Ford 1996 Contour Manual page 179

The Dispute Settlement Board (U.S. Only)
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
What Kind of Cases Does the Board Review?
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln Cars and Ford and
Mercury Light Trucks under warranty that have not been
resolved by a dealer or Ford Motor Company.
The Board does not review issues involving:
A non-Ford product
A non-Ford dealership
A vehicle sales transaction
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
Items not covered by your warranty
Alleged liability claims
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
Cases currently in litigation
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