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P G X 1 0 0 A N D PA X 1 0 0 | P R E S S U R E T R A N S M I T T E R S | O I/ P G X / PA X 1 0 0 - E N R E V. C
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. . .8 Error messages
QR code Digital Advanced Diagnostic (DAD)
Digital Advanced Diagnostic (DAD) QR Code is an option (only available with the backlight display), which allows the user to retrieve
information about device status directly in the field.
With DAD option activated and in presence of a failure / malfunction, the device will alternatively show the operator page with the
standard diagnostic message and a QR code that user can scan using any QR code reader.
By scanning the QR code, user will have access to a specific .pdf format document indicating the suggested action to be taken to
resolve the failure / malfunctioning.
Access to document can happen directly or via clicking on a link depending on the QR code reader setting, which is independent
from ABB devices.
In the same Digital Advanced Diagnostic document it is as well available the full list of error codes that can be resolved with the
suggested action.
Leveraging the .pdf document with the error list on the device (i.e. mobile or tablet) and by accessing the diagnostic section on the
device, user can exactly retrieve the effective cause of the failure / malfunction and react properly.
Digital Advanced Diagnostic is very helpful in the field to have immediate access to information previously unavailable in the field
in a fast and digital way.
QR code Channel Partner Support
Channel Partner Support QR Code is instead an option that allows ABB channel partners to provide more information to customer
by loading a series of data like physical and/or mail address, phone number, etc directly on the device.
The Channel Partner Support QR Code is part of the personalization option set available at ABB channel partners. Using the above,
customer can always have on hand and directly in the field an immediate contact point for assistance and support.
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