Symantec NetBackup 5200 Series Troubleshooting Manual page 42

42 Troubleshooting procedures
About troubleshooting storage expansion unit problems
Resolving a problem that causes a factory reset to migrate data from
a storage expansion unit
To stop and then restart the NetBackup services so that backups are successful
1 Stop the NetBackup services by entering the following command:
Main > Support > Processes > NetBackup Stop
2 Restart the NetBackup processes by entering the following command:
Main > Support > Processes > NetBackup Start
If a factory reset on an appliance is performed incorrectly, it may cause the
appliance to migrate data from a connected storage expansion unit.
The following procedure describes how to stop the data migration and remove
migrated data from the storage expansion unit.
To stop the data migration during an appliance factory reset and remove the
migrated data from the storage expansion unit
1 Press to stop the factory reset process.
Ctrl C
2 Stop the NetBackup services by entering the following command:
Main > Support > Processes > NetBackup Stop
3
This step describes how to delete the data on
several minutes depending on the amount of data.
Perform the following tasks to delete the data on
Enter the following command to delete the data:
rm -rf /disk/*
To see how much data remains on
df -h
On the screen that appears, check the Used size column to see how much
data remains to be removed.
Wait a few minutes, and then run this command again to refresh the
screen and view the progress.
Repeat this command as often as necessary until the Used size column
shows about 1GB.
4 Restart the NetBackup processes by entering the following command:
Main > Support > Processes > NetBackup Start
5
Perform the factory reset procedure again.
. This process may take
/disk
:
/disk
, run the following command:
/disk