Keyboard Problems - Dell Precision 330 User Manual

130 So lv ing Pr o ble m s
No. Go to step 2.
If you are using a PS/2 mouse, run the Mouse test in the Pointing
2
Devices device group in the
Did the tests complete successfully?
Yes. Go to the next question.
No. Contact Dell
Do you have another computer that is working properly?
Yes. Go to step 3.
No. Go to the next question.
Do you have another mouse that is working properly?
Yes. Turn off the computer, wait at least 30 seconds, and disconnect
the mouse. Then go to
No. Contact Dell
Turn off the original computer, wait at least 30 seconds, and
3
disconnect the mouse.
Turn off your other computer, wait at least 30 seconds, and disconnect
4
its mouse. Connect the mouse from the original computer, and then
turn the computer on.
Is the mouse working properly?
Yes. There is a problem with the original computer.
technical assistance.
No. The mouse may be defective.
assistance.
Connect a different mouse to the computer, and then turn the
5
computer on.
Is the mouse working properly?
Yes. The original mouse is defective. The problem is resolved.
No. Contact Dell

Keyboard Problems

Basic Checks:
• Disconnect the cable from the computer and check the cable
connector for bent or broken pins. Check for damaged or frayed cables.
Dell Diagnostics.
for technical assistance.
step 5.
for technical assistance.
Contact Dell
for technical assistance.
Contact Dell for
for technical