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Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
52
System x3100 Type 4348: Installation Guide
Action
1. Make sure that:
v The keyboard cable is securely connected to the server.
v The server and the monitor are turned on.
2. Run the Configuration/Setup Utility program and enable keyboardless operation
to prevent the 301 POST error message from being displayed during startup.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
1. Make sure that:
v The mouse or pointing-device cable is securely connected to the server.
v The mouse or pointing device drivers are installed correctly.
v The server and the monitor are turned on.
v The keyboardless operation and mouse options are enabled in the
Configuration/Setup Utility program.
2. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
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