Ford 1996 Contour Manual page 184

Customer Assistance
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be
reached between a vehicle owner, Ford of Canada, and/or one
of its dealers (that all parties can agree upon), the owner may
wish to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to
assist consumers in scheduling and preparing for their
arbitration hearings. However, before you can proceed with
CAMVAP you must follow your manufacturer's dispute
resolution process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
Consumers wishing to obtain further information about the
program can obtain an information booklet from your dealer or
contact the Provincial Administrator, Canadian Motor Vehicle
Arbitration Plan, at the address or telephone number shown
below.
O & P Services
595 Bay Street — Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
This plan is not available in the province of Quebec.
Getting Help Outside the U.S. and Canada
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
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