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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
662
A diskette drive configuration error occurred. 1. Make sure that the Configuration/Setup Utility
962
A parallel port configuration error occurred
1162
The serial port configuration conflicts with
another device in the system.
1762
A fixed disk configuration error occurred.
44
System x3100 Type 4348: Installation Guide
Action
program correctly reflects the type of diskette
drive.
2. Reseat the following components:
a. Diskette drive cable
b. Diskette drive
3. Replace the following components one at a time
in the order shown, restarting the server each
time:
a. Diskette drive cable
b. Diskette drive
c. (Trained service technician only) System
board
1. If you changed an optional hardware device,
make sure that the parallel port setting is correct
in the Configuration/Setup Utility program. If the
setting is not correct, change it and save the
settings.
2. (Trained service technician only) Replace the
system board.
1. Make sure that the interrupt request (IRQ) and
I/O port assignments that are needed by the
serial port are available.
2. If all interrupts are being used by adapters,
remove an adapter to make an interrupt available
to the serial port, or force other adapters to share
an interrupt.
3. Make sure that the serial port setting is correct in
the Configuration/Setup Utility program. If the
setting is not correct, change it and save the
settings.
4. (Trained service technician only) Replace the
system board.
1. Run the Configuration/Setup Utility program and
load the defaults.
2. Reseat the following components:
a. Hard disk drive cables
b. Hard disk drive
c. (Trained service technician only) System
board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
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