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TROUBLESHOOTING
Issue
Residue in the water tank
(first use).
Unit fails to heat up or power
indicator does not illuminate.
The unit heats up but fails to
produce steam.
NOTE: Always allow time for
the unit to heat up begin
producing steam. The light
will turn green.
The steam output is weak or
intermittent.
Unit is emitting water in the
steam flow.
Rattling sound from water
tank.
Possible Cause
The residue left over from
quality control testing.
Unit is not plugged in or
turned on.
Household circuit breaker/
ground fault interrupter has
tripped or blown a fuse.
Water tank is empty.
Mineral build-up in the unit.
The weighted brass ball
connected to end of water
tube inside water tank has
come loose.
Not holding Steam button.
Steam adjustment dial is set
too low.
Mineral build-up in the unit.
Steam adjustment dial is set
too high.
Sound is being caused by
weighted brass ball
connected to end of water
tube inside tank.
Troubleshooting
This is normal and not cause
for concern.
Plug electrical cord into an
electrical outlet, and turn the
steam adjustment dial to any
setting above 'off'.
Reset circuit breaker/ground
fault interrupter or replace
the fuse. If you need
assistance, contact a
licensed electrician.
Refill water tank.
Refer to removing mineral
build-up section (Cleaning &
Care).
Reattach it by snapping it
back onto black nozzle at
end of tube.
Press and hold Steam button
to use.
Increasing the setting of the
steam adjustment dial to a
higher level will result in a
stronger flow of steam.
Refer to removing mineral
build-up section (Cleaning &
Care).
At the Max setting, small
amounts of water may be
released along with the
steam. Decreasing the
setting of the steam
adjustment dial to lower level
will reduce this water
spotting.
The weighted brass ball is an
intentional design that helps
the unit more efficiently
utilise all water inside of tank.
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