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Getting Help
This section includes:
•
Viewing Error and Alert Messages on the Control Panel ................................................................................ 261
•
Viewing the Error History on the Control Panel .................................................................................................. 261
•
The Embedded Web Server ........................................................................................................................................ 262
•
Online Support Assistant ............................................................................................................................................. 262
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Information Pages ........................................................................................................................................................ 262
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More Information .......................................................................................................................................................... 262
Your printer comes with utilities and resources to help you troubleshoot printing problems.
Viewing Error and Alert Messages on the Control Panel
When an error or warning condition occurs, the printer alerts you of the problem. A message appears on
the control panel and the LED status light on the control panel flashes amber or red. Alerts inform you
about printer conditions, such as low supplies or open doors that require your attention. Error messages
warn you about printer conditions that prevent the printer from printing or degrade printing
performance. If more than one condition occurs, only one appears on the control panel.
To view a complete list of active error and alert messages:
1.
At the printer control panel, press the Home button.
2.
Touch Device.
3.
Touch Notifications.
Touch Faults & Alerts, Alerts, or Faults.
4.
5.
To view details, touch a fault or alert.
To exit the Notifications screen, touch X.
6.
To return to the Home screen, press the Home button.
7.
Xerox
AltaLink
B80XX Series Multifunction Printer
®
®
Troubleshooting
261
User Guide
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Table of Contents
Troubleshooting
