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Dell Precision 330 User Manual

Dell precision 330: users guide
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Download this manual See also: Service Manual, Owner's Manual
Dell Precision™ WorkStation 330 Systems
USER'S GUIDE
www.dell.com
support.dell.com

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Summary of Contents for Dell Precision 330

  • Page 1 Dell Precision™ WorkStation 330 Systems USER’S GUIDE www.dell.com support.dell.com...
  • Page 2 Trademarks used in this text: Dell , Dell Precision , OptiPlex , Dell OpenManage , Dimension , Inspiron , Latitude , and the DELL logo are trademarks and DellWare is a service mark of Dell Computer Corporation; Microsoft , Windows , MS-DOS , and Windows NT are registered trademarks of Microsoft Corporation;...

  • Page 3: Table Of Contents

    ......Dell OpenManage IT Assistant ......
  • Page 4 Dell OpenManage Client Instrumentation Downloading Systems Management Utilities Security ......Chassis Intrusion Detection...
  • Page 5 Tower Chassis ......Installing a CD, Zip, or Other Externally Accessible Drive in a Desktop Chassis .
  • Page 6 Dell Diagnostics ......When to Use the Dell Diagnostics Features ......
  • Page 7 ......Dell Contact Numbers ..... .
  • Page 8 Three-Year Limited Warranty (Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) Conte n ts ........

  • Page 9: Safety Instructions

    NOTICE: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.

  • Page 10: Protecting Against Electrostatic Discharge

    Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads. CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. Discharge." In addition, Dell...
  • Page 11 • Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. • Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes).
  • Page 12 Wrists relaxed and flat Arms at desk level Feet flat on the floor Monitor screen at or below eye level Monitor and keyboard positioned directly in front of the user...

  • Page 13: About Your Computer

    S E C T I O N 1 A b o u t Yo u r C o m p u t e r Finding Information and Assistance Front View of Your Computer Back View of Your Computer Inside Your Computer...

  • Page 14: Finding Information And Assistance

    Abo u t You r C o mp u t er Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer system. Using the Resource...
  • Page 15 • Get the latest versions of the drivers for your computer • Join online discussions with other Dell customers and Dell technical professionals • Explore a list of online links to Dell's primary vendors Ab o u t Yo u r C o m p u te r...

  • Page 16: Front View Of Your Computer

    Abo u t You r C o mp u t er Using the Resource Go to http://premiersupport.dell.com: The Dell Premier Support website is customized for corporate, government, and education customers. A service label affixed to the inside of your computer cover provides information about working inside your computer.
  • Page 17 F r o n t V i e w o f t h e M i n i To w e r C h a s s i s diskette-drive access indicator reset button hard-drive access indicator cover release button NOTE: Before you remove the cover from the mini tower chassis, you must first slide the outer padlock ring to the left to unlock the cover release...

  • Page 18: Controls And Indicators

    F r o n t V i e w o f t h e D e s k t o p C h a s s i s reset button Controls and Indicators Abo u t You r C o mp u t er power indicator power button hard-drive...

  • Page 19: Back View Of Your Computer

    Cover release button — releases the computer cover; located on back of the mini tower chassis and on the sides of the desktop chassis. Back View of Your Computer The following figure shows the connectors and indicators on the back of your computer for attaching external devices.

  • Page 20: Connecting Devices

    B a c k - P a n e l C o n n e c t o r s a n d I n d i c a t o r s line-out/speaker jack parallel port connector serial port 2 connector serial port 1 connector Connecting Devices When you connect external devices to your computer's back panel, follow...
  • Page 21 NOTICE: When you disconnect external devices from the back of the computer, wait 5 seconds after turning off the computer before you reconnect any devices to avoid possible damage to the system board. Serial Port Connectors Default port designations: COM1 for serial port 1 and COM2 for serial port 2.
  • Page 22 PS/2 Mouse Connector Attach the Personal System/2 (PS/2) mouse cable to the 6-pin mouse connector on the back panel. If your system uses Microsoft Windows, Dell installed the necessary mouse drivers on your hard drive. PS/2 Keyboard Connector Attach the PS/2 keyboard cable to the 6-pin keyboard connector on the back panel.

  • Page 23: Inside Your Computer

    Connect the other end to an RJ45 jack wall plate or to an RJ45 port on a UTP concentrator or hub, depending on your network configuration. Dell recommends the use of Category 5 wiring and connectors for our customers’ networks. Video Connector Used to attach a video graphics array (VGA)-compatible monitor to your system.
  • Page 24 I n s i d e t h e M i n i To w e r C h a s s i s power supply AC power receptacle I/O panel connectors expansion-card slots padlock ring security cable slot Abo u t You r C o mp u t er NOTE: Before you remove the cover from the mini tower chassis, you must first slide the outer padlock ring to the left to unlock the cover release...

  • Page 25: System Board Components

    I n s i d e t h e D e s k t o p C h a s s i s drive interface cable DC power cable power supply AC power receptacle security cable slot I/O panel connectors padlock ring expansion-card slots System Board Components...
  • Page 26 telephony connector CD audio input connector serial port 2 connector parallel port connector serial port 1 connector microprocessor fan connector suspend-to-RAM indicator microphone connector line-out/speaker connector line-in connector PS/2 mouse and keyboard connectors diagnostic indicators Port 1 USB connectors (2) NIC and Port 2 USB connectors (2) VRM connector AGP Pro connector...

  • Page 27: Advanced Features

    S E C T I O N 2 A d v a n c e d Fe a t u r e s System Settings Manageability Security Password Protection Jumper Settings Installing and Configuring Software TAPI Power Management Dell System Utilities...

  • Page 28: System Settings

    You can use system settings as follows: You can view the current settings at any time. Dell recommends that you record the information for future reference. If you have a line printer connected to the parallel port on your computer, you can print the system setup screens by pressing <Print Screen>.

  • Page 29: System Setup Screens

    System Setup Screens The system setup screens display the current configuration information for your computer. Information on the screen is organized into four areas: • Title — the box at the top of all screens that lists the computer system name.

  • Page 30: Changing The Boot Sequence

    S y s t e m S e t u p N a v i g a t i o n K e y s ( c o n t i n u e d ) Keys spacebar or Changing the Boot Sequence The boot sequence allows you to specify the order of the devices from which the system attempts to boot.

  • Page 31: Network Operations

    • MBA — The system prompts you to press <Ctrl><Alt><b> at the Dell logo screen during boot. A menu appears that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the system attempts to boot from the next device in the list.
  • Page 32 Boot Sequence booting from a network server. Remote Wake Up Remote Wake Up provides the ability either to remotely wake a computer from a low-power sleep state or to remotely start up a computer that is turned off but connected to a power source. Option settings: Network Configurations particular functions.

  • Page 33: Integrated Devices

    N e t w o r k O p t i o n S e t t i n g s Network Interface Boot Sequence Controller MBA is not available Not available MBA is not available Available On w/ MBA MBA is set as first boot device You must restart the computer before Network Interface Controller...

  • Page 34: Manageability

    Manageability The following systems management applications are optional and can be included on your computer when you order it. You can also download the applications from the Dell support website and install them on your computer. See information. Dell OpenManage IT Assistant Dell OpenManage IT Assistant is the premier Dell™...

  • Page 35: Downloading Systems Management Utilities

    Instrumentation, see the Dell OpenManage Client Instrumentation User’s Guide available on the Dell support website. See Management Utilities" for more information. Downloading Systems Management Utilities The systems management utilities are available for download from the Dell support website. See "Finding Information and information. Go to http://support.dell.com.

  • Page 36: Security

    Security The computer provides the following methods of physically securing the chassis: Chassis Intrusion Detection The chassis intrusion monitor can detect whether the chassis is opened. The Chassis Intrusion option in monitor. Option settings: Adv a n c ed Fe a tu r es •...

  • Page 37: Security Cable Slot And Padlock Ring

    Security Cable Slot and Padlock Ring These features allow you to attach commercially available antitheft devices. "Security Features (Mini Tower (Desktop Chassis)." To prevent unauthorized removal of your computer, loop the galvanized security cable around an immovable object, insert the attached locking device into the security cable slot on the back of your computer, and lock the device with the key provided.
  • Page 38 S e c u r i t y Fe a t u r e s ( M i n i To w e r C h a s s i s ) security cable slot padlock ring Adv a n c ed Fe a tu r es...

  • Page 39: Password Protection

    Setup password System Password System passwords allow only those who know the password to have full use of the system. Your Dell system does not have the system password feature enabled when you receive it. NOTICE: Although passwords provide security for the data on your system, they are not foolproof.
  • Page 40 Assigning a System Password Adv a n c ed Fe a tu r es NOTE: You cannot change or enter a new system password if either of these options is displayed. Enabled — a system password is assigned • • Disabled —...
  • Page 41 To confirm your password, type it a second time and press <Enter>. The password setting changes to Enabled. Your system password is now set; you can exit system setup Password protection takes effect when you reboot the system by pressing the reset button or by turning the system off and then on again.

  • Page 42: Setup Password

    Password option, press <Alt><B> to reboot the system, and then repeat steps 3 through 5. To assign a new password, follow the procedure in Password." setup. Your Dell system does not have the setup password feature system • Enabled — does not allow assignment of setup passwords; users must enter a setup password to make changes to system setup •...
  • Page 43 Highlight Setup Password and press the left- or right-arrow key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system emits a beep. Type in and then verify the password. After you verify the password, the Setup Password setting changes to Enabled.

  • Page 44: Jumper Settings

    Disabling a Forgotten Password Jumper Settings The following figure shows the location of the jumpers on the system board. Adv a n c ed Fe a tu r es NOTICE: This process erases both the system and setup passwords. CAUTION: Before you perform this procedure, see For You and Your Computer."...
  • Page 45 S y s t e m B o a r d J u m p e r s NOTICE: Ensure that your system is turned off before you change a jumper setting. Otherwise, damage to your system or unpredictable results may occur. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated.

  • Page 46: Installing And Configuring Software

    "Resources and Support Tools" for a list of software resources available to you from Dell, including drivers, utilities, documentation, and operating system backups. Before installing software that was not provided with your Dell computer, check the software for viruses with virus-scanning software.
  • Page 47 ® ® Microsoft Windows and Windows NT Unimodem, which is a "universal" modem service provider that supports a wide range of commonly used modems. For more information on Unimodem, see your Windows documentation. When using a TAPI device other than a modem, such as a Private Branch Exchange (PBX) or a voice processing card, you will need a TSP provided by the manufacturer of the device.
  • Page 48 Installing a TAPI Sound Card You can install a TAPI-compliant sound card that has a standard TAPI connector. For example, you can connect your modem to the TAPI sound card connector and then use the audio capabilities as a speakerphone. Adv a n c ed Fe a tu r es Rotate the power supply back into position, making sure that the securing tab snaps into place.

  • Page 49: Power Management

    Replace the computer cover. Reconnect your computer and peripherals to an electrical outlet, and then turn them on. Install the appropriate TSP for the TAPI devices. See the manufacturer’s documentation and your Windows documentation for more information. Power Management Your computer can be set to use less power when you are not working. You control the power usage through the operating system (OS) installed on your computer and certain option settings in reduced power are called "sleep states":...
  • Page 50 The following table lists the sleep states available for each operating system as well as the methods you can use to "wake up" from each state. P o w e r M a n a g e m e n t Sleep State Standby Hibernate...

  • Page 51: Dell System Utilities

    Auto Power On The Dell Auto Power On utility is an MS-DOS program that can be used in a batch file to determine how the system was turned on (by the power button or by the Auto Power On option in system from DOS.
  • Page 52 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 53: Installing Upgrades

    S E C T I O N 3 I n s t a l l i n g U p g r a d e s Computer Cover Interior Service Label Power Supply Front Panel (Mini Tower Chassis Only) System Memory Disk Drives and Media AGP Card Brace (Mini Tower Chassis Only) Expansion Cards...

  • Page 54: Computer Cover

    Computer Cover Removing the Computer Cover Ins ta l l i n g Up g r a d es CAUTION: Before you perform this procedure, see For You and Your Computer." Turn off the computer and peripherals, and disconnect them from their electrical outlets.
  • Page 55 C o v e r R e l e a s e M e c h a n i s m ( M i n i To w e r C h a s s i s ) Press the cover release button located at the bottom-left corner of the front panel (see the following figure).
  • Page 56 Turn the computer on its right side before you begin working inside the chassis. If your computer is a desktop chassis, perform the following steps: Press the two cover release buttons located on the left and right sides of the cover (see the following figure).

  • Page 57: Replacing The Computer Cover

    R e m o v i n g t h e C o v e r ( D e s k t o p C h a s s i s ) padlock ring Lift the cover away from the chassis. Replacing the Computer Cover Check all cable connections and fold cables out of the way so that they do not catch on the computer cover.
  • Page 58 Slide the two parts of the padlock ring together to lock the cover release mechanism. If your computer is a desktop chassis, perform the following steps: Hold the cover at a slight angle as shown in the following figure. Fit the three cover hooks into the recessed slots at the bottom of chassis.

  • Page 59: Interior Service Label

    Rotate the cover downward and into position. Ensure that the two cover release buttons click into place. R e p l a c i n g t h e C o v e r ( D e s k t o p C h a s s i s ) cover release buttons (2) Interior Service Label A service label affixed to the inside of your computer cover indicates the...
  • Page 60 I n t e r i o r S e r v i c e L a b e l ( M i n i To w e r C h a s s i s ) I n t e r i o r S e r v i c e L a b e l ( D e s k t o p C h a s s i s ) Ins ta l l i n g Up g r a d es interior view of left side cover...

  • Page 61: Power Supply

    Ensure that the AC power cable is disconnected from the AC power receptacle on the back of the power supply. See Supply (Mini Tower Chassis)" or (Desktop Chassis)." Free the power supply from the securing tab by pressing the tab labeled "RELEASE." Then rotate the power supply upward until it locks in its extended position.
  • Page 62 R o t a t i n g t h e P o w e r S u p p l y ( M i n i To w e r C h a s s i s ) power supply AC power cable securing tab...

  • Page 63: Front Panel (Mini Tower Chassis Only)

    R o t a t i n g t h e P o w e r S u p p l y ( D e s k t o p C h a s s i s ) securing tab power supply AC power cable...
  • Page 64 R e m o v i n g t h e F r o n t P a n e l ( M i n i To w e r C h a s s i s ) front-panel release button While pressing the front-panel release button, rotate the top of the panel outward, away from the chassis.

  • Page 65: System Memory

    System Memory Your computer supports Rambus dynamic random-access memory (RDRAM) Rambus in-line memory modules (RIMMs) in 64-, 128-, 256-, and 512-megabyte (MB) capacities (see Configurations"). Each socket that does not contain a RIMM must contain a Rambus continuity RIMM (CRIMM). To locate the RIMM sockets on the system board, see "System Board Components."...

  • Page 66: Upgrading System Memory

    S a m p l e M e m o r y M o d u l e C o n f i g u r a t i o n s Total Memory 128 MB 256 MB 256 MB 512 MB 512 MB 1024 MB...
  • Page 67 Then repeat step 5 through When the System Memory total is correct, exit system setup. Run the Dell Diagnostics to verify that the memory modules are operating properly. remove the (RIMMs or CRIMMs) that occupy "RIMM Label"...

  • Page 68: Removing A Memory Module

    Removing a Memory Module R e m o v i n g a M e m o r y M o d u l e Installing a Memory Module Ins ta l l i n g Up g r a d es NOTICE: Before disconnecting a peripheral from the system or removing a component from the system board, verify that the standby power indicator on...

  • Page 69: Disk Drives And Media

    Press the module straight down into the socket until the securing clips snap into place at the ends of the module. I n s t a l l i n g a M e m o r y M o d u l e securing clips (2) slots (2) Disk Drives and Media...
  • Page 70 R e m o v i n g a D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) Ins ta l l i n g Up g r a d es If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the bay.
  • Page 71 be aligned and the tabs on the front of the bracket should be flush with the front of the drive (see the following figure). A t t a c h i n g a D r i v e B r a c k e t t o t h e N e w D r i v e To further ensure proper positioning of the drive in the chassis, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1"...
  • Page 72 I n s t a l l i n g t h e D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) Ins ta l l i n g Up g r a d es Connect the interface cable for the drive.
  • Page 73 A t t a c h i n g D r i v e C a b l e s ( M i n i To w e r C h a s s i s ) power input connector DC power cable secondary system board...

  • Page 74: Installing A Cd, Zip, Or Other Externally Accessible Drive In A Desktop Chassis

    See the operating system’s documentation for instructions. NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software.
  • Page 75 Remove the drive bracket from the chassis drive bay you want to use. Squeeze together the metal tabs that extend from each side of the drive bracket, and pull the bracket out of the bay (see the following figure). R e m o v i n g a D r i v e B r a c k e t ( D e s k t o p C h a s s i s ) If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the bay.
  • Page 76 A t t a c h i n g a D r i v e B r a c k e t t o t h e N e w D r i v e Ins ta l l i n g Up g r a d es See the documentation that accompanied the drive to verify that the drive is configured for your computer.
  • Page 77 I n s t a l l i n g t h e D r i v e B r a c k e t ( D e s k t o p C h a s s i s ) Connect the interface cable for the drive. See (Desktop Chassis)."...
  • Page 78 A t t a c h i n g D r i v e C a b l e s ( D e s k t o p C h a s s i s ) power input connector DC power cable secondary system board EIDE connector...

  • Page 79: Installing A Hard Drive In A Mini Tower Chassis

    See the operating system’s documentation for instructions. NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software.
  • Page 80 R e m o v i n g t h e H a r d - D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) Ins ta l l i n g Up g r a d es Remove the front panel.
  • Page 81 remove the four screws that secure the drive in the bracket (see the following figure). Unpack the drive and prepare it for installation. NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. See the documentation that accompanied the drive to verify that the drive is configured for your computer.
  • Page 82 Ins ta l l i n g Up g r a d es NOTE: Orient the drive in the bracket so that its bottom will face the left side of the chassis when the bracket is installed in the chassis. Reinstall the hard-drive bracket in the chassis (see the following figure).
  • Page 83 I n s t a l l i n g t h e H a r d - D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) drive cage bracket tabs (2) drive bracket...
  • Page 84 Ins ta l l i n g Up g r a d es If you are installing an EIDE device, ensure that the IDE interface cable is properly connected to the EIDE connector on the system board. For more information, see Guidelines."...
  • Page 85 A t t a c h i n g H a r d - D r i v e C a b l e s ( M i n i To w e r C h a s s i s ) power input connector DC power cable...

  • Page 86: Installing A Hard Drive In A Desktop Chassis

    Installing a Hard Drive in a Desktop Chassis Ins ta l l i n g Up g r a d es Replace the front panel. Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on.
  • Page 87 R e m o v i n g t h e H a r d - D r i v e B r a c k e t ( D e s k t o p C h a s s i s ) If a drive is already installed in the bracket, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the chassis.
  • Page 88 I n s t a l l i n g a H a r d D r i v e i n t h e B r a c k e t ( D e s k t o p C h a s s i s ) Ins ta l l i n g Up g r a d es Align the screw holes of the drive and bracket, and secure the drive in the bracket using the screws that came with the upgrade kit (see the...
  • Page 89 I n s t a l l i n g t h e H a r d - D r i v e B r a c k e t ( D e s k t o p C h a s s i s ) Connect the interface cable for the drive. See Cables (Desktop Chassis)."...
  • Page 90 A t t a c h i n g H a r d - D r i v e C a b l e s ( D e s k t o p C h a s s i s ) DC power cable Ins ta l l i n g Up g r a d es Connect a DC power cable to the power input connector on the back...

  • Page 91: Eide Device Installation Guidelines

    Partition and logically format the drive before proceeding to the next step. See the operating system’s documentation for instructions. Run the Dell Diagnostics to test the drive. If the hard drive you installed is the primary drive, install the operating system on the drive.

  • Page 92: Scsi Device Installation Guidelines

    SCSI ID Numbers Internal SCSI devices must have a unique SCSI ID number from 0 to 15. When SCSI devices are shipped from Dell, the default SCSI ID numbers for the primary and secondary controllers are assigned as follows: Ins ta l l i n g Up g r a d es Components."...
  • Page 93 SCSI ID number. NOTICE: Dell recommends that you use only SCSI cables purchased from Dell. Cables purchased elsewhere are not guaranteed to work with Dell systems. Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between.

  • Page 94: Agp Card Brace (Mini Tower Chassis Only)

    SCSI hard drive for use. NOTICE: Dell recommends that you use only SCSI cables purchased from Dell. Cables purchased elsewhere are not guaranteed to work with Dell systems. CAUTION: Before you perform this procedure, see For You and Your Computer."...
  • Page 95 R e m o v i n g t h e A G P C a r d B r a c e ( M i n i To w e r C h a s s i s ) Front of Computer slot...

  • Page 96: Expansion Cards

    NOTE: To meet PC99 Workstation requirements, your Dell computer uses only PCI expansion slots. Industry-Standard Architecture (ISA) expansion cards are not supported. This is an industry standard for ease-of-use.

  • Page 97: Installing An Expansion Card

    E x p a n s i o n C a r d Ty p e s Installing an Expansion Card CAUTION: Before you perform this procedure, see For You and Your Computer." Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then computer cover.
  • Page 98 R e m o v i n g t h e F i l l e r B r a c k e t Ins ta l l i n g Up g r a d es Remove the screw that secures the expansion-slot filler bracket to the chassis, and remove the bracket from the chassis (see the following figure).
  • Page 99 NOTE: The procedure for installing an expansion card in the desktop chassis is the same as that for the mini tower. I n s t a l l i n g a n E x p a n s i o n C a r d...

  • Page 100: Removing An Expansion Card

    Ins ta l l i n g Up g r a d es Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. Chassis Intrusion NOTE: If enabled, the message to be displayed at the next system start-up: ALERT! Cover was previously removed.

  • Page 101: Microprocessor

    Connect the network cable to the integrated NIC connector on the system back panel (see Indicators"). Microprocessor Upgrading the Microprocessor NOTE: Dell recommends that only a technically knowledgeable person perform this procedure. step and order part number 81808. option will cause the following Indicators").
  • Page 102 Ins ta l l i n g Up g r a d es NOTE: If your Dell microprocessor upgrade kit includes a replacement voltage regulator module (VRM), follow the instructions in the documentation that came with the upgrade kit. CAUTION: The processor can get very hot during system operation.
  • Page 103 R e m o v i n g t h e A i r f l o w S h r o u d ( M i n i To w e r C h a s s i s ) release tabs (2) anchor tabs (3) airflow shroud...
  • Page 104 airflow shroud Ins ta l l i n g Up g r a d es R e m o v i n g t h e A i r f l o w S h r o u d ( D e s k t o p C h a s s i s ) microprocessor with heat sink Remove the microprocessor heat sink:...
  • Page 105 NOTICE: Do not discard the original microprocessor heat sink or securing clips unless you are installing a microprocessor upgrade kit from Dell. If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and securing clips when replacing the microprocessor.
  • Page 106 Ins ta l l i n g Up g r a d es Your microprocessor uses a zero insertion force (ZIF) socket with a lever-type handle that secures or releases the microprocessor. To remove the microprocessor, pull the socket lever straight up until the microprocessor is released.
  • Page 107 NOTE: Pin 1 of the microprocessor is indicated by a small dot or a triangle in one corner of the microprocessor. Pin 1 of the socket is indicated by a small triangle in one corner of the socket. See Microprocessor." Carefully set the microprocessor in the socket and press it down lightly to seat it.

  • Page 108: System Battery

    Ins ta l l i n g Up g r a d es NOTICE: If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and securing clips when replacing the microprocessor. Remove the film covering the thermal grease on the bottom of the heat sink.
  • Page 109 Time-of-day not set - please run SETUP program Invalid configuration information - please run SETUP program Strike the F1 key to continue, F2 to run the setup utility CAUTION: There is a danger of the new battery exploding if it is installed incorrectly.
  • Page 110 Ins ta l l i n g Up g r a d es R e p l a c i n g t h e S y s t e m B a t t e r y Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on.

  • Page 111: Technical Specifications

    S E C T I O N 4 Te c h n i c a l S p e c i f i c a t i o n s...
  • Page 112 Te c h n ic a l Spe c if ic a tio n s ® ® Intel Pentium 4 microprocessor. Design provides for future Dell- supported upgrades. A slower compatibility speed can be set through setup. 8-kilobyte (KB) first-level 256-KB pipelined-burst, eight-way set-associative, write-back static...
  • Page 113 AGP expansion-card connector size AGP expansion-card connector data width (maximum) AGP bus protocols Drives Externally accessible bays: Mini tower chassis Desktop chassis Internally accessible bays: Mini tower chassis Desktop chassis Soundblaster emulation Analog Devices AD1885 AC97 Codec 16 bits (analog-to-digital and digital-to-analog) PCI bus/AC97 line-in jack;...
  • Page 114 Ports Externally accessible: Serial (DTE) Parallel Video Network interface controller (NIC) Personal System/2 (PS/2)-style keyboard PS/2-compatible mouse Universal Serial Bus (USB) Audio Internally accessible: Primary enhanced integrated drive electronics (EIDE) hard drive Secondary EIDE hard drive Diskette drive CD drive audio interface Remote Wake Up Telephony (TAPI) Key Combinations...
  • Page 115 Heat dissipation Voltage Backup battery Physical Mini tower chassis: Height Width Depth Weight Desktop chassis: Height Width Depth Weight push button push button green indicator; blinking green in sleep state; dual-color indicator on front panel—green for power, yellow for diagnostics green indicator green indicator for 10-Mb operation;...
  • Page 116 Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage Te c h n ic a l Spe c if ic a tio n s 10° to 35°C (50° to 95°F) –40° to 65°C (–40° to 149°F) 20% to 80% (noncondensing) 0.25 gravities (G) at 3 to 200 Hz at 0.5 octave/minute (min) 0.5 G at 3 to 200 Hz at 1 octave/min...

  • Page 117: Solving Problems

    S E C T I O N 5 S o l v i n g P r o b l e m s Before You Begin Dell Diagnostics Messages and Codes Software Problems...

  • Page 118: Before You Begin

    Before You Begin This section describes system and software problems, offers corrective actions, describes the Dell Diagnostics and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems: • Read "About Your Computer,"...

  • Page 119: Power Problems

    Power is on, and the computer is operating normally. Blinking green The computer is in the suspended state (Microsoft Windows Solid yellow Dell Diagnostics the system board may be faulty or incorrectly installed. Blinking yellow There is a system board or power supply failure. Check diagnostic indicator codes problem is identified.

  • Page 120: Monitor Problems

    The power indicator on the monitor communicates codes that can help you determine whether there is a problem. The following table lists the codes for the monitor power indicator. For more information, see the documentation that came with your monitor. Contact Dell for technical...
  • Page 121 M o n i t o r I n d i c a t o r C o d e s Monitor Indicator Code Cause Solid green Power is on, and the monitor is receiving video input from the computer. The system is operating normally. Solid yellow Power is on, but the monitor is not receiving video input from the computer.

  • Page 122: Video Problems

    Do you have another monitor that is working properly? Yes. Go to step Contact Dell for technical assistance. Turn off the computer and the monitor, wait at least 30 seconds, and disconnect the monitor. Connect a different monitor to the computer and then turn them on.
  • Page 123 • If the monitor display is blank, the computer may be in suspended, or hibernate, state. Push and release the power button, move the mouse, or press a key on the keyboard to bring the computer out of the suspended state. •...

  • Page 124: Sound And Speaker Problems

    No. Go to step Run the VESA/VGA Interface tests in the Did any of the tests fail? Yes. The video controller on the system board may be defective. Contact Dell for technical assistance. Contact Dell for technical assistance. Sound and Speaker Problems Basic Checks: •...
  • Page 125 – Ensure that external audio devices are connected to the microphone, line-out/speaker, or line-in connectors on the back panel. – Ensure that the speaker cable is firmly connected to the computer. – Test the electrical outlet: verify that the speakers are connected to a working electrical outlet.

  • Page 126: Printer Problems

    Run the Misc. PCI Devices tests in the Did the tests complete successfully? Yes. The controller is working properly. Go to the next question. Contact Dell for technical assistance. Do you have a set of headphones? Yes. Go to...

  • Page 127: Serial Or Parallel Device Problems

    Yes. Go to step No. The printer is probably defective. If you bought the printer from Dell, contact Dell for technical assistance. If you did not, take it to an authorized service center for repair. Try to print again. Does the print operation complete successfully? Yes.
  • Page 128 I/O port logic and the printer. Do the tests complete successfully? Yes. Go to step Contact Dell for technical assistance. If the problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements.

  • Page 129: Mouse Problems

    Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device. Contact Dell Contact Dell for technical assistance. Mouse Problems Basic Checks: •...

  • Page 130: Keyboard Problems

    If you are using a PS/2 mouse, run the Mouse test in the Pointing Devices device group in the Did the tests complete successfully? Yes. Go to the next question. Contact Dell for technical assistance. Do you have another computer that is working properly? Yes. Go to step No.
  • Page 131 Use the keyboard to type some characters. Do the characters appear on the screen? Yes. The problem is resolved. Contact Dell for technical assistance. Run the PC-AT Compatible Keyboards tests in the Did any of the diagnostics tests fail? Yes.

  • Page 132: Diskette Drive Problems

    So lv ing Pr o ble m s Yes. Turn off the computer, wait at least 30 seconds, and disconnect the keyboard. Go to step Contact Dell for technical assistance. Turn off the original computer, wait at least 30 seconds, and disconnect the keyboard.
  • Page 133 , insert a diskette into the drive, type the prompt, and press <Enter>. – Using Microsoft Windows or Windows NT the drive, open My Computer from the desktop, and double-click the diskette drive icon. • Check the settings in system •...

  • Page 134: Hard Drive Problems

    Insert a bootable diskette into the diskette drive and reboot the computer. Does the drive boot the operating system? Yes. The problem is probably resolved. If you continue to experience trouble, contact Dell for technical assistance. Contact Dell for technical assistance. Hard Drive Problems Basic Checks: •...
  • Page 135 Yes. The system board may be faulty. assistance. No. Go to step scandisk x: is the hard drive letter, and press , and clicking OK. scandskw Dell Diagnostics: Contact Dell for technical Contact Dell for technical S o lv ing Pr o ble m s...
  • Page 136 Messages" for an explanation of the message. If you cannot correct the problem by performing the action described in the table, then contact Dell for technical assistance. No. Go to the next question. Is this the primary hard drive that contains the operating system? Yes.

  • Page 137: Battery Problems

    Is the battery working properly? Yes. The problem is resolved. No. You may have a faulty system board. assistance. when the computer is turned off, the "Safety First— remove the step Contact Dell for technical S o lv ing Pr o ble m s...

  • Page 138: Expansion-Card Problems

    So lv ing Pr o ble m s Expansion-Card Problems If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card.

  • Page 139: Network Problems

    Run the RAM test group in the Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to step Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover.
  • Page 140 No. Go to step Run the Network Adapter Diagnostics from the menu. Did any of the tests fail? Yes. Contact Dell for technical assistance. No. Go to step Run the Network Interfaces tests in the Did the tests complete successfully? does not exist between devices.

  • Page 141: Recover From A Program That Is Not Responding

    Is the computer working properly? Yes. You need a new network cable. assistance. Contact Dell for technical assistance. Recover From a Program That Is Not Responding Press <Ctrl><Alt><Delete>. Did the Close Program window appear? Yes.

  • Page 142: Repairing A Wet Computer

    Does the system have power? Yes. Go to step Contact Dell for technical assistance. Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover.

  • Page 143: Repairing A Dropped Or Damaged Computer

    Run the System Board Devices test group in the Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. The problem is resolved. Repairing a Dropped or Damaged Computer...

  • Page 144: System Memory Problems

    If an insufficient memory message appears, save and close any open files and exit any open application programs not in use. • Consider installing additional system memory. • Run the System Memory test in the • Reseat the memory modules. software problem. Dell Diagnostics.

  • Page 145: Microprocessor Problems

    No. Go to step Run the System Memory test group in the Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to step Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then computer cover.
  • Page 146 Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to the next question. Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds.

  • Page 147: System Board Problems

    Reconnect the computer and devices to their electrical outlets, and turn them on. Is the computer working properly? Yes. The problem is resolved. Contact Dell for technical assistance. System Board Problems A system board problem can result from a defective system board component, a faulty power supply, or a defective component connected to the system board.

  • Page 148: Reset Corrupted Bios Settings

    Perform the procedure in "Reset Corrupted BIOS Is the computer working properly? Yes. The problem is resolved. Contact Dell for technical assistance. Reset Corrupted BIOS Settings If the system cannot boot and you have exhausted all other troubleshooting options, perform the following steps.

  • Page 149: Dell Diagnostics

    Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, run the Dell Diagnostics before you call Dell for technical assistance. The Dell Diagnostics tests check your computer's hardware without additional equipment and without the risk of destroying data.

  • Page 150: Before You Start Testing

    Running the Dell Diagnostics NOTE: Dell recommends that you print these procedures before you begin. For additional information, refer to the Dell Precision WorkStations ResourceCD User's Guide , located on the Dell ResourceCD . Insert the Dell ResourceCD into the CD drive.
  • Page 151 ZZTOP is not an option for Windows 2000. NOTICE: This option reformats your hard drive and causes data loss. Do not select this option unless a qualified Dell technician has instructed you to do so. • Option 4 – SCSI Hard-Drive Diagnostics: Runs a diagnostic test...
  • Page 152 MS-DOS prompt Select Option 2 – Dell Diagnostics. After the diagnostics load, the Dell Diagnostics main menu appears: D e l l D i a g n o s t i c s M a i n M e n u •...

  • Page 153: Advanced Testing

    • Program Options: Allows you to change the settings of the Dell Diagnostics. • Exit to MS-DOS: Exits to the MS-DOS prompt. Select the type of tests to perform: • To perform a quick check of your computer or a specific device, select Quick Tests from the Test All Devices or Test One Device option.
  • Page 154 So lv ing Pr o ble m s A d v a n c e d Te s t i n g S c r e e n NOTE: The groups and devices listed in your screen can vary somewhat based on the components installed in your computer.

  • Page 155: Messages And Codes

    Keys Explains the functions of all keystrokes that can be used in Dell Diagnostics Device Group Describes the highlighted group in the Device Groups list on the...

  • Page 156: System Messages

    [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Alert! Previous hard drive thermal failure. Alert! Previous shutdown due to thermal event. Alert! System battery voltage is low.
  • Page 157 Faulty or improperly seated Rambus in-line memory modules (RIMMs) or defective system board. A high-power AGP Pro110 graphics card is installed in a desktop computer. The diskette drive or hard drive controller cannot send data to the associated drive.
  • Page 158 Action "Diskette Drive Problems." "Diskette Drive Problems." Run the Diskette tests in the Dell Diagnostics. Remove the diskette from drive A and move the write-protect tab to the unlocked position. Put a diskette in the drive or close the drive latch.
  • Page 159 Try to run the program again. If the problem persists, contact the software company. "System Memory Problems." Reboot the computer. If the error appears again, contact Dell for technical assistance. Enter system setup, check the system configuration information for the diskette and hard drive, and if necessary, correct the information.
  • Page 160 If the message persists, reinstall your operating system. See the documentation that came with your operating system. Run the System Board Devices tests in the Dell Diagnostics. A nonbootable diskette is in drive A. Either replace the diskette with one that...
  • Page 161 It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Computer Corporation. Write fault Write fault on selected drive Cause The operating system is unable to locate a sector on the diskette or hard drive.

  • Page 162: System Beep Codes

    (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is invaluable to the Dell support staff if you need to call for technical assistance.
  • Page 163 Action Run the System Board Devices tests in Dell Diagnostics, if possible. Run the System Board Devices tests in Dell Diagnostics, if possible. Contact Dell for technical assistance. Contact Dell for technical assistance. Contact Dell for technical assistance. Dell Diagnostics. Otherwise, contact Dell for technical assistance.

  • Page 164: Warning Messages

    RIMM or CRIMM. If the problem recurs, replace the module in socket 2 (if any), then the module in socket 1. If the problem is still not resolved, contact Dell for technical assistance. Dell Diagnostics, an error Diagnostics Checklist...

  • Page 165: Diagnostic Indicators

    Push and release the power button, move the mouse, or press a key on the keyboard to bring the computer out of the suspended state. Dell Diagnostics If the Dell Diagnostics running, allow the testing to complete. Otherwise, "System Board Problems."...
  • Page 166 Corrective Action Check the diagnostic indicator codes to see if the specific problem is identified. Also, see "System Board Problems." "System Beep Codes" for instructions on diagnosing the beep code. "Video Problems." Contact Dell technical assistance. Computer." "Installing Upgrades" for contact...
  • Page 167 If the problem is still not resolved, contact Dell technical assistance. Run the BIOS Recovery Utility, and restart the system to retest. If the problem is still not...
  • Page 168 For instructions on removing and replacing an expansion card, see "Removing an Expansion Card." If the problem is still not resolved, contact Dell technical assistance. Perform the procedures in "Diskette Drive Problems" "Hard Drive Problems." Disconnect all USB devices and cables, and restart the system to retest.

  • Page 169: Snmp Platform Event Traps

    B a c k - P a n e l D i a g n o s t i c I n d i c a t o r C o d e s ( c o n t i n u e d ) Indicator Pattern Cause Possible system board...

  • Page 170: Software Problems

    This section provides general guidelines for analyzing software problems. "Resources and Support Tools" for a list of software resources available to you from Dell, including drivers, utilities, documentation, and operating system backups. For detailed troubleshooting information on a particular application program, see the documentation that accompanied the software or consult the support service for the software vendor.

  • Page 171: Operating System Compatibility

    • Confirm that a problem is software-related by running the System Board Devices tests in the Dell the error condition may be related to a software problem. • Ensure that the use of terminate-and-stay-resident (TSR) programs has not resulted in a memory conflict.

  • Page 172: Error Messages

    Error Messages Error messages are produced by the operating system, an application program, or the computer. "Messages and Codes" discusses error messages that are generated by the operating system. If you receive an error message that is not listed in "Messages and Codes,"...

  • Page 173: Program Conflicts

    Program Conflicts Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting your system can confirm whether these programs are causing the problem. Memory Address Conflicts Memory address conflicts occur when two or more devices try to access the same address in the upper memory blocks (UMB).

  • Page 174: Bios Recovery Utility

    Go to a different system that is working properly, and download the BIOS flash executable utility for the system from the File Library located on the Dell support website at http://support.dell.com. On the working system, go to an MS-DOS prompt and type the...
  • Page 175 The system automatically flashes the BIOS from the diskette. When the system begins to restart and the Dell logo screen appears, remove the diskette from the diskette drive so that the system does not boot from the diskette again. S o lv ing Pr o ble m s...
  • Page 176 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 177: Getting Help

    S E C T I O N 6 G e t t i n g H e l p Help Overview Dell Contact Numbers...

  • Page 178: Help Overview

    Ge tt ing Help Help Overview This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance...
  • Page 179 World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
  • Page 180 TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 181: Problems With Your Order

    Numbers." Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell’s website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see Contact Numbers."...

  • Page 182: Before You Call

    Remember to fill out the Diagnostics Checklist your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 183 ________________________________________________________________________________________________ Refer to your operating system documentation to determine the contents of the system’s startup files. Print each file if possible. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: ___________________________________________________________ Description of problem and troubleshooting procedures you performed: ______________________________________...

  • Page 184: Dell Contact Numbers

    Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol.
  • Page 185 Technical Support International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales Switchboard Website: http://support.euro.dell.com E-mail: tech_be@dell.com Brazil Customer Support, Technical Support International Access Code: 0021 Sales Country Code: 55 Website: http://www.dell.com/br City Code: 51...
  • Page 186 Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts Technical Support Customer Care TechFax Switchboard Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com...
  • Page 187 Home and Small Business International Access Code: 00 Technical Support Country Code: 33 Customer Care City Code: (1) (4) Switchboard Switchboard (Alternative) Sales Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support Customer Care Switchboard Sales Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Germany (Langen)
  • Page 188 Transaction Sales Corporate Sales Technical Support Home User Customer Care Small Business Customer Care Corporate Customer Care Sales SalesFax Switchboard Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer Care Switchboard Website: http://support.euro.dell.com E-mail: web_it_tech@dell.com Corporate Technical Support...
  • Page 189 Technical Support Outside of Japan (Dimension and Inspiron) City Code: 44 Technical Support (Dell Precision™, OptiPlex™ and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Home and Small Business Group Sales...
  • Page 190 SalesFax (Austin, Texas, U.S.A.) Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: http://support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service...
  • Page 191 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 192 Department Name or Service Area, Website and E-mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Customer Care Sales Switchboard Website: http://support.euro.dell.com...
  • Page 193 Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 194 Fax Technical Support Sales Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business)
  • Page 195 Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers...
  • Page 196 Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (for portable and desktop computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)

  • Page 197: Additional Information

    S E C T I O N 7 A d d i t i o n a l I n f o r m a t i o n Regulatory Notices ® ENERGY STAR Compliance Limited Warranty and Return Policy...

  • Page 198: Regulatory Notices

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful. It is available from the U.S.

  • Page 199: Fcc Notices (U.s. Only)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://www.dell.com/products/dellware/index.htm. Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency.

  • Page 200: Class A

    Addit ional Inf o r mat ion • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.

  • Page 201: Ic Notice (Canada Only)

    Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).

  • Page 202: Battery Disposal

    (RF) interference, in which case the user may be required to take adequate measures. This Dell device is classified for use in a typical Class B domestic environment. A “Declaration of Conformity” in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.

  • Page 203: En 55022 Compliance (Czech Republic Only)

    VCCI Notice (Japan Only) Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
  • Page 204 This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

  • Page 205: Mic Notice (Republic Of Korea Only)

    (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product.

  • Page 206: Polish Center For Testing And Certification Notice

    Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket).
  • Page 207 Addit ional Info r m ati on...

  • Page 208: Pozostaše Instrukcje Bezpieczeòstwa

    Pozosta³e instrukcje bezpieczeñstwa • • • • • • Addit ional Inf o r mat ion...

  • Page 209: Bsmi Notice (Taiwan Only)

    BSMI Notice (Taiwan Only) Addit ional Info r m ati on...

  • Page 210: Energy Star

    Any Dell computer bearing the ENERGY STAR to comply with EPA ENERGY STAR shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the system's power consumption beyond the limits set by the EPA's ENERGY STAR program.

  • Page 211: Limited Warranty And Return Policy

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. Addit ional Info r m ati on...
  • Page 212 Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 213 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 214: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 215 NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 216 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 217 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 218: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 219 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 220: Total Satisfaction" Return Policy (U.s. And Canada Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

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