Further Assistance; Xerox Support Center; Locating The Serial Number; Troubleshooting Reports - Xerox Phaser 4622 User Manual

General Care and Troubleshooting

Further Assistance

For any additional help visit our customer website at
Center quoting the machine serial number.

Xerox Support Center

If a fault cannot be resolved by following the display instructions, check
the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know
the nature of the problem, the machine serial number, the fault code (if any) plus the name and
location of your company.

Locating the Serial Number

Locate the machine serial number by taking the following steps:
1. Press the Menu button on the control panel.
2. Press the up/down arrows to highlight the Information
option. Press OK.
3. Press the up/down arrows to highlight the About this Printer
option. Press OK.
4. Press the up/down arrows to highlight the Serial # option
and write down the serial number.
The serial number is also located on the center of the rear door.

Troubleshooting Reports

You can print reports about the machine status and any faults on the machine.
1. Press the Menu button on the control panel.
2. Press the up/down arrows to highlight the Troubleshooting option. Press OK.
3. The following Troubleshooting reports are available:
Option
Error Messages
Last 40 Error messages
Call for Assistance
Print All Above Reports
118 Xerox Phaser 4622
User Guide
www.xerox.com
Prints a list of active error messages.
Prints a list of the last 40 fault messages and when they occurred.
Prints a report containing information about the machine and the
current faults. Status information for each of the Customer
Replaceable Units and machine configuration information is also
included.
This option enables you to print all the troubleshooting reports.
or contact the Xerox Support
Error Messages
Description
on page 104. If