Warranty; Product Warranty; Conditions Of Warranty; The Following Are Excluded From The Warranty - Ultimate Healthcare Soprano Bariatric User Manual

Warranty

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Ultimate Healthcare is committed to selling high-quality products. However for one reason or another
there may be a time when you need to exchange or repair a product. Please make sure you check all
items carefully on receipt and follow the manufacturer guidelines. It is recommended you keep a
receipt or order number to ensure any warranty claim is handled efficiently.
NOTHING IN THIS WARRANTY AFFECTS YOUR STATUTORY RIGHTS

21.1 Product warranty


Products sold by Ultimate Healthcare (the "Company") are warranted against faulty materials
or workmanship under normal use. The Warranty is usually for one year unless otherwise
stated.

For details of the warranty offered for your Product please call our customer services on 0870
428 6295.

21.2 Conditions of warranty


Unless otherwise agreed in writing by the Company the Warranty applies to the original
registered purchaser of the Product (the "Customer" "you" or "your") and this Warranty only
covers defects that occur to the Product during the Warranty Period.

Defects that occur to the Product during normal usage will, at the sole discretion of the
Company, be replaced or repaired free of charge during the Warranty Period [or have parts
replaced free of charge], including parts and labour. For the Warranty to be valid the
Customer must ensure that:
a. the Customer notifies the Company within the Warranty Period of any defect and
b. unless otherwise agreed the Customer permits the Company onto the Customer's
c. all inspections and/or repairs are carried out by the Company or the Company's
d. the Product has been used for its intended purpose;
e. repairs to the Product have not been carried out or attempted by the Customer;
f.

21.3 The following are excluded from the warranty:


Repairs due to breakdown caused by use other than domestic by you or your family, or by
deliberate damage or neglect of the Products and (where provided) failure to follow the
Product care instructions as provided by the Manufacturer or detailed on the Ultimate
Healthcare website.
a. cosmetic damage and/or non-functional parts which do not affect the normal use of the
b. damage caused by fair wear and tear;
c. work which relates to a manufacturer's recall of the Products;
d. any loss suffered as a result of not being able to use the Product, or any loss other than
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provides evidence of the date of purchase of the Product, your customer number and the
Product Number;
premises to carry out any necessary inspection of the Product(s) and/or repairs;
authorised agent;
the Product has not been damaged by change, modification or use of the Product, which
in the sole judgement of the Company affects the performance, stability or purpose for
which it was manufactured.
Products including but not limited to scratches and rust;
the repair or the replacement cost of the Product.
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