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Summary of Contents for Grandstream Networks UCM630 Series
- Page 1 Grandstream Networks, Inc. UCM630x/UCM630xA Series Click2Call Guide...
- Page 2 Table of Content INTRODUCTION ......................3 CLICK2CALL OVERVIEW ....................4 CLICK2CALL CONFIGURATION ................... 5 CLICK2CALL APPLICATION EXAMPLE ............... 7 Table of Figures Figure 1: Click2Call Diagram ........................4 Figure 2: Integrated Customer Service SDK Options ................5 Figure 3: SDK Files ..........................5 Figure 4: Editing webrtc_settings.json ......................
- Page 3 INTRODUCTION Click2Call feature provides a method for UCM630x users with a remote connect plan to embed a simple click2call link into their websites, to enable their web visitors to call live agents from their browsers by adding a short code into the web page source and configure a Call queue on the UCM to receive those calls. Using UCM630x Click2Call feature will help to connect the website visitors immediately to one of the available agents without dialing a number and without leaving the webpage by clicking on a customizable Click2Call icon.
- Page 4 Click2Call OVERVIEW The following diagram illustrates the Click2Call process with the UCM630x: Web Visitor/Caller Call Queue/Agents UCM63xx Figure 1: Click2Call Diagram Click2Call feature consists of: Callers: The web visitors using their web browser to place a call to the configured call queue. Agents: Members defined to answer the queue calls received from the web visitors.
- Page 5 CLICK2CALL CONFIGURATION In order to configure the Click2Call, the UCM web GUI navigate to Value-added Features→UCM RemoteConnect→Integrated Customer Service SDK and configure the following: 1. Toggle on Enable Click2Call. 2. Select the desired call queue to take calls made via Click2Call. 3.
- Page 6 address. Save the file. Figure 4: Editing webrtc_settings.json 6. Embed the HTML file into the desired web page: - Refer to 'READEME.md' file - Add the following code to the 'index.html': <script type="text/javascript" src="./anonymousWebRTC/webRTC.js"></script> - Please make sure to put the 'anonymousWebRTC' folder in the root directory of the web server hosting your website.
- Page 7 CLICK2CALL APPLICATION EXAMPLE This example is showing the click2Call button shown on a specific Web page. The web visitor has initiated the call with an agent of the queue after clicking on the Click2call button. Note: The computer should be connected to the headset for audio Input/Output. Figure 6: Click2Call button Upon clicking on the the icon, a call will be reaching the UCM and be forwarded to the specified call queue to be answered by an agent as shown in the below screenshot.
- Page 8 Figure 7: Call established with the agent. P a g e UCM630x Click2Call Guide...
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