Symantec NetBackup 5200 Series Troubleshooting Manual page 14

14 Introduction
About gathering information for NetBackup-Java applications
jnbSA
( NetBackup-Java administration application
startup script)
NetBackup-Java administration application
on Windows
/usr/openv/java/get_trace
/usr/openv/netbackup/bin/goodies/support
Logs data in a log file in
/usr/openv/netbackup/logs/user_ops/nbjlogs. At startup,
the script tells you which file in this directory it logs to. Normally,
this file does not become very large (usually less than 2 KB). Consult
the file /usr/openv/java/Debug.properties for the options that
can affect the contents of this log file.
Logs data in a log file if NetBackup is installed on the computer where
the application was started. It logs on
install_path\NetBackup\logs\user_ops\nbjlogs. If
NetBackup was not installed on this computer, then no log file is
created. To produce a log file, modify the last java.exe" line in the
following to redirect output to a file:
install_path\java\nbjava.bat.
.
Provides a Java virtual machine stack trace for support to analyze.
This stack trace is written to the log file that is associated with the
instance of execution.
Creates a file containing data necessary for customer support to debug
any problems you encounter. For more details, consult the usage
information of the script by using support -h.
The following example describes how you can gather troubleshooting data for
Symantec Technical Support to analyze.
An application does not
respond.
Still no response after
several minutes.
Get data about your
configuration.
Wait for several minutes before you assume that the
operation is hung. Some operations can take quite a while
to complete, especially operations in the Activity Monitor
and Reports applications.
Run /usr/openv/java/get_trace under the account
where you started the Java application. This script causes
a stack trace to write to the log file.
For example, if you started jnbSA from the root account,
start /usr/openv/java/get_trace as root. Otherwise,
the command runs without error, but fails to add the stack
trace to the debug log. This failure occurs because root is
the only account that has permission to run the command
that dumps the stack trace.
Run /usr/openv/netbackup/bin/goodies/support.
Run this script after you complete the NetBackup
installation and every time you change the NetBackup
configuration.