Grandstream Networks UCM630 Series Manual
  1. Manuals
  2. Brands
  3. Grandstream Networks Manuals
  4. PBX
  5. UCM630 Series
  6. Manual

Grandstream Networks UCM630 Series Manual

Hide thumbs Also See for UCM630 Series:
Table of Contents

Advertisement

Quick Links

Download this manual
Grandstream Networks, Inc.
UCM630x/UCM630xA Series
Click2Call Guide

Advertisement

Table of Contents
loading

Related Manuals for Grandstream Networks UCM630 Series

Summary of Contents for Grandstream Networks UCM630 Series

  • Page 1 Grandstream Networks, Inc. UCM630x/UCM630xA Series Click2Call Guide...

  • Page 2: Table Of Contents

    Table of Content INTRODUCTION ......................3 CLICK2CALL OVERVIEW ....................4 CLICK2CALL CONFIGURATION ................... 5 CLICK2CALL APPLICATION EXAMPLE ............... 7 Table of Figures Figure 1: Click2Call Diagram ........................4 Figure 2: Integrated Customer Service SDK Options ................5 Figure 3: SDK Files ..........................5 Figure 4: Editing webrtc_settings.json ......................

  • Page 3: Introduction

    INTRODUCTION Click2Call feature provides a method for UCM630x users with a remote connect plan to embed a simple click2call link into their websites, to enable their web visitors to call live agents from their browsers by adding a short code into the web page source and configure a Call queue on the UCM to receive those calls. Using UCM630x Click2Call feature will help to connect the website visitors immediately to one of the available agents without dialing a number and without leaving the webpage by clicking on a customizable Click2Call icon.

  • Page 4: Click2Call Overview

    Click2Call OVERVIEW The following diagram illustrates the Click2Call process with the UCM630x: Web Visitor/Caller Call Queue/Agents UCM63xx Figure 1: Click2Call Diagram Click2Call feature consists of: Callers: The web visitors using their web browser to place a call to the configured call queue. Agents: Members defined to answer the queue calls received from the web visitors.

  • Page 5: Click2Call Configuration

    CLICK2CALL CONFIGURATION In order to configure the Click2Call, the UCM web GUI navigate to Value-added Features→UCM RemoteConnect→Integrated Customer Service SDK and configure the following: 1. Toggle on Enable Click2Call. 2. Select the desired call queue to take calls made via Click2Call. 3.

  • Page 6: Figure 4: Editing Webrtc_Settings.json

    address. Save the file. Figure 4: Editing webrtc_settings.json 6. Embed the HTML file into the desired web page: - Refer to 'READEME.md' file - Add the following code to the 'index.html': <script type="text/javascript" src="./anonymousWebRTC/webRTC.js"></script> - Please make sure to put the 'anonymousWebRTC' folder in the root directory of the web server hosting your website.

  • Page 7: Click2Call Application Example

    CLICK2CALL APPLICATION EXAMPLE This example is showing the click2Call button shown on a specific Web page. The web visitor has initiated the call with an agent of the queue after clicking on the Click2call button. Note: The computer should be connected to the headset for audio Input/Output. Figure 6: Click2Call button Upon clicking on the the icon, a call will be reaching the UCM and be forwarded to the specified call queue to be answered by an agent as shown in the below screenshot.

  • Page 8: Figure 7: Call Established With The Agent

    Figure 7: Call established with the agent. P a g e UCM630x Click2Call Guide...

This manual is also suitable for:

Ucm630 a series

Table of Contents