Keyboard, Mouse, Or Pointing-Device Problems - IBM BladeCenter HS20 7981 Problem Determination And Service Manual

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7981," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
One or more keys on the
keyboard do not work.
The mouse or pointing device
does not work.
Action
1. Make sure that:
v The keyboard cable is securely connected to the BladeCenter
management-module.
v Both the blade server and the monitor are turned on.
v The keyboard/video/mouse select button LED on the front of the blade
server is lit, indicating that the blade server is connected to the shared
BladeCenter monitor.
v The keyboard works with another blade server.
2. Replace the keyboard.
3. Replace the management-module on the BladeCenter unit; see the Hardware
Maintenance Manual and Troubleshooting Guide or Problem Determination and
Service Guide for your BladeCenter unit.
1. Make sure that:
v The keyboard/video/mouse select button LED on the front of the blade
server is lit, indicating that the blade server is connected to the shared
BladeCenter monitor.
v The mouse or pointing-device cable is securely connected to the
BladeCenter management-module, and the keyboard and mouse cables are
not reversed.
v The mouse works correctly with other blade servers.
v The mouse device drivers are installed correctly.
v Both the blade server and the monitor are turned on.
v The mouse is recognized as a USB, not PS/2, device by the blade server.
Although the mouse may be a PS/2-style device, communication with the
mouse is through USB in the BladeCenter unit. Some operating systems
allow you to select the type of mouse during installation of the operating
system. Select USB.
2. Replace the mouse or pointing device.
3. Replace the management-module in the BladeCenter unit; see the Hardware
Maintenance Manual and Troubleshooting Guide or Problem Determination and
Service Guide for your BladeCenter unit.
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Chapter 2. Diagnostics