Troubleshooting Netbackup Appliance Problems; About Troubleshooting Appliance Installation And Upgrade Problems - Symantec NetBackup 5200 Series Troubleshooting Manual

18 Troubleshooting procedures

Troubleshooting NetBackup Appliance problems

Troubleshooting NetBackup Appliance problems

About troubleshooting appliance installation and upgrade problems

Step Action
Step 1 Determine if you can
install the software on
the appliance by using
the release media.
Step 2 Resolve network
problems.
If you encounter problems with NetBackup, refer to the traditional NetBackup
documentation for additional information. You can locate NetBackup-specific
troubleshooting information on the following topics.
Preliminary troubleshooting
Configuration troubleshooting
General test and troubleshooting
Other troubleshooting procedures
For complete information, see the Symantec NetBackup Troubleshooting Guide.
See Troubleshooting NetBackup Appliance problems"
These procedures for finding the cause of NetBackup errors are general in nature
and do not try to cover every problem that can occur.
Use the following steps to troubleshoot appliance installation and upgrade
problems.
Steps for troubleshooting installation problems.
Table 2-1
Description
Some reasons for failure are as follows:
Not logged on as an administrator.
Bad media (contact Technical Support)
Defective drive (replace the drive or refer to vendor's hardware documentation)
Improperly configured drive (refer to the system and the vendor
documentation)
Determine if the problem is related to general network communications.
on page 18.