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Grandstream Networks GXV34 0 Series User Manual

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Grandstream Networks, Inc.
GXV34x0 Series
GXV34x0 - User Guide

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Summary of Contents for Grandstream Networks GXV34 0 Series

  • Page 1 Grandstream Networks, Inc. GXV34x0 Series GXV34x0 - User Guide...

  • Page 2: Product Overview

    WELCOME Thank you for purchasing Grandstream GXV34x0 IP Multimedia Phone for Android . The GXV34x0 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing solution and the functionality of an Android tablet to offer an all-in-one communications solution. All the models come with HD resolution capacitive touch screen with different sizes, GXV3450 has 5″...

  • Page 3: Technical Specifications

    Table 1: GXV34x0 Features in a Glance Technical Specifications The following tables resume all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GXV34x0 series. GXV3480 Technical Specifications • SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, Protocols/Standards NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®...
  • Page 4 Yes, 2 omnidirectional microphones, HD handset and speakerphone with support for HD Audio wideband audio Base Stand Integrated stand with multiple adjustable angles Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, random default admin password, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, Security HTTPS, 802.1x media access control, Kensington Security Slot (Kensington Lock)
  • Page 5 Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n/ac/ax, 2T2R, Wi-Fi Display & Wi-Fi AirPlay RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm headset port, USB Auxiliary Ports 2.0 port, USB 3.0 port, HDMI-out 2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU, Feature Keys and BACK Wide-band Opus, wide-band G.722, G.711μ/a, G.729A/B, G.726-32, iLBC, in-band and...
  • Page 6 Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing GXV3470 phone, handset with cord, base stand, universal power supply, network Package Content cable, screen cleaning cloth, quick installation guide FCC: CFR 47 Part 15 Subpart B Class B; CFR 47 Part 15 Subpart C; CFR 47 Part 15 Subpart E;...
  • Page 7 Yes, can power up to 4 GBX20 EXT modules which feature a 272x480 color LCD, 20 Extention Module quick-dial/BLF keys with dual-color LED, 2 navigation keys, and less than 1.2W power consumption per unit. ● Local apps: Contacts, Call History, File Manager, Programmable Key, Settings, Browser, Clock, Voicemail, Calculator, Recorder, GS Market, etc.

  • Page 8: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV34x0 series. Equipment Packaging GXV3480 • Figure 1: GXV3480 Package Content GXV3480 1x GXV3480 Main Case. 1 x Handset.
  • Page 9 Figure 2: GXV3470 Package Contents GXV3470 1x GXV3470 Main Case. 1 x Handset. 1x Phone Cord. 1x Ethernet Cable. 1x 12V Power Adapter. 1x Wall Mount. 1x Screen Cleaning Cloth. 1x Quick Installation Guide. Table 6: GXV3470 Equipment Packaging GXV3450 •...
  • Page 10 GXV3450 1x GXV3450 Main Case. 1 x Handset. 1x Phone Cord. 1x Phone Stand 1x Ethernet Cable. 1x 12V Power Adapter. 1x Quick Installation Guide. Table 7: GXV3450 Equipment Packaging Important Check the package before installation. If you find anything missing, contact your system administrator. Description of the GXV34x0 GXV3480 •...
  • Page 11 Volume Tap to turn down the call volume and media volume. Down Handset Off hook to use handset as the audio channel for calls and media. Table 8: GXV3480 Front View Back View • Figure 5: GXV3480 Back View Item Name Description Camera Adjusting Wheel...
  • Page 12 Figure 6: GXV3480 Side View Item Name Description USB devices can be connected via the USB port. For example, connect a USB flash drive to save USB Port captured pictures. Used for USB Device mode. Connect the GXV3480 to a USB Host device, such as a PC, the Type-C port GXV3480 will act as its USB external audio device.
  • Page 13 Figure 7: GXV3470 Front View Item Name Description Front Mega pixel front camera. The angle can be adjusted, and the camera can be blocked by scrolling Camera up/down the wheel on the back of the camera. MWI LED To indicate message status, call status and phone’s system status using the LED indicator. Indicator 7″...
  • Page 14 Figure 8: GXV3470 Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand (built-in) Adjust the phone stand angle to place the phone on the desk. Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset). Handset Port RJ9 handset connector port.
  • Page 15 Figure 9: GXV3470 Side View Item Name Description USB 3.0 Port Faster USB 3.0 port to storage as an example. USB devices can be connected via the USB port. For example, connect a USB flash drive to save USB 2.0 Port captured pictures.
  • Page 16 Figure 11: GXV3450 GBX20 Extension Module Front Item Name Description Mega pixel front camera. The angle can be adjusted, and the camera can be Front Camera blocked by scrolling up/down the wheel on the back of the camera. To indicate message status, call status and phone’s system status using the LED MWI LED Indicator indicator.
  • Page 17 Mute Mute / Unmute the call. Or enable DND when free Earphone Tap to enter into the dial interface or switch the media channel to earphone Speaker Tap to enter into the dial interface or switch the media channel to speaker GBX20 LCD 272*480 color LCD Multiple Button...

  • Page 18: Using The Phone Stand

    Power Jack 12V DC Power connector port. 10/100/1000Mbps RJ-45 port connecting to Ethernet. LAN Port PoE/PoE+ is supported PC Port 10/100/1000Mbps RJ-45 port connecting to PC. USB devices can be connected via the USB port. For example, connect a USB Port 2.0 USB flash drive to save captured pictures.

  • Page 19: Using The Slots For Wall Mounting

    Figure 14: GXV3470 Phone Stand GXV3450 • For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand, (upper half, bottom part). Figure 15: GXV3450 Phone Stand Using the Slots for Wall Mounting GXV3480...
  • Page 20 4. Pull out the tab from the handset cradle (see figure below). 5. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall. Figure 17: GXV3470 Wall Mount GXV3450 •...

  • Page 21: Cleaning The Phone

    Figure 19: GXV34x0 Back / Side View Note USB, HDMI-in and HDMI-out will be disabled when using PoE, and enable if using power supply or PoE+ Cleaning the Phone For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone. For some special cases like medical environment, you can use medical alcohol or isopropanol.
  • Page 22 Figure 20: GXV3480 Default Home Screen Swipe from right to left to show the application menu of the phone. the settings and applications installed will be brought up as shown below. Figure 21: GXV3450 Onscreen Menu To fully manipulate the GXV34x0 capacitive touch screen, use your fingers to operate the following on the GXV34x0 icons, buttons, menu items, onscreen keyboard etc.

  • Page 23: Desktop Menu

    Figure 22: GXV34x0 Finger Gestures on the Touch Screen • Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g., “End” or “Options” softkey during the call); to type letters and symbols using the onscreen keyboard.
  • Page 24 Figure 23: GXV3470 Desktop Menu Desktop page • Add, delete or edit desktop pages, set Home page and change the screen sequence. Wallpaper • Select wallpaper from Local gallery or from the available system Wallpapers Widgets • Add widgets to the desktop by touching and holding the widget from the widget menu. Management •...
  • Page 25 Figure 24: Add Widget to the Desktop Manage Desktop Items On the GXV34x0 desktop, users could tap on the desktop items to manage shortcuts and widgets. The following operations can be done: Tap on the shortcut icon to open the application. •...
  • Page 26 Figure 25: Open Clock Widget Certain widgets such as the MPK Widget can be resized on the desktop. • To resize a widget, press and hold the widget for about 2 seconds. Then lift your finger from the screen. This will bring up the white frame as shown in the following figure.
  • Page 27 Figure 27: Move Clock Widget Group Apps into folders on home screen • To group different Apps in a folder, hold press on the app and drag it on top of the other app the folder will be created with a dark background showing icons of the Apps added.
  • Page 28 Deleting an application icon will systematically pop up a window asking the permission to uninstall the application from the screen. Press ok to uninstall or press cancel to abort. Set Wallpapers On the GXV34x0 desktop, touch and press on an empty spot for about 2 seconds or users could press menu key select “Wallpaper”...
  • Page 29 Figure 30: Programmable Key Widget Press the modify icon to show all the programmable key, then press the plus sign to add and configure of those options (Speed dial, Busy lamp field, Call transfer, Intercom, Speed dial via active account, Dial DTMF, Call park Multicast paging, Dial prefix, and Speed conference) Figure 31: Programmable Keys Page Programmable Key Indicators...
  • Page 30 Dial Prefix Speed Dial Transfer Dial DTMF Intercom Multicast Paging Speed Conference BLF Offline BLF Busy BLF Online Call Park Offline Call Park Busy Call Park Hold Call Park Online SCA Call Park Offline SCA Call Park Busy SCA Call Park Hold...

  • Page 31: Idle Screen

    SCA Call Park Online SCA account SCA Account Busy SCA Account Hold SCA Account Online Table 16: Programmable Key Indicator Manage Running Applications On the GXV34x0 desktop, press an empty spot for about 2 seconds then select “Management” or select “Management” after pressing Menu button Figure 32: GXV34x0 Recent Applications Users could use the thread manager to do the following:...
  • Page 32 The GXV34x0 supports multiple idle screens by sliding the screen horizontally. On the GXV34x0 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens. Figure 33: GXV34x0 Switch Idle Screens Set Up Idle Screen Set home screen •...
  • Page 33 Figure 34: Set up Home Idle Screen Add/Delete idle screen • As shown in [Figure 25: Set up Home Idle Screen], this section shows the available desktop screens. Users could add or delete idle screen. Add idle screen. Tap on to add a new idle screen.
  • Page 34 Figure 36: Delete an Idle Screen Use the Status Bar The status bar on the top of the GXV34x0 screen provides visual notifications for the system settings and status, as well as quick access for important system settings. To access it, on the GXV34x0 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.
  • Page 35 Figure 38: Status Bar – More Options The running process and notifications will show up in the list. Figure 39: GXV3470 Top Status Bar – Notification Tap on the notification message to view the details. Slide the notification message to the left or the right side to remove it. For more information about specific features in the notification bars, you can press the bottom right of the feature in question.
  • Page 36 Figure 40: GXV34x0 Top status Bar – Get more information For example, you can see the available Wi-Fi Networks. Figure 41: GXV34x0 Top status Bar – Wi-Fi Notifications in Status Bar The following table describes the icons used on the status bar for notification purpose. Network connected via Ethernet cable.
  • Page 37 Wi-Fi is enabled and still not connected. 3.5mm earphone is connected. 3.5mm earphone is being used for calls. Wi-Fi is enabled and still not connected. Wi-Fi network is available. Wi-Fi is enabled and connected. Onscreen keyboard is activated. Bluetooth is enabled but not connected. Bluetooth is enabled and connected.
  • Page 38 Incoming call from blacklist contact. Camera is disabled. Contact storage is full. HDMI cable is connected to display device. The phone is powered up using PoE. Call forward is set up. PPPoE is connected. PPPoE is not connected. Warning message. Table 17: GXV34x0 Status Bar Notification Icons System Settings in Status Bar Slide down the top status bar and select System Settings.
  • Page 39 Figure 43: GXV3480 Keys Figure 44: GXV3470 Keys Volume Down Tap to turn down the call volume and media volume. Volume Up Tap to turn up the call volume and media volume. Home Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot Menu Tap to view options for different screens or applications.
  • Page 40 Figure 45: GXV3450 Keys Volume Down Tap to turn down the call volume and media volume. Volume Up Tap to turn up the call volume and media volume. Home Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot. Menu Tap to view options for different screens or applications.
  • Page 41 Step 1: Plug in USB flash drive into your PC USB (Type-A) port. Download the firmware file to PC and save it in the root directory of USB flash drive. Note: • You can copy firmware to different USB flash drives. Multiple GXV340 upgrades can be performed simultaneously. Please make sure the firmware filename is gxv3480fw.bin, gxv3470fw.bin or gxv3450fw.bin.

  • Page 42: Use The On-Screen Keyboard

    Figure 48: Installing Firmware Step 5: Wait until the upgrading is done. The GXV34X0 will reboot itself. Go to Settings ->Status->System Info to check the firmware current version. Hard reset • For users that want to factory reset the device manually, hard reset is an alternative: 1.
  • Page 43 Figure 50: GXV34x0 Onscreen Keyboard – Lowercase and Uppercase Number and symbols • To input number and symbols, tap on the default keyboard to switch to number/symbols. Tap on to switch back. Figure 51: English Keyboard – Number and Symbols Tap on to access more symbols.

  • Page 44: Make Phone Calls

    Flashing Missed call (s), New voicemail (s), New SIP Message (s) Solid High memory usage, Maximum contact storage, Network disconnect Fast Flashing Upgrading Normal Table 20: GXV34x0 MWI LED Status MAKE PHONE CALLS Register SIP Accounts The GXV34x0 supports up to 16 independent SIP accounts. Each account can have separate SIP servers, usernames and NAT configurations.
  • Page 45 For web GUI login and configuration information, please refer to GXV34x0 Administration Guide. If the account is successfully registered, users could use one of the following ways to bring up dial screen to start making calls. Take the handset off hook. Select an account from the account widget in the idle screen.
  • Page 46 4. Tap on (audio call only) or (video call) to send the number. If no key is pressed, by default the call will be automatically dialed out after 4 seconds timeout. Note By default, the “No Key Entry Timeout” is 4 seconds, meaning if no key is pressed after entering a number, the call will be automatically sent out after the timeout.
  • Page 47 Figure 56: GXV34x0 View Contacts Dial a Number via Call History 1. Access Call History by tapping on icon on the bottom of the idle screen. 2. The LCD will display all call history types: “All”, “Missed”, “Outgoing” and “Incoming” calls. 3.

  • Page 48: Answer A Call

    Figure 57: GXV34x0 Call History In order to select which call mode to use when calling from Call History, access the call Details, then press the icon with keypad to dial the number on the phone’s keypad directly and then select whether to use Audio or Video Call to begin the call Figure 58: Choose Call mode from call history Answer a Call Single Incoming Call...
  • Page 49 Figure 59: Single Incoming Call – Audio When the phone is in idle and there is an incoming video call, the phone will show the call screen as below. To answer the call with audio only, tap on “Audio” to answer the call via speaker. To answer the call with both audio and video, tap on “Video”.
  • Page 50 Figure 61: Single Incoming Call – Preview-1 Figure 62: Single Incoming Call – Preview-2 Transfer Function for Incoming Call • If the phone set the “Transfer” feature for the incoming call from Web UI, the phone will display one more key “Transfer” when there is an incoming call.

  • Page 51: Multiple Calls/Call Waiting

    Figure 63: Single Incoming Call – Transfer -1 Figure 64: Single incoming Call – Transfer – 2 Multiple Calls/Call Waiting 1. When there is another incoming call during active call, users will hear a call waiting tone, with the LCD displaying the caller name and ID for the incoming call.
  • Page 52 Figure 65: Call Waiting 2. Similar to single incoming call, if the incoming call is video call, users can choose to Audio Answer or to Video Answer 3. Once the new call is answered, the current active call will be placed on hold. If the new call is rejected by tapping on “Reject”...

  • Page 53: Call Recording

    Figure 67: Call on Hold Call Recording 1. During the call, users could record the conversation to the phone by tapping on “Record” 2. If need to stop the recording, tap on “Stop Recording” 3. The recording files can be retrieved from the GXV34x0 Recorder application Figure 68: GXV34x0 Call Recording MPK Monitoring During the call, users could view and monitor the programmable keys configured for the current Account:...
  • Page 54 Figure 69: MPK button 1. During the Call, press the MPK button as shown above. 2. The list of MPK configured for the active account will be displayed. Figure 70: MPK list 3. User can choose an MPK from the list as they see convenient. Mute During an active call, press “Mute”...
  • Page 55 Figure 71: GXV34x0 Call Mute Turn on Video during Audio Call Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well. Turn on video during audio call •...

  • Page 56: Call Transfer

    Figure 73: Accept Video During Audio Call If the GXV34x0 receives video request during the audio call, a message “Do you want to accept video?” will be prompted. Select “Yes” to establish video during the call. If the Enable Video Call Feature is disabled on GXV34x0, the “Video On” option on GXV34x0 will be hidden during the audio call.

  • Page 57: Blind Transfer

    A call can be transferred to another party during the call. The GXV34x0 phones support blind transfer and attended transfer. Blind Transfer 1. During the active call, tap on “More” softkey. 2. Select “Transfer” to bring up the transfer screen. 3.
  • Page 58 Figure 76: Attended Transfer 3. Enter the transfer target number, and then press the “Send” soft key on the right. 4. Before transfer target answers the call, GXV34x0 hears the ringback tone, and the touch screen prompts shown as below. Users could tap on “End”...
  • Page 59 Figure 78: Attended Transfer – Split Besides attended transfers above, users could also consult the third party first before transferring the call. 1. During the active call, tap More then New Call to make the second call. This will place the current call on hold. 2.
  • Page 60 Figure 80: Transfer via MPK 2. Choose the destination to transfer calls to from the MPKs list Figure 81: MPK list Note: The transfer via programmable keys will follow the Default Transfer Mode whether it’s Blind Transfer or Attended Transfer specified in WEB UI under Phone Settings -> Call Settings -> Default Transfer Mode. Note To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains;...
  • Page 61 Initiating conference from dial screen • 1. Bring up the dial screen using one of the methods described previously [Figure 40: GXV34x0 Dial Screen]. 2. Enter the extension number then press on it on the left panel of the screen Figure 82: Add Conference Members from Dial Screen 3.
  • Page 62 Figure 84: GXV34x0 Conference Screen Note: When users press on to invite another member to the conference, a dial tone will be heard for the user to start dialing the number. If there are calls on hold, they will show up when adding member to the conference. Users could then tap on the call to add it to the conference directly.
  • Page 63 Figure 86: 3-Way Conference Call Established Note: Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV34x0 host aware of the participant’s actions during the conference. Figure 87: Notification of joining the conference Figure 88: Notification of exiting the conference...

  • Page 64: Multicast Paging

    Remove Party from Conference To remove a party from the conference: 1. Tap on the participant icon of the user you want to remove. The below window will show up giving the possibility to Mute enable video Enlarge or hang up. 2.
  • Page 65 2. Enter the multicast paging description in Display Name field. 3. Enter multicast paging address and port in URL field. The range of multicast page address is 224.0.0.0 to 239.255.255.255 with a port not in use by phone. To receive multicast page, the GXV34x0 must be well configured to listen to the right address and port. The configurations are ����...
  • Page 66 Figure 91 : Join UCM conference room CCM: Conference Call Menu: During a UCM conference, Administrators can tap on the UCM conf menu Figure 92: UCM conference Menu Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference...
  • Page 67 Figure 93 : Conference Menu Options Conference Call Operations 1. Click on to list all the users currently in the conference Figure 94: Conference’s members list 2. Click on to invite other users into the conference room. Users can send invitations to others to participate in the conference by pressing on the Invite option and then enter the member number, an invitation will be sent to that number to join the conference room afterwards.
  • Page 68 Figure 95: Invite a Member 3. Click on to bridge another conference, Enter the conference number and password and Bridge request will be sent. Figure 96: Conference Bridge 4. Click on to remove Conf Bridging 5. Click on to Mute conference 6.

  • Page 69: Missed Call

    Figure 97: Member joined conference Event Member left Figure 98 : Member Left the conference room Event Member invitation sent Figure 99: Invitation sent Event Notification Missed Call...
  • Page 70 When there is a missed call, the LCD will show missed call dialog on the idle screen. Figure 100: Missed Call Screen Users can tap on the missed call entry to access the missed call log. To close the missed call screen and return to the idle screen, tap on on the upper right of the dialog.

  • Page 71: Voicemail/Message Waiting Indication

    Note When the phone is in an active call, turning on/off DND won’t affect the current active call. It will take effect starting from the next incoming call. Voicemail/Message Waiting Indication When there is a new voicemail, the Message Waiting Indication (MWI) LED icon will blink in red on the upper right corner of the GXV34x0 and will show up in the status bar.
  • Page 72 Figure 103: Unconditional Call Forward From Web GUI • Log in GXV34x0 web GUI and go to Account ���� Account X ���� Call Settings ���� Call Forward. By default, Call Forward feature is set to “None”. The Call Forward feature options are: Unconditional Forward: All the incoming calls will be forwarded to the number set up in “All To”...

  • Page 73: Call Features

    Figure 106: Call Forward – Busy/No Answer/DND Call Features The GXV34x0 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward etc. Before using the following feature codes, please make sure “Enable Call Features” option is set to “Yes” under web GUI����Account page����Call Settings.
  • Page 74 Block Caller ID (per call) ● Dial *67 followed by the phone number. Send Caller ID (per call) ● Dial *82 followed by the phone number. Disable Call Waiting (per Call) ● Dial *70 followed by the phone number. Enable Call Waiting (per Call) ●...

  • Page 75: Local Contacts

    The GXV34x0 supports local, LDAP and BroadWorks Xsi Contacts. To access GXV34x0 contacts, on the phone’s idle screen, tap on icon on the right panel. The following figure shows Contacts on the GXV34x0. Figure 107: GXV34x0 Contacts The BS Contacts is the BroadWorks Xsi Contacts. It needs to be configured with the remote BroadWorks server to enable this feature.

  • Page 76: Import/Export Contacts

    Figure 108: GXV3470 Contacts – Add New Contact Note: When typing a number using dial pad, “Add to contacts” button will appear as displayed on following picture, to add a new entry to your contacts list if the input number does not match any entry in your contacts. Figure 109: Add to Contacts from Dial Pad Import/Export Contacts If the users have the GXV34x0 phonebook file saved in local storage or external storage device that has been plugged into the...
  • Page 77 format to take a look on the phonebook file. To Import Contacts: • 1. Open Contacts. 2. Tap on More on the upper right corner of the Contacts screen. 3. Select “Import contacts” to bring up the dialog below. 4. Fill in the import options and scroll down to the bottom of the screen. 5.

  • Page 78: Download Contacts

    Figure 111: GXV34x0 Contacts – Export Contacts Download Contacts The GXV34x0 supports downloading XML phonebook from a remote HTTP/TFTP/HTTPS server to local Contacts. When downloading the phonebook, the GXV34x0 sends request to the HTTP/TFTP/HTTPS server looking for file phonebook.xml. For more details about GXV34x0 phonebook, please refer to this https://documentation.grandstream.com/knowledge- base/gxv33xx-series-xml-phonebook-guide/.

  • Page 79: Search Contacts

    Search Contacts 1. Open Contacts. 2. Tap on the search field 3. Enter a contact’s name or a number to search. The search result will be automatically updated and displayed when entering the key words. Figure 113: GXV34x0 Contacts – Search Contacts Use Contacts Once the contacts are added, users could navigate in the contacts list to make a call and manage the contacts...

  • Page 80: Add Contacts To Favorites

    Figure 114: GXV34x0 Contacts – Select Contacts Add Contacts to Favorites 1. Select the contact/contacts to be added as described in [Select Contacts]. 2. Then tap on to add the contacts selected to Favorites There are two other methods to add contacts to favorites. Directly pressing on the contact and tap on to add the contact to favorite.

  • Page 81: Add Group

    2. Tap on to edit the contact. Send Contacts to Desktop Shortcut 1. Long press on the contact 2. Tap on Send to Desktop from the menu. Share Contacts Via Bluetooth Users can share a single contact or a batch of contacts. Refer to the following steps to do so: Sharing a single contact: •...
  • Page 82 Figure 116: GXV34x0 Contacts – Add New Group Add contacts to Group To add contacts to a group, tap on the group then tap on , check the contacts to be added to the group and press Note Users could also select a group for the contact when adding or editing the contact. Ringtone can be assigned in group as well as single contact.
  • Page 83 Figure 117: GXV3480 Contacts – Storage Status Note Users could increase the number of maximum contacts storage to more than the default value. Users may access the phone through SSH and change the P value P1688 to another number (<=10000) to increase the default contacts storage. In this case, if users increase this default P value, the phone resource will be cost, and the phone performance will be slower.
  • Page 84 Figure 119: Account Status Figure 120: GXV 3450 Port & Network Status Audio Diagnostics: • In order to run the speaker diagnostics, Users need to press on Start and then listen to the recording. When then Users can indicate whether they could hear the audio recording and whether there was some noise heard.
  • Page 85 Figure 121: Speaker Diagnosis When done with the speaker test, Users can Start the Microphone diagnostic which consists of speaking through the microphone after pressing on start and then checking If you can hear your speech back. Figure 122: Microphone diagnosis GXV34x0 SETTINGS Users could access the GXV34x0 Settings by taping on the icon...
  • Page 86 Figure 123: GXV3480 Settings Figure 124: GXV3470 Settings Users can find all the features and options that require configuration. Please, refer to the following table to have a clear idea about all the options available under this section:...

  • Page 87: Call Block

    ● Call forwarding ● Call Block ● Shared Call Appearance (SCA) Features ● Auto Answer ● Account Ringtones ● Bluetooth ● Ethernet Settings ● VPN ● Proxy Settings Network ● Wi-Fi ● General Network Settings ● Hotspot & tethering ● Sound ●...

  • Page 88: Block History

    Figure 125: GXV3470 List of blocked contacts Block History To show the history of blocked contacts/numbers, tap on call history from home screen then on “Block”. Figure 126: Block History Delete Block History 1. In the block history, tap on the recycle bin icon 2.
  • Page 89 1. Tap on to start adding new entry to the blacklist. The blacklist can be added manually, from contacts, or from call history. Figure 127: GXV34x0 Blacklist – Add Number to Blacklist 2. The following figure shows manually adding number to blacklist. Once Manually add option is selected, a window will be prompted for users to enter the phone number in the first field and name/note in the second field (optional).

  • Page 90: Block Anonymous Calls

    1. In the blacklist, touch and press the entry for about 2 seconds a prompt allowing changing the name/note is displayed 2. Change the name/note. 3. Tap on OK once done. Delete Blacklist • Users can Delete/unblock contacts from the blacklist using two methods: 1.

  • Page 91: Dial Out From Call History

    Figure 130: GXV34x0 Call History Local Call History There are six different categories in the local call history. Users could tap on the icon on the top menu to access the corresponding call logs: Missed Outgoing Incoming Conf History Block (if any) Dial Out from Call History Tap on one of the call history entry to call this number directly.

  • Page 92: Delete Call History

    Figure 131: GXV34x0 Call History – Options Delete Call History Delete the entire call history • Users can delete the complete call history by pressing the directly after accessing the call history page. Delete a single call history entry • Users can delete a single call history entry by pressing the entry for about 2 seconds to bring up the options then select Delete call history.

  • Page 93: View Sms

    Users could find the following call details by tapping on the entry: The Call date: the time when the call was initiated. The Call duration: The period of time when the call was in progress. The type of the call: Specifying if the call was a Video or an Audio Call. Note Call details under conference history include the previous details of the conference and for each one of the participants.
  • Page 94 Figure 134: View SMS Dialog Users can press on in order to make a call to the account’s number on that conversation Users can press on in order to “delete”, “lock”, “unlock” or forward a message or a batch of messages from the conversation.

  • Page 95: Delete Sms

    4. Send message: Tap on the arrow icon when you are ready to send the message out. Delete SMS 1. Users can press and hold one SMS message in a conversation for about 2 seconds until a prompt appears where “Delete” can be pressed in order to delete the chosen SMS message.

  • Page 96: Sms Settings

    3. Type the message and then click send button Figure 138: Type then Send Message SMS Settings Users can verify the SMS Settings by pressing on “Settings” icon from the conversations screen. Storage Status: The SMS app supports up to 1000 messages, “storage status” helps users to verify the current number of messages on the GXV34x0 and the storage space that still available.

  • Page 97: Call Records

    GXV34x0 Recorder application allows users to record audio and access recording files from call recordings. There is no time limit on the recorder as long as there is enough space to save the recording file. Tap on the phone’s desktop to launch the Recorder application.

  • Page 98: Recorder Settings

    3. Users can tap on during the recording to mark a section of the conversation (a red flag will be displayed besides the record’s file name to indicate that it’s marked). Figure 142: Flag Mark 4. Tap on to cancel the recording, or on to end the recording.
  • Page 99 Figure 144: Recorder Menu 2. Click on Menu icon on the top right as shown above 3. Tap on Settings Figure 145: Menu Options...
  • Page 100 Figure 146: Recorder Settings 4. Users can enable and choose a password to be set for accessing the Recorder application by taping on Enable Password: Figure 147: Set Password 5. Users can change the preconfigured password by taping on Change password:...

  • Page 101: Files Operations

    Figure 148: Change Password Files operations Users could long press on each file to select it then perform the following operations on the select file. Figure 149: Files operation Export: Choose this option to export the file to other storage destinations (SD card as example). Lock/Unlock: Users could lock and unlock the file.

  • Page 102: File Manager

    Figure 150: Export/Delete files FILE MANAGER File Manager is a tool that allows users to delete, move, copy/past, send and rename files. It helps users to access and manage files in local storage as well as external storage devices (e.g, SD card/USB flash drive). Tap on the phone’s menu or desktop to launch File Manager application.

  • Page 103: Move Files

    Figure 151: GXV34x0 File Manager – Copy File 1. Press on the top right corner of the screen and select the files to copy 2. Tap on to copy the files selected 3. Select the directory to which you want to past the files then press Figure 152: Paste File Move Files The steps to move a file are similar to the steps to copy/paste a file.

  • Page 104: Send Files

    Figure 153: GXV34x0 File Manager – Move Send Files The users can send a file via Bluetooth. Please make sure Bluetooth is turned on and connected to the Bluetooth devices. Otherwise, users will be directed to set it up before the file can be sent out. To send a file: 1.

  • Page 105: Delete Files

    Figure 154: GXV34x0 File Manager – Options Delete Files 1. Open file manager and navigate to the directory of the file to be deleted. Touch and press on the file for about 2 seconds until more options appear. 2. Scroll down and select “Delete”. 1.

  • Page 106: Rename A File

    Rename a File 1. Open file manager and navigate to the directory of the file to be renamed. Touch and press on the file for about 2 seconds until more options appear. 2. Tap on “Rename”. A new dialog window will pop up for users to enter the new name. 3.
  • Page 107 Figure 157: GS Market – Onscreen Menu FTP SERVER The GXV34x0 supports file transfer via FTP server. Once installed, users could access the GXV34x0 file system from PC. There are two ways for accessing FTP Server application: Users can either access the Built-in GXV34x0 application in the application screen.
  • Page 108 Figure 159: FTP Server – Stop For security purpose, users could also tap on in the above figure to set up username, password, port number and directory for remote access. By default, when the users access the ftp server from a PC, a prompt will show asking for user name and password.
  • Page 109 Figure 161: Screensaver settings Users can set Screensaver to Clock or Screensaver. Clock: When setting the screen saver to Clock the phone will show a clock on the screen when the phone goes to standby mode. Press to set the clock as Digital or Analog and Enable/Disable the Night mode. Screensaver: Users can set Screensaver from the local images, the default directory (Screensaver), or from Internal storage, or they can set a folder in a remote HTTP server to display images contained on it as screensaver.
  • Page 110 Figure 163: Network Image Path BROWSER GXV34x0 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on the idle screen to launch the Browser application. Note: The default page in the GXV34x0’s Browser is Google Search.
  • Page 111 Figure 165: GXV34x0 Browser Menu Options To open a new window, tap on icon on the bottom of the page. Figure 166: Open New Window in Browser To open Bookmarks, History and Saved Pages, tap the icon on the bottom of the Browser.

  • Page 112: Action Url

    Figure 167: GXV34x0 Web Browser-Bookmarks ACTION URL GXV34x0 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI.

  • Page 113: Turn On/Off Wi-Fi

    Figure 168: Incoming call from GDS3710 door system The GXV34x0 can be connected with the door system in two different ways, either using peering mode (without a SIP server) or through a SIP server. For more details, please refer to following guide describing the steps to connect the GXV34x0 to GDS37XX: https://documentation.grandstream.com/knowledge-base/connecting-gds37xx-with-gxv33xx/ CONNECT TO NETWORK AND DEVICES...

  • Page 114: Connect To Wi-Fi Networks

    3. Check or uncheck the option for Wi-Fi. Or, users could open the top status bar and tap on WI-FI icon to turn it on/off. Connect to Wi-Fi Networks 1. Once Wi-Fi is turned on, GXV34x0 will automatically start the scanning within the range. 2.
  • Page 115 Figure 170: GXV34x0 Connect to Wi-Fi-Show Advanced Options 9. If there is a need to modify the saved Wi-Fi network setting, the end user should tap and long press the SSID bar in the Wi-Fi setting page. The system will pop up a prompt and then users need to tap on “Modify Network”. Then, the phone system will pop up a new window to allow user to check the Wi-Fi parameters and change the setting by checking the “Show advanced options”...
  • Page 116 Figure 172: Wi-Fi Settings Shortcut -Or- Press the letter under Wi-Fi icon this will show the list of the Wi-Fi networks detected. Press “More Settings” to access the Wi- Fi settings. Figure 173: Wi-Fi Shortcut – Wi-Fi List For more information about how to use Wi-Fi on the GXV34x0, please refer to this guide. Bluetooth Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security.

  • Page 117: Turn On/Off Bluetooth

    Turn On/Off Bluetooth 1. Go to GXV34x0’s Settings ���� Features ���� Bluetooth. 2. Check or uncheck Bluetooth option. Or, users could open the top status bar���� tap on Bluetooth icon to turn it on/off. Change Bluetooth Device Name The GXV34x0 uses “GXV34x0XXXXXX” as Bluetooth device name by default where “XXXXXX” are the last 6 digits of the phone’s MAC address plus 2, for e.g.

  • Page 118: Unpair A Bluetooth Device

    Unpair a Bluetooth Device 1. In the Bluetooth settings, tap on button corresponding to the Bluetooth device. 2. Select Unpair. Bluetooth Settings Shortcut User can enter the Bluetooth settings by sliding the Status Bar, then long Press on the Bluetooth icon. Figure 175: Bluetooth Settings Shortcut -Or- Press the letter under Bluetooth icon this will show the list of the paired devices.

  • Page 119: Ehs Headset

    Figure 176: Bluetooth Setting shortcut 2 For more information about Bluetooth feature on the GXV34x0, please refer to the link below: https://documentation.grandstream.com/knowledge-base/gxv33xx-series-bluetooth-guide/ EHS Headset The GXV34x0 supports normal RJ9 headset and EHS headset. To use Plantronics EHS headset: 1. Go to the GXV34x0 Home screen ���� Settings ���� Basics ���� Peripherals: enable option “Plug RJ9/EHS headset” 2.
  • Page 120 call, volume adjustment and mute/unmute. Users can plug in the USB port with the headset and simply use the headset as default media input/output channel. For more details, please visit: https://grandstream.com/products/personal-collaboration- devices/headsets Once the headset plugged, it will be detected automatically, and the following icon will be shown on the top right of the status bar, this means a USB headset is connected.
  • Page 121 Figure 180: Switch Between Speaker and USB mode The GXV34x0 supports USB connection with USB storage devices. To connect and access USB storage device: 1. Insert a USB storage device into USB port at the back or the side of the GXV34x0. 2.

  • Page 122: Emergency Call

    EMERGENCY CALL Users could configure Emergency Call Numbers on GXV34x0 Web GUI ����Application����Contacts����General Settings, in order to still being able to call those numbers even when the phone is locked. Emergency call interface can be accessed by tapping on “EMERGENCY” under the GXV34x0 locked screen. Please, refer to the following figure: Figure 182: Emergency Access on Locked Screen Once “EMERGENCY”...
  • Page 123 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION •...
  • Page 124 Draft ETSI EN 301 489-1 V2.2.1;Draft ETSI EN 301 489-17 V3.2.0; EN 55032:2015 /AC:2016;EN55035:2017;EN61000-3-3:2013;EN 61000-3-2:2014 ETSI EN 300 328 V2.1.1;ETSI EN 301 893 V2.1.1;EN 62311: 2008;EN 62368-1:2014 Manufacturer: Grandstream Networks, Inc. 126 Brookline Ave, 3 Floor Boston, MA 02215, USA...
  • Page 125 UNII Band I: 802.11a/n-HT20-VHT20: 4 channels 802.11n/ ac -HT40-VHT40: 2 channels 802.11ac-VHT80:1 Channel UNII Band II: 802.11a/n-HT20-VHT20: 4 channels Number of 40 (37 hopping + 3 Channels advertising channels) 802.11n/ ac –HT40–VHT40: 2 channels 802.11ac-VHT80:1 Channel UNII Band III: 802.11a/n-HT20-VHT20: 11 channels 802.11n/ac-HT40-VHT40: 5 channels...
  • Page 126 For Certification, Warranty and RMA information, please visit www.grandstream.com Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV34x0 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.grandstream.com/support/resources/...

  • Page 127: Change Log

    https://blog.grandstream.com/faq/gnu-general-public-license/gnu-gpl-information-download CHANGE LOG This section documents significant changes from previous versions of user guide for GXV34x0. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.1 Product Name: GXV3480 / GXV3450 This is the Initial Version.

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