Information And Assistance; Rma Number Request - Seco SBC-C31 User Manual

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1.2 Information and assistance

What do I have to do if the product is faulty?

SECO S.p.A. offers the following services:

•

SECO website: visit

http://www.seco.com

problem.

•

SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.

•

SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct

solution.

E-mail:

technical.service@seco.com

Fax (+39) 0575 340434

•

Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:

o Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.

o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or

customer neglect.

Note: Please have the following information before asking for technical assistance:

•

Name and serial number of the product;

•

Description of Customer's peripheral connections;

•

Description of Customer's software (operating system, version, application software, etc.);

•

A complete description of the problem;

•

The exact words of every kind of error message encountered.

To request a RMA number, please visit SECO's web-site. On the home page, please select "RMA Online" and follow the procedure described.

A RMA Number will be sent within 1 working day (only for on-line RMA requests).

SBC-C31

to receive the latest information on the product. In most cases it is possible to find useful information to solve the

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