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NComputing VSPACE L130 User Manual

Ethernet virtual desktops with vspace
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Summary of Contents for NComputing VSPACE L130

  • Page 1 L130, L230 and L300 Ethernet Virtual Desktops with vSpace™ User Manual www.ncomputing.com...
  • Page 2 Information contained in this document may have been obtained from internal testing or from a third party. NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Safety Information Regulatory Compliance Product Overview Installation vSpace software installation L300 Device Setup Product Registration Online Registration Offline Registration Add Additional vSpace License Completing the Offline Registration Process Updating the vSpace Software Uninstallation Using Your L-series Access Device L130/L230 Access Devices L300 Access Devices L300 Multimedia Acceleration...

  • Page 4: Safety Information

    Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions.  Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too wet (above 85% relative humidity).
  • Page 5 전자파적합등록 (EMC Registration)      NCC-L300 (B)     NCC-L230 (B)  NCC-L130 (B) 이 기기는 가정용으로 전자파 적합 등록을 한 기기로서 주거지역에서는 물론 모든 지역에서 사용할 수 있습니다. European Community: Disposal Information: This symbol means that according to local laws and regulations your product should be disposed of separately from household waste.

  • Page 6: Product Overview

    Mouse & Keyboard Ports Speaker Port Microphone Port USB Peripheral Ports Video acceleration for full-screen video support *NComputing L-series access devices use remote USB 1.1 or 2.0 to provide transparent USB redirection. L300/L230/L130 User Manual L130 L230 1440x900 1440x900 1280x1024...
  • Page 7 * CPU recommendations are for Pentium class of processor or newer The table below gives recommended specifications for a vSpace host computer, based on number of users and the type of applications used. NComputing recommends you test your environment in advance of deployment to ensure it meets your expectations.

  • Page 8: Installation

     At the initial setup screen, click the "Download Latest Software" button. This will launch a browser window at the NComputing Software Download Center, Locate the correct software based on product model and operating system, and download the corresponding “zip” folder.
  • Page 9 When dealing with certain firewall applications, you may need to make sure that the Note: NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are:...
  • Page 10 L300/L230/L130 User Manual L130 and L230 Device Setup (For L300 devices, see next section) The access device must be connected via Ethernet to the host PC. This can be done using an Ethernet switch, a router, or some other network connection method. Network connection If the network is configured to use DHCP to get dynamic IP addresses, you can setup the access device to use it.
  • Page 11 L300/L230/L130 User Manual If you choose to use a dynamic IP address, click on the "Save" button. If you choose to use a static IP address, you must enter the IP address and the default gateway. Then click on the "Save" button. Installation with monitor mount The L130 and L230 products include a monitor mount, mounting collar, monitor mount screws (silver color) and mounting collar screws (black color) for mounting it to the back of a monitor.

  • Page 12: L300 Device Setup

    L300 Device Setup The L300 must be connected to the host PC via an Ethernet switch, router, or other network connection. The L300 has USB ports dedicated for mice and keyboards, as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented USB ports to the left of the audio connections are for other USB devices.
  • Page 13 L300/L230/L130 User Manual If static addressing configurations are used on the network, select “Static configuration” and supply the appropriate IP, Subnet Mask, Gateway, and DNS server (primary and alternate) information. Click “OK” to save changes and return to the Server Selection screen. When your L300 device is connected to the network the “LNK”...

  • Page 14: Product Registration

    Product Registration DEVICE AND VSPACE SOFTWARE REGISTRATION ARE REQUIRED. UNTIL YOU HAVE REGISTERED, SESSIONS WILL TIME OUT AND DISCONNECT AFTER 1 HOUR. YOU HAVE 30 DAYS AFTER THE INITIAL INSTALLATION TO REGISTER. IF YOU DO NOT REGISTER WITHIN 30 DAYS, DEVICES WILL NOT BE ABLE TO CONNECT TO THE HOST. IF THE 30 DAY LIMIT IS REACHED YOU CAN STILL ACCESS THE REGISTRATION WIZARD ON THE Online Registration In the case of Online Registration, follow the instructions below.
  • Page 15  At the "Customer Data" screen, if the data fields are not already populated, enter the registered user's relevant information. Each field in this window must be filled in. Once all data has been entered, click on the "Next" button. ...

  • Page 16: Offline Registration

    Offline Registration In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device”.  If you don’t have standard internet connectivity, you can use standard email to register your vSpace software and L-series access devices.
  • Page 17 You’ll need to select the location where you wish to store the registration data file that you’ll later email to NComputing. Note that you cannot type directly into the “Create activation file” field, but you must click on the “Select” button to navigate to the directory where you wish to store the offline registration data file.

  • Page 18: Add Additional Vspace License

    L300/L230/L130 User Manual Add Additional vSpace License The second option on the “Type of Registration” screen is a feature reserved for future use in extending vSpace software capabilities by adding additional or optional vSpace licenses. Completing the Offline Registration Process It should normally take only one or two minutes to receive the vSpace license file by returned e-mail.

  • Page 19: Updating The Vspace Software

    Updating the vSpace Software Uninstallation To uninstall the vSpace program, select “Uninstall vSpace” under the “NComputing vSpace” folder in the Start Menu (or select vSpace from the Add/Remove Programs utility in the Windows Control Panel). Follow the uninstall utility’s prompts to remove the program components. After the programs are uninstalled, you must restart the host PC to complete removal process.

  • Page 20: Using Your L-Series Access Device

    Using Your L-series Access Device L130/L230 Access Devices (For L300 devices, see next section) The available connection list shows the vSpace hosts to which the device can connect. Select a host from the list and click on the "Connect" button to start. The "Refresh"...
  • Page 21 L300/L230/L130 User Manual  "Loaded from . . .": How the access device loaded its latest firmware update. The "Close" button closes the options menu. The “Setup” Menu Within the “Options” screen, the "Setup" button brings up a set of tabs for viewing and changing the access device settings.
  • Page 22 L300/L230/L130 User Manual The “Options” Tab The "Options" tab contains settings for host PC connections. The "Server Connection List" is a list of three connection profiles. There is a check mark to the right of each profile that is enabled. Select a profile and click on the "Edit"...
  • Page 23 Then, when users click on the "Setup" button in the "Options" sub-menu, they will be asked to enter the password. No other menus are affected by this password. NComputing recommends setting the password to improve security. L300/L230/L130 User Manual...
  • Page 24 L300/L230/L130 User Manual The “Update” Tab Your NComputing L-Series access device may at times require a firmware update. To do this, select the "Update" tab and click on the "Update" button. When the access device asks you for a password, enter "updateme"...

  • Page 25: L300 Access Devices

    L300 Access Devices The “Server Selection” Screen The “Server Selection” screen is the first to appear when the L300 device starts. From here, the user can:  Connect to a vSpace host computer on the network  Refresh the Server List ...
  • Page 26 The “Device Setup” Screen The Device Setup screen holds all of the device’s configuration data, which is divided into eight categories:  Connection Settings (default tab)  Manage Groups  Login Settings  Network  Info  Password  Update When the user is finished configuring device settings, they can click “OK”...
  • Page 27 Device Setup - The “Manage Groups” Tab The Manage Groups tab gives administrators more control over their device’s connection options. From this tab, they can:  Add a new Group to the group list  Modify an existing Group  Delete an existing Group When adding a group, the user must populate a group name, and has the option of immediately adding up to four hosts to the group, entered by their Hostname or IP.
  • Page 28 Connection Group - Auto Rollover NComputing L-series devices and vSpace software have been designed from the beginning to minimize administrative management requirements, and the L300 builds on that legacy. The L300 has a new auto rollover feature that can provide extended control for those customers needing those capabilities When an L-series device is configured for “Autoconnect,”...
  • Page 29 L300 attempts to connect to the second server in the list (i.e., the device does an “auto rollover” to the next server). If after 5 seconds, the L300 does not successfully connect to the second server in the list, the device attempts to connect to the third device in the list, etc.
  • Page 30 Device Setup - The “Network” Tab The Network tab contains the device’s network communication settings, as well as a Ping Test tool. The settings that can be configured are:  Device Network Name (use to identify the device within the vSpace administration console) ...
  • Page 31  Link Detected – This field indicates whether the device’s Ethernet port is actively communicating with the network. If the value is “no”, a network cable may be unplugged, and the device will not function properly. Device Setup - The “Password” Tab The Password tab allows the user to enable or disable the device’s firmware password.

  • Page 32: L300 Multimedia Acceleration

    The L300 will display full screen streaming video across multiple user sessions and is optimized to do so using NComputing’s vSpace transcoding process. This process works transparently to stream video and support multimedia content in a terminal device well beyond what has been seen in thin client or multiuser computing before.
  • Page 33 This compressed video data is then sent over NComputing’s UXP protocol to the L300 device. The Numo SOC in the L300 then decodes the data locally and scales it to fit the screen and window resolution set in the user’s desktop. The diagram...
  • Page 34 480x360 resolution or less where acceleration is not required. Some of these additional media players may also take advantage of the NComputing video acceleration capabilities when configured to use the Directshow API and the appropriate codecs -- check the online knowledge base or forum for community supported media player options.
  • Page 35 Matroska, are described in the L300 User’s Guide. Also setting the mine type to the appropriate player will make sure the association to the correct player is made. As NComputing determines the optimal settings for players and/or Codec’s we will post them as Knowledge Base articles.
  • Page 36 browser and then directs the output of that video to the vSpace transcoding engine which creates a low-bandwidth stream that is transmitted to the L300 device over the network. The L300 then decompresses and scales the video stream in hardware up to full screen resolutions for optimal video quality.

  • Page 37: Software Settings (Local)

    L300/L230/L130 User Manual Software Settings (local) The "Software Settings (local)" tree allows you to see and change settings for the host PC. Sessions The "Sessions" item shows information about all the sessions currently active on the vSpace software. By clicking on a session in the left window pane, you will see two tabs of available information. The "Application loaded"...
  • Page 38 The "Information" tab shows the following information about the selected session:  The "Station name" field shows the access device's name that was defined via the vSpace admin console.  The "Logged in user" field shows the username that is currently logged in. ...
  • Page 39 L300/L230/L130 User Manual Note: The “View Station” button may not be present if this function is disabled. The “View Station” button is not present when you select the session that you are currently using. To send a message to a session, select the session and click on the “Send Message” button in the toolbar. The “Broadcast”...
  • Page 40 L300/L230/L130 User Manual The "License information" tree item shows the information entered during the registration process (or, as shown below, how much longer the product will function before registration is required). The "System Settings" tree item shows the following settings for the vSpace software. Double-clicking on the name of the setting allows you to adjust it (unless it is read-only, which is specified below).
  • Page 41  Maximum number of stations (incl. Host): Displays the maximum number of sessions the vSpace software is configured to support. This number includes the host PC. This setting is read-only.  Current number of sessions: Displays the number of active sessions. This setting is read-only. ...
  • Page 42 the console software. If this feature is turned on (set to any whole number up to 999), the same behavior applies, but when a session is disconnected, a timer starts. If the user reconnects before the timer is up, their disconnected session is reconnected to their new session and all their open files and applications are available again.

  • Page 43: Software Settings (Lan)

    "Apply" button. Note: NComputing L-series access devices use remote USB 1.1 or 2.0 to provide transparent USB redirection. Transfer speeds are subject to protocol & network limitations and these USB devices may require driver software that is network &...

  • Page 44: Hardware Settings (Lan/Local)

    L300/L230/L130 User Manual Hardware Settings (LAN/local) The "Hardware Settings (LAN/local)" tree allows you to see and change settings for all access devices on the network. When you select the "UTMA/UTSA Devices" tree item, there is a table in the right side of the window that contains information about each access device.
  • Page 45 select a preconfigured group of columns or you can click on the "Advanced" button to select individual columns to display. Double-clicking on an entry in the table brings up the "Device Properties" window that shows a list of properties and buttons for changing the device's settings. The settings you can change are all the same settings you can change when you use the "Options"...
  • Page 46  The second is the access device's group membership. You can add the access device to a group or multiple groups by clicking the "Member of Groups" button and adding the groups to the list.  The third is enabling and disabling USB on the selected device. In the "Device Properties" window, there is a checkbox labeled, "Enable USB on this device".

  • Page 47: Troubleshooting Error Messages

    L300/L230/L130 User Manual Troubleshooting error messages For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support.aspx DHCP server was not found If the access device cannot find a DHCP server, this error message appears.
  • Page 48 L300/L230/L130 User Manual Host unreachable… When the access device cannot connect to the host PC, this message appears. Make sure the server connection list is configured correctly. See the section about configuring the access device. Make sure the vSpace software is installed on the host PC. Make sure the host computer and access device are in the same subnet/local area network.
  • Page 49 L300/L230/L130 User Manual Authorization error When two access devices use the same serial number simultaneously, the error message appears. Check all serial numbers in the vSpace software admin console. TS ERROR – Stations Limit Exceeded! When an access device attempts to connect to the host PC and the number of allowed connections is exceeded, this message appears.

  • Page 50: Glossary

    CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP.
  • Page 51 (On an Ethernet LAN, it's the same as your Ethernet address.) When you're connected to the Internet from your computer, a correspondence table relates your IP address to your computer's physical (MAC) address on the LAN.  vSpace: NComputing Desktop Virtualization software  PC: Personal Computer ...

  • Page 52: Faq

    A: Windows provides a firewall that displays a security warning message when a new network port is used (see below). If you click the “Keep Blocking” button, you will not be able to find NComputing servers. If you select the “Unlock” button, the port will be open unless you block it manually. If you select the “Ask Me Later”...
  • Page 53 L300/L230/L130 User Manual Q: Can the product support 10Mbps or 1Gbps? A: No, only 100Mbps is supported. Q: What is transcoding? A: Transcoding is the process of converting media formats from one type to another. This is a common technique used when wanting to optimize video for a given player or device. For instance, you may transcode some video to play on a mobile phone.

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