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Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8863," on page 105 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
50
IBM xSeries 366 Type 8863: Problem Determination and Service Guide
Action
1. If the server is attached to a KVM switch, make sure the switch is working
correctly by plugging the keyboard cable directly into the correct port on the
rear of the server, thus bypassing the KVM switch.
2. Make sure that:
v The keyboard cable is securely connected to the server and the keyboard
and mouse cables are not reversed.
v The server and the monitor are turned on.
3. Reseat the following components:
a. Keyboard
b. I/O board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. If the server is attached to a KVM switch, make sure the switch is working
correctly by plugging the mouse or pointing device cable directly into the
correct port on the rear of the server, thus bypassing the KVM switch.
2. Make sure that:
v The mouse or pointing-device cable is securely connected and the keyboard
and mouse cables are not reversed.
v The mouse device drivers are installed correctly.
v The mouse is enabled in the Configuration/Setup Utility program
3. Reseat the following components:
a. Mouse or pointing device
b. I/O board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
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