delete all blacklist entries. Additionally, users can also import blacklists for outbound routes. Figure 114: Blacklist Import/Export P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 273: Scheduled Sync

    Specify the code that will be asked once dialing via a trunk PIN Name Specify the name of the PIN Once the user clicks , the following figure shows to configure the new PIN. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 274: Figure 115: Create New Pin Group

    ID will be disabled, unless if you check the option “ ” where you can use the PIN Groups and Privilege Level or PIN Groups and Enable Filter on Source Caller ID. Figure 117: Outbound PIN P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 275: Figure 118: Cdr Record

    Figure 119: Importing PIN Groups from CSV files Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below Figure 120: Incorrect CSV File P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 276: Inbound Routes

    Inbound routes can be configured via Web GUI→Extension/Trunk→Inbound Routes. • Click on to add a new inbound route. • Click on "Blacklist" to configure the blacklist for all inbound routes. • Click on to edit the inbound route. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 277: Inbound Rule Configurations

    • Users can add comments to the end of patterns to better organize and keep track of complex rules by typing “/*” and “*/” before and after each comment respectively P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 278 Call Features->Fax/T.38->Fax Settings page. Note: please make sure the sending email address is correctly configured in P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 279 Gives uses the ability to configure inbound mode per individual route. When Enable Route-Level Inbound enabled two fields will show allowing to set the Inbound mode and the Mode Inbound mode Suffix. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 280 National: Users with National or International Level are allowed to use this rule. • International: The highest level required. Only users with an international level are allowed to use this rule. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 281 When "By DID" is used, the UCM will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, and voicemail groups as P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 282 Call Queue • Ring Group Destination • Paging/Intercom • Voicemail Group • DISA • • By DID When "By DID" is used, the UCM will look for the destination based on P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 283: Inbound Route: Prepend Example

    3. If Prepend is set to 2, UCM630X will then prepend a 2 to the stripped number, now the number becomes 2163. 4. UCM630X will now forward the incoming call to extension 2163. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 284: Inbound Route: Multiple Mode

    In the UCM630X, the user can configure an inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 285: Figure 124: Inbound Route - Multiple Mode

    To customize feature codes for “Default Mode” and “Mode 1”, click on under the “Inbound Routes” page, check the “Enable Inbound Multiple Mode” option, and change “Inbound Default Mode” and “Inbound Mode 1” values (By default, *61 and *62 respectively). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 286: Inbound Route: Route-Level Mode

    When Route-Level Inbound Mode is enabled, the user can configure a “Default Destination” and a “Mode 1” destination for each specific route. By default, the call coming into this specific inbound route will be routed to the default destination. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 287: Inbound Route: Inbound Mode Blf Monitoring

    4. Configure the BLF value on a phone’s MPK/VPK. As an example, a GXP2140 with the BLF configured will show the Inbound Mode status on its screen once configured. The 777 BLF is lit green, indicating that the current inbound mode is “Default Mode”. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 288: Inbound Route: Import/Export Inbound Route

    The imported file should be in CSV format and using UTF-8 encoding, the imported file should contain below columns, and each column should be separated by a comma (It is recommended to use Notepad++ for the imported file creation): • Disable This Route: Yes/No. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 289: Fax With Two Media

    In the UCM630X, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist". • Select the checkbox for "Blacklist Enable" to turn on the Blacklist feature for all inbound routes. Blacklist is disabled by default. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 290: Figure 131: Blacklist Configuration Parameters

    • To add blacklisted numbers in batch, click on “Import” to upload the blacklist file in CSV format. The supported CSV format is as below. Figure 132: Blacklist CSV File P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 291 Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI→Call Features→Feature Codes. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 292: Fax Server

    • Click on "Fax Settings" to configure the Fax parameters. • Click on to edit the Fax extension. • Click on to delete the Fax extension. Figure 133: Fax Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 293: Table 71: Fax/T.38 Settings

    Fax Header Information Adds fax header into the fax file. Configure the Email address to send the received Fax to if the user's Email Default Email Address address cannot be found. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 294 Configures the number of the maximum attempts to resend the fax. Max Resend Attempts The default value is set to 5. Configures the Fax Resend Frequency. Fax Resend Frequency The default value is set to 50. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 295: Receiving Fax

    4. Create or edit the analog trunk for Fax as below. Fax Detection: Make sure the “Fax Detection” option is set to “NO”. Figure 134: Configure Analog Trunk 5. Go to UCM6300 Web GUI→Extension/Trunk→Extensions page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 296: Figure 135: Configure Extension For Fax Machine: Fxs Extension

    7. Go to Web GUI→Extension/Trunk→Inbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 297: Example Configuration For Fax-To-Email

    The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6300. 1. Connect PSTN line to the UCM6300 FXO port. 2. Go to UCM6300 Web GUI→Call Features→Fax/T.38 page. Create a new Fax extension. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 298: Figure 138: Create Fax Extension

    "Fax Detection" is set to "No". 4. Go to UCM6300 Web GUI→Extension/Trunk→Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 139: Inbound Route to Fax Extension P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 299: Fax Sending

    Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send” to start. The progress of sending fax will be displayed in Web GUI. Users can also view the sending history is in the same web page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 300: Figure 141: Fax Sending In Web Gui

    After that you can see the ongoing sending operation on the progress bar. Figure 142: Fax Send Progress Note: Only A3, A4, and B4 paper sizes are supported for the Fax Sending. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 301: Multimedia Meeting

    4. When meeting resources are used up, do not join an instant meeting. 5. Close other instant meetings or scheduled meetings that have timed out to ensure that invited members can join the scheduled meeting. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 302: Multimedia Room Configurations

    Please select the permission level for outgoing calls. If enabled, conference participant could press the * key to access the conference Enable Caller Menu room menu. The default setting is "No". P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 303 "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, the UCM630X will play Hold music when there is only one user in the Play Hold Music conference. The default setting is "No". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 304: Table 73: Conference Settings

    "batch kicking people" function is supported. The temporary meeting room has no meeting password and host code. The member who initiates the group meeting is the host, and ordinary members have the right to invite. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 305: Multimedia Meeting Call Operations

    "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 306: During The Meeting

    A conference room can have multiple administrators. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- During the meeting During the meeting call, users can manage the conference from Web GUI or IVR. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 307: Table 74: Meeting Caller Ivr Menu

    Lock/unlock the conference room. Kick the last joined user from the conference. Decrease the volume of the conference call. Decrease your volume. Increase the volume of the conference call. Increase your volume. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 308: Google Service Settings Support

    Once OAuth 2.0 is enabled, UCM630X conference system can access Google calendar to schedule or update conference. Google Service Settings can be found under Web GUI→Call Features→ Multimedia Meeting →Google Service Settings→Google Service Settings. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 309: Figure 145: Google Service Settings→Oauth2.0 Authentication

    If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. Figure 146: Google Service→New Project P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 310: Figure 147: Google Service→Create New Credential

    4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 148: Google Service→OAuth2.0 Login P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 311: Meeting Schedule

    History meeting displays the information of the ended and expired meetings. • Click the button “Schedule Meeting” to edit the meeting room reservation. Figure 149: Schedule meeting Interface P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 312: Table 75: Scheduled Meeting Parameters

    Email Reminder (m) Note: After editing the time of a single recurrence of a scheduled meeting, a cancelation email will now be sent out followed by a meeting update email. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 313 Press ‘2’ to create a multi-conference room to another conference room • Press ‘3’ to drop all current multi-conference rooms. Note: Conference Administrator is always allowed to access this menu. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 314: Figure 150: Meetings Schedule

    Once the Meeting Schedule is configured, scheduled meeting will be displayed as below figure. Figure 150: Meetings Schedule • Click the button to view the meeting details in the Meeting room. The meeting details of Meeting History include actual participant information. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 315: Figure 151: Meeting Details

    At the scheduled meeting time, UCM630X will send INVITE to the extensions that have been selected for conference. Once the meeting starts, it will be displayed under Pending Meeting with an “Ongoing” status, as displayed below: Figure 152: Meeting Scheduled - Ongoing P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 316: Meeting Recordings

    Users could also delete all recording files by clicking on “Delate All Recording Files” or delete multiple recording files at once by clicking on “Delete” after selecting the recording files. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 317: Call Statistics

    The conference report page can be accessed by clicking on the Call Statistics button on the main Conference page. Figure 155: Meeting Call Statistics Figure 156: Meeting Report on Web P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 318: Figure 157: Meeting Report On Csv

    Figure 157: Meeting Report on CSV P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 319: Ivr

    Click on "Add" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 158: Create New IVR Table 76: IVR Configuration Parameters P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 320 • Paging/Intercom Groups • Voicemail Groups • Dial by Name • If enabled only numbers inside of the Whitelist or outside of the Blacklist can be Black/Whitelist called from IVR. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 321 Configure the number of times to repeat the prompt if the DTMF input is invalid. Invalid Input When the loop ends, it will go to the invalid destination if configured, or hang up. Prompt Repeats The default setting is 3. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 322 IVR key event can be triggered. Office time, holiday time or specific time can be configured for time condition. Up to 5 time conditions can be added for each key. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 323: Black/Whitelist In Ivr

    Figure 159: Key Pressing Events Black/Whitelist in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 324 IVR. • If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 325: Create Custom Prompt

    To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Upload Audio File” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI→PBX Settings→Voice Prompt→Custom Prompt page directly. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 326: Key Pressing Events

    If you select "Specific time", you need to select the start time and the end time. The frequency supports two options: By week and By Month, by default the specific time does not include the holidays. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 327: Figure 163: Specific Time

    Figure 163: Specific Time P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 328: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 329: Figure 165: Voice Prompt Package List

    Figure 166: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM630X system voice prompt or delete it from the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 330: Customize Specific Prompt

    2. Go under web GUI PBX Settings → Voice Prompt → Username Prompt and click on ”Upload” button. 3. Select the recorded file to upload it and press Save and Apply Settings. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 331: Record Username Via Voicemail Menu

    The user dials *97 to access his/her voicemail • After entering the voicemail password, the user can press “0” to enter the recordings menu and then “3” to record his name. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 332: Voicemail

    Configure Voicemail If the voicemail is enabled for UCM630X extensions, the configurations of the voicemail can be globally set up and managed under Web GUI→Call Features→Voicemail. Figure 168: Voicemail Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 333: Table 77: Voicemail Settings

    Message Time. The default setting is 3 seconds. The available options are: • No minimum Min Effective Message • 1 second Time • 2 seconds • 3 seconds • 4 seconds P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 334 Warning: WAV files take up significantly more storage space than GSM files. Note: Resetting an extension will reset Voicemail Password, Send Voicemail to Email, and Keep Voicemail after Emailing values to default. Previous custom voicemail prompts and messages will be deleted. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 335: Access Voicemail

    9 – Save * - Help # - Exit 2 – Change folders 0 - New messages 1 - Old messages 2 - Work messages 3 - Family messages P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 336 4 - Record temporary greeting 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 5 - Change your password * - Return to the main menu P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 337: Leaving Voicemail

    ${VM_DUR}: The duration of the voicemail message • ${VM_MAILBOX}: The recipient's extension • ${VM_CALLERID}: The caller ID of the person who has left the message • ${VM_MSGNUM}: The number of messages in the mailbox P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 338: Configure Voicemail Group

    The UCM630X supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI → Call Features → Voicemail → Voicemail Group. Click on "Add" to configure the group. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 339: Table 80: Voicemail Group Settings

    Voicemail prompt will be played when user enters voicemail. Priority: Temporary Busy Prompt Prompt > Busy Prompt/Unavailable Prompt > Greet Prompt P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 340 Sound file must be PCM encoded, 16 bits at 8000Hz mono with mp3/wav format, or Prompt raw ulaw/alaw/gsm file with .mp3/.wav/.ulaw/.alaw/.gsm suffix. The file size must be less than 5MB. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 341: Ring Group

    Click on to arrange the order. Note: LDAP Sync must be enabled first. Select the ring strategy. The default setting is “Ring in order”. Ring Strategy • Ring simultaneously. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 342 • This feature will work only when call forwarding is configured on endpoints, not on the UCM. • If the forwarded call goes through an analog trunk, and polarity reversal P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 343 Busy Prompt Sound file must be PCM encoded, 16 bits at 8000Hz mono with mp3/wav format, or raw ulaw/alaw/gsm file with .mp3/.wav/.ulaw/.alaw/.gsm suffix. The file size must be less than 5MB. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 344 Unavailable Prompt Sound file must be PCM encoded, 16 bits at 8000Hz mono with mp3/wav format, or raw ulaw/alaw/gsm file with .mp3/.wav/.ulaw/.alaw/.gsm suffix. The file size must be less than 5MB. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 345: Remote Extension In Ring Group

    UCM630X_A update remote LDAP server automatically from peer UCM630X _B. In addition, Sync LDAP Password must match for UCM630X _A and UCM630X _B to sync LDAP contact automatically. Port number P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 346: Figure 173: Sync Ldap Server Option

    5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM630X can be included into that UCM630X’s LDAP contact. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 347: Figure 175: Ring Group Remote Extension

    Figure 175: Ring Group Remote Extension P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 348: Restrict Calls

    Configure the members that will not be able to call any extensions besides those Members in the Allowed List. Allowed list Select the extensions that the Members list can be able to call. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 349: Paging And Intercom Group

    Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Configure Multicast Paging Figure 177: Multicast Paging P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 350: Table 82: Multicast Paging Configuration Parameters

    Select which extensions are allowed to use the paging/intercom feature for this Multicast IP Address paging group. Specify port for multicast paging. Port Note: This field appears only when “Type” is set to “Multicast Paging”. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 351: Configure 2-Way Intercom

    Table 83: 2-way Intercom Configuration Parameters Name Configure paging/intercom group name. Type Select "2-way Intercom". Extension Configure the paging/intercom group extension. Auto Record Enable this option to record in WAV format. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 352 Select available users from the left side to the paging/intercom group member Members list on the right. Paging/Intercom Select which extensions are allowed to use the paging/intercom feature for this Whitelist paging group. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 353: Configure 1-Way Paging

    Enable this option to record in WAV format. Allows the announcement to be played after the configured delay paging. If there Delayed Paging are many messages, they will be played in sequence. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 354 Select available users from the left side to the paging/intercom group member Members list on the right. Paging/Intercom Select which extensions are allowed to use the paging/intercom feature for this Whitelist paging group. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 355: Configure Announcement Paging

    This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 356: Paging/Intercom Group Settings

    The UCM630X has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI→Call Features→Feature Codes directly. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 357: Configure A Scheduled Paging/Intercom

    Select the type for the scheduled paging / intercom call. The available types are: Type Single time or Daily basis. Default is “Single”. Action Status Display the action status of the scheduled paging / intercom call. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 358: Figure 183: Creating A Scheduled Paging/Intercom Call

    Figure 183: Creating a scheduled paging/intercom call P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 359: Operator Panel

    Assign the administrator for the operator panel. It can be an extension, a Administrator extension group or a department. For the selected extension groups and departments, subsequent extensions will automatically become administrators. Management Module P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 360 The selected Parking Lot will be supervised by the administrator. If selecting Parking Lot "All", all Parking Lot and subsequent updates will be automatically supervised by the administrator. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 361: Call Queue

    Click on "Add" to add call queue. • Click on to edit the call queue. The call queue configuration parameters are listed in the table below. • Click on to delete the call queue. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 362: Table 88: Call Queue Configuration Parameters

    The default setting is 0, which means unlimited. When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 363 Select failover destination to send callers after pressing 1 upon hearing the Destination custom prompt. Advanced Settings Virtual Queue Caller Refer to Call Center Settings and Enhancements section for detailed Announcement information about these features. Queue Chairman P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 364 Dial in Empty Queue Callers cannot dial into a queue if all agents are paused or invalid. • Strict Callers cannot dial into a queue if the agents are paused, invalid or unavailable. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 365 Go to “Agents” Tab and Select the available users to be the static agents in the Static Agents call queue. Choose from the available users on the left to the static agents list on P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 366: Table 89: Static Agent Limitation

    Click on "Global Queue Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 186: Agent Login Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 367: Call Center Settings And Enhancements

    Virtual Queue Mode • Press * to set current number as callback number. • Press 0 to set a callback number different than current caller number. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 368 Click on “Upload Audio File” to upload the VQ welcome prompt. Welcome Prompt When enabled, statics agents can conveniently log in and out of a queue by Enable Agent Login configuring a programmable key on their phones as a shortcut. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 369: Call Queue Statistics

    To access call queue statistics, go to Web GUI→Call Features→Call Queue and click on “Call Queue Statistics”, the following page will be displayed: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 370: Figure 187: Call Queue Statistics

    ABANDONED CALLS also a detailed information for the queue’s call log by clicking on Options→Information button and the below window will pop up: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 371: Figure 188: Queue's Call Log Details

    “Automatic Download”, and user will be directed to below page where he can configure the download period (Day/Week/Month) and the Email where the statistics will be sent (Email settings should be configured correctly): Figure 189: Automatic Download Settings - Queue Statistics P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 372: Figure 190: Agent Details

    (configured in Global Queue Settings page) or by using the GXP21xx call queue softkey. A new record will be created only when an agent logs out. The following information is available: • Agent – the extension that logged in and out. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 373: Figure 191: Login Record

    Pause Time – the time that the agent paused. • Resume Time – the time that the agent unpaused. • Pause Duration – the total length of time the agent was paused for. Figure 192: Pause Log P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 374: Switchboard

    Following page will be displayed: Figure 193: Switchboard Summary Page above summarizes the available queues statistics and if one of the queues is clicked the user will be directed to page below: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 375: Table 91: Switchboard Parameters

    Note: the dashboard will show the number of calls (answered and abandoned) of each agent. For dynamic agents, it will count the number of calls starting from the last login time. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 376: Figure 195: Queue Chairman

    In the image below, User 1000 is a queue agent and can see only his own information in the Switchboard. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 377: Global Queue Settings

    As explained before, under this section users can configure the feature codes for Dynamic agent login and logout, and also can now customize the keys for virtual queue options like shown below. Figure 197: Global Queue Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 378: Table 92: Global Queue Settings

    Press the feature key configured to set your current number as callback number. Number Custom Callback Press these feature key configured to set a custom callback number. Number Continue Waiting Press the feature key configured to continue waiting. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 379: Pickup Groups

    .CSV format. • Click on to edit the pickup group. • Click on to delete the pickup group. Select extensions from the list on the left side to the right side. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 380: Configure Pickup Feature Code

    ** followed by the extension number in order to perform the call pickup operation. The following figure shows where you can customize these features codes P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 381: Figure 200: Edit Pickup Feature Code

    Figure 200: Edit Pickup Feature Code P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 382: Music On Hold

    ➢ Single files with 8KHz Mono Music file, or ➢ Music on hold files in a compressed package with .tar, .tar.gz and .tgz as the suffix. The file name can only be letters, digits, or special characters -_ P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 383: Figure 202: Play Custom Prompt

    2. In the prompted window, select the extension to playback and click Figure 202: Play Custom Prompt 3. The selected extension will ring. Answer the call to listen to the music playback. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 384: Figure 203: Information Prompt

    5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 385 After downloading and unzip the pack, users could then upload the music files to UCM. • Factory reset could also recover the MOH file on the UCM. ----------------------------------------------------------------------------------------------------------------------------- --------------------- P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 386: Busy Camp-On

    The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: https://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 387: Presence

    Figure 205: SIP Presence Configuration Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 388: Table 93: Sip Presence Status

    (default is *48), a prompt will be played to select which status they want to put themselves in, by pressing the corresponding key. The feature code can be enabled and customized from the Web GUI→Call Features→Feature Codes. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 389: Figure 206: Sip Presence Feature Code

    When a user does change his/her SIP presence status by making a call using presence feature code, the UCM will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS. Figure 207: Presence Status CDR P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 390: Follow Me

    To configure follow me: 1. Choose the extension and click on 2. Go to the Follow me tab to add destination numbers and enable the feature. Figure 208: Edit Follow Me P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 391: Table 94: Follow Me Settings

    Configure the destination if no one in the Follow Me extensions answers the call. The available options are: • Extension • Voicemail Default Destination • Queues • Ring Group • Voicemail Group • P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 392: Table 95: Follow Me Options

    Playback Unreachable If enabled, the PBX will playback the unreachable status message to the caller Status Message if the callee cannot be reached. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 393: Speed Dial

    Dial and select a dial destination from “Default Destination”. The supported destinations include extension, voicemail, conference room, voicemail group, IVR, ring group, call queue, page group, DISA, Dial by Name and external number. Figure 209: Speed Dial Destinations P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 394: Figure 210: List Of Speed Dial

    Figure 210: List of Speed Dial P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 395: Disa

    GUI→Call Features→DISA. • Click on to add a new DISA. • Click on to edit the DISA configuration. • Click on to delete the DISA. Figure 211: Create New DISA P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 396: Table 96: Disa Settings

    "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 397: Emergency

    2. Click on to add a new emergency number. 3. Configure the required fields “Name, Emergency Number and Trunk(s) to be used to reach the number”. 4. Save and apply the configuration. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 398: Figure 212: Emergency Number Configuration

    Figure 212: Emergency Number Configuration P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 399: Table 97: Emergency Numbers Parameters

    When enabled, emergency call will be automatically recorded. Send Recording File When enabled recording files will be sent to the configured email address. Email Address The email address to where the recording files will be sent. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 400: Figure 213: 911 Emergency Sample

    Figure 213: 911 Emergency Sample P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 401: Callback

    CallerID match this pattern so that the CallerID Pattern caller can get callback after hanging up the call. Note: If leaving as blank, all numbers are allowed to use this callback. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 402 Configure the destination which the callback will direct the caller to. Two destinations are available: • Destination • DISA The caller can then enter the desired number to dial out via UCM630X trunk. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 403: Blf And Event List

    Configure the name of this event list (for example, office_event_list). Please note the URI name cannot be the same as the extension name on the UCM630X. The valid characters are letters, digits, _ and -. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 404: Figure 214: Create New Event List

    "Special Extensions" field. Manually enter the remote extensions in the peer/register trunk to be monitored Special Extensions in the event list. Valid format: 5000,5001,9000 Figure 214: Create New Event List P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 405 (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non-UCM630X PBX. However, it might not work the other way around depending on whether the non-UCM630X PBX supports event list BLF or remote monitoring feature. --------------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 406: Dial By Name

    Dial by Name Configuration The administrators can create the dial by name group under Web GUI→Call Features→Dial By Name. Figure 215: Create Dial by Name Group P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 407: Figure 216: Configure Extension First Name And Last Name

    First/Last name before this wait time is reached. Otherwise, timeout will occur, and the call might hang up. The timeout range is between 3 and 60 seconds. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 408: Figure 217: Dial By Name Group In Ivr Key Pressing Events

    Name is set as a key pressing event for IVR, user could use ‘*’ to exit from Dial by Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 217: Dial By Name Group In IVR Key Pressing Events P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 409: Figure 218: Dial By Name Group In Inbound Rule

    Figure 218: Dial by Name Group In Inbound Rule Please refer to [Username Prompt Customization] for Username Prompt Customization. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 410: Active Calls And Monitor

    1004 is calling 1000. 1000 is ringing. Figure 219: Status→PBX Status→Active Calls - Ringing The following figure shows the call between 1000 and 5555 is established. Figure 220: Status→PBX Status→Active Calls – Call Established P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 411: Figure 221: Call Connection Less Than Half Hour

    Figure 222: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 412: Hang Up Active Calls

    Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 224: Configure to Monitor an Active Call P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 413 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to and [ section for instructions. [Table 100: UCM630X Feature Codes] Call Recording] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 414: Call Features

    *0 to cancel the call and retrieve the first call leg. Attended Transfer • Options: Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 415 Enter the code followed by # or SEND to start recording the Start/Stop Call Recording audio call and the UCM630X will mix the streams natively on the fly as the call is in progress. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 416 Deactivate • Default Code: *72 Call Forward Unconditional • Enter the code and follow the voice prompt. Or enter the code Activate followed by the extension to forward the call. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 417 To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number. • Default Code: *41 Blacklist Remove • To remove a number from current blacklist for inbound route, P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 418 • Default Code: *11 Call Completion Request • This code is for the user who wants to use Call Completion to complete a call. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 419 Use this code with maid code to update PMS room status. Update PMS Room Status Choose the status to set after hearing the prompt, for example: for maid 001 dial *23001 and then 1 after hearing the prompt. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 420 Dial this code to move the call of this extension from other device to the current device. The UCM630X also allows user to one click enable / disable specific feature code as shown below: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 421: Parking Lot

    Figure 226: Parking Lot User can create a new Parking lot by clicking on button “Add” : P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 422: Table 101 : Parking Lot

    Configures a callback failover destination when the extension that Failover Destination is called back is busy. The call will be routed to the destination number and this reduces the chance of dropping parked calls. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 423: Call Park

    To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 424: Monitor Call Park Cid Name Information (Gxp21Xx, Grp261X Phones Only)

    4. The recording file can be retrieved under Web GUI→CDR. Click on to show and play the recording or click on to download the recording file. Figure 229: Download Recording File from CDR Page P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 425: Enable Spy

    1. Users can enable SCA by navigating to the Extensions page, editing the desired extension, and enabling the option SCA. Note: With SCA enabled, the Concurrent Registrations field can only have a value of 1. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 426: Figure 231: Enabling Sca Option Under Extension's Settings

    Click the “+” button under the Options column to add a number that will share the main extension’s call appearance, which will be called private numbers. Figure 232: SCA Number Configuration 3. Configure the private number as desired. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 427: Figure 233: Sca Private Number Configuration

    SIP User ID. Auth ID and Password will be the same as the main extensions. Once registration is complete, SCA is now configured. Figure 234: SCA Options P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 428: Table 102: Add Sca Private Number

    Allows simultaneous calls in an SCA group. By default, it is disabled. Allow Bridging between Allows location bridging for SCA group. Must be enabled when Locations using the Barge-In feature. By default, it is disabled. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 429 Bridge Warning Tone party join. • Barge-In and Repeat: Notification sound will play when another party joins and repeat every 30 seconds. By default, it is set to “Barge-In Only”. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 430: Announcement

    Configure the name of the Announcement. Audio file that needs to be uploaded in order to be played for a specific Prompt destination. Default Destination Select the destination where to play the audio file. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 431: Pbx Settings

    Reroutes failed outbound calls that receive a 486 response through the Enable 486 to Failover failover trunk to retry the call. If disabled, calls that receive a 486 response Trunk will be terminated. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 432 1. Password for voicemail, voicemail group, outbound route, DISA, call queue and conference require non-repetitive and non-sequential digits, with a minimum length of 4 digits. Repetitive digits pattern (such as P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 433 Extension Ranges GUI→Extension/Trunk→Extensions page. • Pick Extensions: 4000-4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM630X. There are two related P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 434: Pbx Settings/Rtp Settings

    Configure to enable or disable strict RTP protection. If enabled, RTP packets Strict RTP that do not come from the source of the RTP stream will be dropped. The default setting is "Disable". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 435: Payload

    Configure turn server account password. Connection Protocol Protocol used to connect to the TURN server. Payload The UCM630X payload type for audio codecs and video codes can be configured here. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 436: Table 107: Internal Options/Payload

    Configure the payload type for VP8. The default setting is 108. Main Video FEC Configure the Main Video FEC RTP FECC Configure the RTP FECC Configure the RTX G.722.1 G.722.1：Low-complexity coder, 24kbps. G.722.1C G.722.1C：Low-complexity coder, 48kbps. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 437: Pbx Settings/Voice Prompt Customization

    5. Pick up the call from the extension and start the recording following the voice prompt. 6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play, or delete the recording. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 438: Upload Custom Prompt

    UCM Web GUI and navigate to PBX Settings→Voice Prompt→Custom Prompt and click on ”Download All”. The following window will pop up in order to set a name for the downloaded file. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 439: Pbx Settings/ Call Failure Tone Settings

    Default for all other status codes: “All circuits are busy now. Please try again later.” Additionally, custom voice messages recorded and uploaded in PBX Settings→Voice Prompt→Custom Prompt can be used for these failure responses instead of the default messages. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 440: General Call Prompt Tone

    → Custom Prompts” then select each one for specific call failure case under “PBX Settings -> Call Failure Tone Settings → General Call Prompt Tone” page as shown on the following figure: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 441: Pbx Settings/ File Storage Management

    UCM local or external storage devices, users can go to UCM630x Web GUI→PBX Settings→ File Storage Management page and select whether to store the files in USB Disk, SD card, GDMS or locally on the UCM630x. Figure 241: Settings→File Storage Management P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 442: Figure 242: Recordings Storage Prompt Information

    Figure 242: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over. Figure 243: Recording Storage Category P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 443: Pbx Settings/Nas

    NAS server will be shown on the Mounted Netdisk List. Additionally, the Status NAS will appear as a selectable storage option in the PBX Settings→Recording Storage page and CDR→Recording Files page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 444: Sip Settings

    If disabled, the UCM will not forward the diversion header. Header If enabled, collect calls will be blocked. Note: Collect calls are indicated by the header "P-Asserted-Service-Info: service- Block Collect Calls code=Backward Collect Call, P-Asserted-Service-Info: service-code=Collect Call". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 445: Sip Settings/Misc

    Note: This feature takes effect only on internal calls. Configure the timeout in (s) for the transferrer waiting for the destination to Blind transfer timeout answer. Default is 60s. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 446: Sip Settings/Session Timer

    Configure the IPv4 address for TLS server to bind to. "0.0.0.0" means binding to TLS Bind IPv4 all interfaces. The port number is optional, and the default port number is 5061. Address For example, 192.168.1.1:5063. Note: The IP address must match the common P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 447: Sip Settings/Nat

    Configure externally mapped UDP port when the PBX is behind a static NAT or External UDP Port PAT. Configure the externally mapped TCP port when the UCM630X is behind a static External TCP Port NAT or PAT. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 448: Sip Settings/Tos

    SIP INFO message will be used. If "Inband" is selected, a-law or u-law DTMF Mode are required. When "Auto" is selected, "RFC4733" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC4733". P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 449 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Server User Agent Configure the user agent string for the UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 450: Sip Settings/Stir/Shaken

    To prevent robocalls, UCM now supports STIR/SHAKE protocols. Related options have been added as a new tab in the SIP Settings page. Clicking on the Add button will show the following window: Figure 244:SIP Settings/STIR/SHAKEN - Add Authentication Number P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 451: Table 115: Sip Settings/Stir/Shaken - Add Authentication Number Settings

    C (Gateway attestation) - The carrier is not associated with the caller and has no confidence at all about the number. Generally used for traceback. Clicking on the Certificate Settings button will bring up the following window: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 452: Table 116: Sip Settings/Stir/Shaken - Certificate Settings

    Note: The uploaded file must be less than 2MB in file size, only supports the .crt format and must be ECC type. This file will automatically be renamed to "public.crt". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 453: Transparent Call-Info Header

    UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 246: Transparent Call-Info P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 454: Iax Settings

    Specify which Music On Hold class to suggest to the bridged channel when Suggest putting the call on hold. Bandwidth Configure the bandwidth for IAX settings. The default setting is "Low". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 455: Iax Settings/Registration

    This is the same as "Disabled", except when the requested format is not available. The call will only be accepted if the requested format is available. Type of Service Configure ToS bit for preferred IP routing. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 456: Iax Settings/Security

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address (1.1.1.1) or a range of IP addresses IP or IP Range (1.1.1.1/255.255.255.255) to be considered for call number limits. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 457: Interface Settings

    Or users could click on "Detect" and choose the detection algorithm, two algorithms exist (ERL, Pr) for the UCM630X to automatically detect the ACIM value. The detecting value will be automatically filled into the settings. Figure 248: FXO Ports ACIM Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 458: Table 120: Pbx Interface Settings

    (89V) for analog phones attached to the FXS port is required. The default setting is "Normal". Configure to increase the ringing speed to 25HZ. This option can be used with Fast Ringer "Low Power" option. The default setting is "Normal". P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 459: Dahdi Settings

    The “Half”, “Immediate” or “Full” option indicates the strategy when reading/writing data from buffer. “Half”: Data will be read/written from buffer when half of the buffer is occupied with data. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 460 “Full”: Data will be read/written from buffer when buffer is fully occupied with data. Normally, DAHDI settings should be kept default and should be adjusted only when users encounter analog trunk/Fax-related issues. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 461: Iot Device Management

    Configure the username of the IPC device. This is from the IPC device and it’s Username used for UCM to access IPC device. This option is optional and it’s needed when the username/password is configured on the IPC device. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 462: Figure 251: Ipc Devices Settings

    Configure UDP or TCP. Default setting is UDP. User Settings Configure the extension or extension group which can dial the IPC device. Only Accessible Members local extension/extension group is allowed. Figure 251: IPC Devices Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 463: Ucm Remoteconnect

    In daily operation, the user can click the "Diagnosis" button to diagnose the remote service system. The specific diagnosis content includes media service (STUN/TURN), GDMS link and heartbeat detection, tunnel service (SIP/Web Socket), Cloud IM, UCM bandwidth speed measurement. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 464: Figure 253: Remote Diagnosis

    Figure 253: Remote Diagnosis P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 465: Plan Settings

    UCM will be accessed using the super admin account. If admin enables this option, then the UCM will be accessed using the admin account. Super admin and admin can see whether this option is enabled. Additionally, P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 466: Figure 255: Ucm Remoteconnect Plan Settings

    GDMS platform for account allocation and terminal management. The accounts synchronized to GDMS platform can be viewed on the GDMS-> VoIP Account->SIP Account page. As shown in the figure below: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 467: Figure 256: Ucm Sip Extensions Synchronized To Gdms

    Notes: • Deleting an account on GDMS only removes the association between the account and the device, and does not delete the SIP account information on UCM. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 468: Integrated Customer Service Sdk

    "", "Reset Password", "Email Template", "Wave_PC", "Wave Login", "Browser Label", "Guide Page" interface preview. • LOGO 1: Replaces Browser tab icon • LOGO 2: Replaces the Grandstream banner on the top left corner of the management login page and emails. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 469: Statistics

    After using UCM RemoteConnect, all remote calls will be logged and concurrent remote calls will be displayed on the UCM. The concurrent remote calls can be viewed under UCM web GUI→Value-Added Features→UCM RemoteConnect→Statistics page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 470: Figure 259: Concurrent Remote Calls

    Figure 259: Concurrent Remote Calls P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 471: Ucm6300'S Wave App

    Grandstream Wave is also available in Android/IOS version where it can be downloaded from Google Play or AppStore. For more details, please refer to the following guide: https://www.grandstream.com/sites/default/files/Resources/GSWave_mobile_app_User_Guide.pdf Wave Desktop version is also supported in Windows and MacOS and can be downloaded from: https://fw.gdms.cloud/wave/download/ P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 472: Figure 261: Download Wave Client

    Figure 261: Download Wave Client P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 473: Api Configuration

    By default this is not set, meaning all IP addresses will be allowed. The format is: "xxx.xxx.xxx.xxx/255.255.255.255". Table 123: Configuration Parameters (Old) HTTPS API Settings (Old) Basic Settings Enable Enable/Disable API. The default setting is disabled. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 474 For more details on CDR API (Access to Call Detail Records), REC API (Access to Call Recording Files) and PMS API, please refer the document in the link here: • CDR API P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 475: Api Queries Supported

    The new API supports now new queries listed below which will accomplish certain requests and get data about different modules on UCM630X. Table 124: New API Supported Queries Queries Supported getSystemStatus getSystemGeneralStatus listAccount getSIPAccount updateSIPAccount listVoIPTrunk addSIPTrunk getSIPTrunk updateSIPTrunk deleteSIPTrunk listOutboundRoute addOutboundRoute getOutboundRoute updateOutboundRoute deleteOutboundRoute P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 476 Hangup callbarge listQueue getQueue updateQueue addQueue deleteQueue loginLogoffQueueAgent pauseUnpauseQueueAgent listPaginggroup addPaginggroup getPaginggroup updatePaginggroup deletePaginggroup P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 477: Table 125: Api Configuration Parameters

    Enables real-time CDR output module. This module connects to selected IP Enable addresses and ports and posts CDR strings as soon as it is available. Server Address CDR server IP address Port CDR server IP port P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 478: Upload Voice Prompt Via Api

    4. Send an HTTP/HTTPS command to trigger the Prompt file upload on the UCM. If UCM's HTTP server is set to HTTPS, the example of the request sent to the UCM is: P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 479 FTP server. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: https://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 480: Cti Server

    Users can change the listening port under the menu page, Web GUI→Value-added Features→CTI Server as shown on below screenshot: Figure 263: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: https://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 481: Asterisk Manager Interface (Restricted Access)

    Please be cautious when enabling AMI access on the UCM630X and restrict the permission granted to the AMI user. By using AMI on UCM630X you agree you understand and acknowledge the risks associated with this. --------------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 482: Crm Integration

    Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM (v1&v2), Salesforce and ACT! CRM. CRM Server Address Enter the IP address of the CRM server. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 483: Figure 265: Crm User Settings

    Click on “Enable CRM” and enter the username/password associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 265: CRM User Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 484: Vtigercrm

    Add the new number to this module if it cannot be found in the selected module. Contact Lookups Select from the “Available” list of lookups and press select where the UCM can perform the lookups on the CRM tables, Leads, Organizations, and Contacts. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 485: Zohocrm

    . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 267: CRM User Settings ZohoCRM Configuration page of the ZohoCRM can be accessed via admin login, on the UCM WebGUI→Value-added Features→CRM. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 486: Table 128: Zohocrm Settings

    Select from the “Available” list of lookups and press select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 487: Figure 269: Crm User Settings

    . The status will change from “Logged Out” to “Logged In”. User can start then using ZohoCRM features. Figure 269: CRM User Settings Note: ZohoV2CRM is supported as well while the CRM Server Address https://www.zohozpis.com P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 488: Salesforce Crm

    Select from the “Available” list of lookups and press select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 489: Act! Crm

    Configuration page of the ACT! CRM can be accessed via admin login, on the UCM Web GUI→Value-added Features→CRM”. The configuration steps of the ACT! CRM are as follows: 1. Navigate to Value-Added Features→CRM and select the “ACT! CRM” option. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 490: Figure 272: Enabling Act! Crm

    Figure 273: Enabling CRM on the User Portal Note: For more information on the ACT! CRM integration, please refer to the ACT! CRM documentation on our website. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 491: Pms Integration

    ✗ ✓ Do Not Disturb ✗ ✓ ✓ ✗ Mini Bar ✗ ✓ ✗ ✓ ✗ ✓ ✗ ✗ ✗ ✗ ✓ ✗ Unconditional Call ✗ ✗ ✓ ✗ Forward P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 492: Hmobile Pms Connector

    Figure 274: UCM & PMS interaction HSC PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • Grandstream UCM6XXX series have integrated HSC PMS providing following features: P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 493 3. Added HTTPS support The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC). The communication between both parties is direct with no middleware. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 494: Mitel Pms

    The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel). The communication between both parties is direct with no middleware. Mitel PMS Software Grandstream UCM Figure 276: UCM & Mitel PMS interaction P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 495: Ids Pms

    To use this, users must first enable and configure the HTTPS API settings. For more details, please refer to online HTTPS API, Pmsapi section. Connecting to PMS On the UCM WebGUI→Value-added Features→PMS→Basic Settings” set the connection information for the PMS platform. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 496: Pms Features

    • Update PMS Room Status • PMS Wake Up Service PMS Features Room Status User can create Rooms by clicking on ”Add Room”, the following Figure will be displayed then. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 497: Figure 278: Create New Room

    Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 279: Room Status User can create a batch of rooms as well by clicking on , the following window will pop up: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 498: Wake Up Service

    Select the room number where to call with a limitation of 63 characters. Select Time Set the time of the wakeup call Action Status Show the status of the call: • Programmed: the call is scheduled for the time set P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 499: Mini Bar

    In order to create a new mini bar, click on ”Add Mini Bar” under UCM WebGUI→Value-added Features→PMS→Mini Bar, the following window will pop up: Figure 283: Create New Mini Bar P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 500: Table 133: Create New Mini Bar

    Enter the Code to use when the maid wants to use the Mini Bar. Password Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM WebGUI→Value- added Features→PMS→Mini Bar, the following window will popup. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 501: Figure 285: Create New Consumer Goods

    Figure 285: Create New Consumer Goods Code Enter the Goods Code. Name Enter the Name of the Goods The Minibar page displays as: Figure 286: Mini Bar P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 502: Wakeup Service

    2. Wake Up service can be found under Web GUI→Value-added Features→Wakeup Service, click on ”Add” to create a new wakeup service. The following window will pop up. Figure 287: Create New Wakeup Service P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 503: Table 135: Wakeup Service

    Note: the wakeup service has the following limitation on how many members can be added depending on UCM model. Table 136: Max Wakeup Members UCM Model Max members in a Wakeup Service UCM6301 UCM6302 UCM6304 UCM6308 P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 504: Wake Up Service From User Portal

    4. Dial “*36” which is the feature code by default to access to the UCM wakeup service to add, update, activate or deactivate UCM wakeup service. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 505: Announcements Center

    + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message. Figure 288: Announcements Center P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 506: Announcements Center Settings

    Note: The combination number must not conflict with any number in the system such as extension number or conference number and cannot exceed 64 characters. Members Select the group members from the available list. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 507: Figure 289: Announcements Center Group Configuration

    4. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click “Prompt” link and follow the instructions in that page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 508: Figure 290: Announcements Center Code Configuration

    UCM630X. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 291: Announcements Center Example P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 509: Queue Metrics

    Metrics. You must ensure that the user is enabled, otherwise the connection will fail. Username Configure the username Webqloader Password Configure the user password. Partition Configure the data storage partition identifier. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 510: Status And Reporting

    Web GUI→System Status→Dashboard. Figure 293: Status→PBX Status Trunks Users could see all the configured trunk status in this section. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 511: Table 140: Trunk Status

    Unmonitored: Heartbeat feature is not turned on to be monitored. Reachable: The hostname can be reached. • SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type: Type • Analog P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 512: Extensions

    Display the presence status of the extension. Extension Display the extension number. Name First name and last name of the extension. IP and Port Display the IP and port number of the registered device. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 513: Interfaces Status

    This section displays interface/port connection status on the UCM630X. The following example shows the interface status for UCM6304 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 296: UCM6304 Interfaces Status P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 514: System Status

    FXS/FXO connected. FXS/FXO waiting. FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM630X system status can be accessed via Web GUI→Status→System Status, which displays the following system information. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 515: General

    Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 516: Remark

    If this UCM has UCMRC service, the remark will also be sync up to GDMS. If this information is edited on GDMS, it will also be updated to the UCM web UI. Figure 297: System Status→System Information->Remark P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 517: Storage Usage

    SD Card will display if connected. Inode Usage includes: • Configuration partition • Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 518: Resource Usage

    Under Web GUI → System Status → Dashboard → Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 519: System Events

    The system alert events list can be found under Web GUI → Maintenance → System Events. The following event and their actions are currently supported on the UCM630X which will have alert and/or Email generated if occurred: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 520: Table 145: Alert Events

    Alert Events Fail2ban Blocking User Login Banned System Crash Restore Config System Update System Reboot TLS Cert Expiration HA failure warning Cloud IM abnormal Modify Super Admin Password Disk Usage P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 521 Click on to configure the parameters for each event. See examples below. 1. Fail2ban blocking If the system Fail2ban is blocking, the event will be recorded in the alert log. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 522: Figure 301: System Events→Alert Events Lists: System Crash

    TLS certificate is generated. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 523: Figure 302: System Events→Alert Events Lists: Disk Usage

    Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM630X system will send the alert. Note: If the threshold is exceeded, any behavior of operating the disk will be rejected, including stopping file upload, IM writing, recording and CDR recording. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 524: Figure 303: System Events→Alert Events Lists: Memory Usage

    The CPU flow control threshold is defined under System Settings → General Settings, and the default value is 90%. When the traffic exceeds the predetermined value, the event will be recorded in the alert log and new calls will be prohibited. 16. Emergency Calls P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 525: Figure 305: System Events→Alert Events Lists: Register Sip Trunk Failed

    SIP registration failure alerts during the cycle. When set to 0, alerts are always sent immediately. 21. SIP lost registration If System SIP extension registration is lost, the event will be recorded in the alert log. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 526: Alert Log

    User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on . Alert logs are classified into two types by the system: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 527: Alert Contact

    Up to 10 email addresses can be added. Admin Email Configure the email addresses to send alert notifications to. Up to 10 email addresses can be added. Email Template Please refer to section [Email Templates] P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 528: Cdr

    CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single instance of phone call handled by the PBX. It has several data fields to provide detailed description for the call, P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 529: Table 147: Cdr Filter Criteria

    External calls: External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Status Filter with the call status, the available statuses are the following: • Answered • No Answer P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 530 • Callback • Call Forward • Conference • DISA • Follow Me • • Page • Parked Call • Queue • Ring Group • Transfer • • • Video Conference P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 531 Caller number • Caller ID • Caller name • Callee number • Answer by • Context • Start time • Answer time • End time • Call time • Talk time P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 532 3.: It will filter out CDR that having caller number with leading digit 3 and of any length. Caller Name Enter the caller name to filter the CDR report. CDR with the matching caller name will be filtered out. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 533: Figure 310: Call Report

    Format: 2019-12-11 09:53:03 • Action Type Example: DIAL WAKEUP • Call From Example format: 5555 • Call To Example format: 1000 • Call Time Format: 0:00:11 • Talk Time Format: 0:00:06 P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 534 .wav format; click on to delete the recording file (the call record entry will not be deleted). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 535: Figure 311: Call Report Entry With Audio Recording File

    User could configure the UCM630X to automatically download the CDR records and send the records to multiple Email recipients in a specific hour. Click on “Automatic Download Settings” and configure the parameters in the dialog below. Figure 312: Automatic Download Settings P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 536: Downloaded Cdr File

    "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. Figure 315: Downloaded CDR File Sample P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 537: Figure 316: Downloaded Cdr File Sample - Source Channel And Dest Channel 1

    (c) PJSIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out through the trunk. (c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 538: Cdr Export Customization

    CDR page under CDR→CDR and selecting the desired information in the Export File Data field. Figure 318: CDR Export File data CDR in GDMS Cloud Cloud Storage for CDR Record which can be displayed under CDR → CDR in GDMS Cloud. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 539: Statistics

    Select the trunk and time to view the chart of the maximum number of concurrent calls corresponding to the trunk in a certain day or month. Figure 320: CDR Statistics P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 540: Recording Files

    "Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM630X. Figure 321: CDR→Recording Files P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 541 To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 542: User Portal

    “User Password” field and it should not be confused with the SIP extension password. Figure 322: Edit User Information by Super Admin The following screenshot shows an example of login page using extension number 1000 as the username. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 543: Figure 323: User Portal Login

    Figure 323: User Portal Login After login, the Web GUI display is shown as below. Figure 324: User Portal Layout After successful login, the user has the following three configuration tabs: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 544: Basic Information

    User Portal→Basic Information→User Information page; please refer to New User] for options in User Portal→Basic Information→Extension page; please refer to [CDR] for User [EXTENSIONS] Portal→Basic Information→CDR page. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 545: Maintenance

    When logged in as Super Admin, click on ”Add” to create a new account for Web GUI user. The following dialog will prompt. Configure the parameters as shown in below table. Figure 326: Create New User Table 149: User Management→Create New User P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 546: Multi-Factor Authentication

    The user cannot enable or disable MFA for another different user. • Super admin can edit user settings for admin but cannot edit Multi-Factor Authentication option. MFA option is only viewable for super admin when super admin edits other users. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 547: Custom Privilege

    “Super Admin” privilege. The Username and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUI→Maintenance→Login Settings page. Super Admin could view operations done by all the users in Web GUI→Maintenance→User Management→Operation Log P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 548: Figure 329: Assign Backup Permission To "Admin" Users

    The user could log in the Web GUI with the extension number and password to access user information, extension configuration, CDR of that extension, personal data, and value-added features. For more details; please refer to User Portal Guide. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 549: Figure 330: General User

    API Configuration • Backup • Callback • Call Queue • Queue Statistics • Queue Recordings • CDR Recording Files • CDR Records • CDR Statistics • Dial By Name • DISA P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 550 • System Status • System Events • LDAP Server • Time Settings • Meeting • Voicemail • Voice Prompt • Wakeup Service • Zero Config • Announcement. • UCM RemoteConnect P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 551: Concurrent Multi-User Login

    (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure. Figure 332: Multiple User Operation Error Prompt P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 552: Address Book Management

    “Delete” extension contact will only remove this extension from extension contact page and it will not sync to contacts on UCM. The extension itself still exists on UCM. Figure 333: Extension Contacts Click Edit icon to configure name, department, email address and etc for each extension contact. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 553: Table 150: Extension Contact Settings

    Configure email address for the extension contact. Mobile Phone Configure mobile phone number for the extension contact. Number Home Number Configure home number for the extension contact Configure Fax for the extension contact. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 554: Figure 335: External Contacts

    CSV file or update the duplicate UCM contact with the information in the CSV. Step 2: Choose file from local PC to upload. Step 3: Click on “Upload”. Step 4: Click on “Apply” to complete importing external contacts. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 555: Department Management

    UCM admin can create and edit department to assign to the contacts. Up to 50 department can be added and up to 5 levels are supported. Figure 337: Department Management P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 556: Figure 338: Edit Department

    On the department list: • Click on to create sub department. • Click on to add member to the department. • Click on to edit the department. Figure 338: Edit Department P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 557: Table 151: Extension Contact Settings

    On external contacts page, the admin can create single external contact, import contacts in batch, edit contacts, delete contacts and export contacts. Figure 339: External Contacts Click on “Export” icon, a CSV format file will be generated with the current external contacts. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 558: Figure 340: Import External Contacts

    CSV file or update the duplicate UCM contact with the information in the CSV. Step 2: Choose file from local PC to upload. Step 3: Click on “Upload”. Step 4: Click on “Apply” to complete importing external contacts. Figure 340: Import External Contacts P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 559: Figure 341: Department Management

    IM. On the department list: • Click on to create sub department. • Click on to add member to the department. • Click on to edit the department. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 560: Login Settings

    5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 561: Change Username

    The Email address is the User Email Address. It is used for receiving Email Address password information if the user forgets his password. Change Username UCM630X allows users now to change Super Administrator username. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 562: Change Binding Email

    If set to 0, there is no timeout for the Web GUI login session and the user will not be automatically logged out. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 563: Operation Log

    Operation Log Super Admin has the authority to view operation logs on UCM630X Web GUI→Settings→User Management→Operation Log page. Operation logs list operations done by all the Web GUI users, for example, P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 564: Table 153: Operation Log Column Header

    The IP address from which the operation is made. Results The result of the operation. The page where the operation is made. For example, login, logout, delete user, create Page Operation trunk and etc. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 565: Upgrading

    1. Download the latest UCM630X firmware file from the following link and save it in your PC. https://www.grandstream.com/support/firmware 2. Log in the Web GUI as administrator in the PC. 3. Go to Web GUI→Maintenance→Upgrade, upload the firmware file by clicking on “choose file to upload” P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 566: No Local Firmware Servers

    No Local Firmware Servers Service providers should maintain their own firmware upgrade servers. For users who do not have TFTP/HTTP/HTTPS server, some free windows version TFTP servers are available for download from https://www.solarwinds.com/products/freetools/free_tftp_server.aspx P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 567: Backup

    UCM630X when necessary. Backup/Restore Users could backup UCM630X configurations restore purpose under GUI→Maintenance→Backup→Backup/Restore. Click on ”Backup” to create a new backup file. Then the following dialog will show. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 568: Figure 352: Create New Backup

    Please make sure the FXO port settings, total number of extensions and total number of conference rooms are compactable before restoring to another UCM model. Otherwise it will prompt a warning and stop the restore process as shown below: P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 569: Figure 353: Restore Warning

    Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 570: Data Sync

    It allows users as well to specify the destination directory on SFTP server for backup file. If the directory does not exist on the destination, UCM630X will create the directory automatically P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 571: Table 154: Data Sync Configuration

    Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 572: Restore Configuration From Backup File

    PC to upload on the UCM630X. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 573: System Cleanup/Reset

    The uploaded back file size must be under 10MB. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUI→Maintenance→System Cleanup/Reset→Reset and Reboot. • To reboot the device, click on reboot icon. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 574: Cleaner

    Users could configure to clean the Call Detail Report/Voice Records/Voice Mails etc… manually and automatically under Web GUI→Maintenance→System Cleanup/Reset→Cleaner. The following screenshot show the settings and parameters to configure the manual cleaner feature on UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 575: Figure 359: Manual Cleaning

    User can also set an automatic cleaning under Cleaner→Automatic Cleaning. The following screenshot show the settings and parameters to configure the cleaner feature on UCM630X. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 576: Figure 360: Automatic Cleaning

    Figure 360: Automatic Cleaning P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 577 Meeting Call Statistics Report • Scheduled Audio Meeting History • Scheduled Video Meeting History Clean Time Enter the hour of the day to start the cleaning. The valid range is 0-23. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 578 Keep Last X Days: Delete all entries older than X days. Clean Interval Enter how often (in days) to clean queue logs when By Schedule is selected as Cleaning Conditions. The valid range is 1-30. P a g e UCM630X Series User Manual Version 1.0.11.10...
  • Page 579 Enter 1-30 to specify the day of the month to clean up the files. File Clean Threshold Enter the internal storage disk usage threshold (in percent). Once this threshold is exceeded, the file cleanup will proceed as scheduled. Valid range is 0-99. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 580: Usb/Sd Card Files Cleanup

    Table 156: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 581: System Recovery

    (typically WAN) or IP1 address (typically LAN) into a browser address bar. The following page should appear: Figure 362: UCM6302 Recovery Web Page Make sure to enter the correct admin password, and press login to access the recovery mode page : P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 582: Syslog

    "error" level. • pbx: This module is related to general PBX functions. • pjsip: This module is related to SIP calls. • chan_dahdi: This module is related to analog calls (FXO/FXS). P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 583: Network Troubleshooting

    The following sections shows the steps to capture different types of traffic traces for analysis purposes. Ethernet Capture The captured trace can be downloaded for analysis. The instructions or result will be displayed in the Web GUI output result. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 584: Figure 364: Ethernet Capture

    Capture Type WebSocket Capture: Gets a packet capture of WebSocket protocol. Mainly used for troubleshooting Wave Web calling and conferencing issues. Interface Type Select the network interface to monitor. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 585: Ip Ping

    Note: Capture files saved on external devices will now have “capture” prepended to file names. IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 586: Traceroute

    Figure 365: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 366: Traceroute P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 587: Record Meeting For Diagnosis

    1. Select FXO or FXS for "Record Ports". If the issue happens on FXO 1, select FXO port 1 to record the trace. 2. Click on "Start". 3. Make a call via the analog port that has the issue. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 588: Figure 368: Troubleshooting Analog Trunks

    4. Answer and finish the call before pressing “Stop” button. The trace will be available for analysis to download after output result shows “Done! Click on Download to download the captured packets”. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 589: Service Check

    3. If there is no response from UCM630X after 3 attempts (default) to check, current status will be stored and the internal service in UCM630X will be restarted. P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 590: Network Status

    In UCM630X Web GUI→System Status→Network Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM630X and other services. Figure 371: Network Status P a g e UCM630X Series User Manual Version 1.0.11.10...

  • Page 591: Experiencing The Ucm630X Series Ip Pbx

    Thank you again for purchasing Grandstream UCM630X series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc...

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