Intratone Intracode Visio Manual page 9

DIAGNOSIS IN THE EVENT OF A FAULT
What is the fault?
Message on the display:
"Enter your code to open"
Message on the display:
"Enter a code or swipe a
badge"
Keys and display
not backlit
Keys backlit but not
display (or the reverse)
The LCD screen does not
turn on
When swiping a badge, the
green LED on the reader
lights up but the door does
not open.
If the call panel says " Call
in progress" but the
resident cannot hear the
visitor
The call panel says
"Unable to call" with no dial
tone
The resident cannot see
the visitor on his/her
telephone
Contact our technical support department (+33 (0)251 655 529)
EN-V233 – 5003 – AB Installation and use of the EEN-PICV Intracode Visio call panel
What is causing the
fault?
Incorrect cabling between
the D+ and/or D- terminals
and the 3G unit
Incorrect cabling on the
D+ and/or D- terminals
- Incorrect cabling on the
+ and/or - terminals
- Equipment fault
Contact our technical support department
Incorrect cabling on the +
and/or - terminals
- Relay on the central unit
not working.
- Cable to the door
Incorrect cabling on the
A+ and/or A- terminals
Telephone network not
available
- Incorrect V+ / V- cabling
- Call panel not a Visio
panel
- The unit is not a 3G unit
- The telephone does not
support video
How to fix the fault!
- Check cabling between the 3G
block and the call panel: D+ / D-
- The display should show the
welcome message.
- Check cabling between the
central unit and the call panel: D-
+ / D-
- The display should show the
welcome message.
- Check cabling on the + and/or -
terminals
- Contact our technical support
department
Check cabling between the
central unit and the call panel: + /
-
- Check if relay sticks
- Check cabling between the
central unit and the door
Check A+ / A- cabling
Check cabling to the GSM unit
and LED levels
- Check V+ / V- cabling
- Install an EEN-PICVIV1 call panel
instead of an EEN-PIC
- Install a 3G unit instead of a GSM
one.
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