Advantech ITA-5831 Series User Manual page 3

Technical Support and Assistance
1. Visit the Advantech website at http://support.advantech.com to obtain the latest
product information.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before calling:
– Product name and serial number
– Description of your peripheral attachments
– Description of your software (operating system, version, application software,
etc.)
– A complete description of the problem
– The exact wording of any error messages
A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the labo-
ratory or the factory floor, you can be assured that your product will provide the reli-
ability and ease of operation for which Advantech has come to be known. Your
satisfaction is our primary concern. Below is a guide to Advantech's customer ser-
vices.
Technical Support
We want you to get the best performance possible from your products. Should you
encounter technical difficulties, we are here to help. For the most frequently asked
questions, the answers are provided in the product documentation. These answers
are typically a lot more detailed than the ones we can provide over the phone. Please
consult this manual first.
If you still cannot find the answer, gather all the information or questions that apply to
your problem, and with the product nearby, call your dealer. Our dealers are well
trained and ready to give you the support you need to get the most from your Advan-
tech products. In fact, most problems reported are minor and can be easily solved
over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information regarding the installation and operation of any of our products.
iii ITA-5831 User Manual