NComputing L300 User Manual page 41

Make sure the vSpace Server program is installed on the host computer.
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Make sure the server connection list is configured correctly. See the section about configuring
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the access device.
Make sure the LAN cable is properly connected to the host computer.
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Make sure the host computer and access device are in the same subnet/local area network.
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Make sure any firewall or anti-virus programs installed in the host computer or network
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equipment are compatible with the vSpace Server software.
"Connection ended unexpectedly" Message
This message appears when the connection stops due to abnormalities occurring on the host PC or
network equipment.
Check the Host PC or the network equipment when this message appears and restart the Host
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PC and access device. Unless the Host PC is rebooted, existing data in the Host PC may be used
as is.
Check to see if the host PC is overloaded or experiencing stability issues.
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Check to see if the network is not overloaded.
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There is a feature in the vSpace Server software that keeps disconnected sessions running and available.
If the user reconnects while a disconnected session for that username is present, the software will
connect the disconnected session to the new session. The user will see the desktop as it was when the
disconnection occurred.
The administrator can configure the software to keep disconnected sessions running and available
indefinitely or to close them automatically after being disconnected for a specified period of time. The
setting is in the administrative console's system settings and is called, "Clean up disconnected sessions
not in use."
Page 41 of 76
NComputing L300 and L350 User Manual
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