Problem Solving; Troubleshooting - Crestron CT-3000 Operation Manual

Problem Solving

Operations Guide - DOC. 8094B
CRESTRON

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a CRESTRON technical support
representative.
Series 3000 Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel Touchpanel is not
does not communicating to the
function. network.
Touchpanel is not
receiving network
power.
Touchpanel is
incorrectly calibrated.
Touchpanel Incorrect network
is not wiring.
responding Touchpanel ID is not
and screen set to match the NET
displays ID in the SIMPL
"Network program.
Poll Error"
message. Touchpanel ID not
unique, two or more
units share same ID.
Touchpanel Backlight timeout has
display is elapsed.
dark. Screen brightness is
improperly set.
Unexpected Touchpanel is
response incorrectly calibrated.
from
touchpanel.
CORRECTIVE ACTION
Use Performance Viewport (via CRESNET
Workshop or VTW) to poll the network. Verify
network connection to the touchpanel.
Verify touchpanel is in "CRESNET II" mode as
defined in the Interface Menu of the
"Configuring the Touchpanel".
Confirm that power is supplied to the network.
Enter SETUP MODE and recalibrate.
Touch screen to remove message and verify
correct wiring to all connectors.
Touch screen to remove message and enter
Performance Viewport (via CRESNET
Workshop or VTW) to poll the network. Verify
that the NET ID for the touchpanel is properly
set to match the SIMPL program.
Enter Performance Viewport (via CRESNET
Workshop or VTW) to poll the network. Verify
that each ID is used once.
Touch screen to reactivate.
Enter SETUP MODE and alter screen
brightness from the Setup Menu.
Enter SETUP MODE and recalibrate.
Series 3000 Touchpanels 19