Reporting Safety Defects - Ford 1996 Contour Manual

the year, make, model, and vehicle identification number
the date you bought your vehicle
the date of repair and the mileage at the time of repair
the current mileage
the name of the dealer who sold you the vehicle or who
serviced your vehicle
a brief description of your unresolved complaint
a brief summary of actions that were taken with the dealer
and Ford Motor Company
the names (if known) of all people you contacted at the
dealership
a description of the action you want done to resolve your
concern.
Should your application NOT qualify for review, an explanation
will be mailed to you.
Reporting Safety Defects (U.S. Only)
If you believe that your vehicle has a defect which could cause
a crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
Customer Assistance
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