Table of Contents
Advertisement
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the
bath's Product and Serial numbers before work is started.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the mail electrical service panel when servicing the bath.
SYMPTOMS
MicroSilk system fails
to operate.
Pump operates, but no
Micro-bubbles are injected
into water.
Pump operates, but water
is not being pumped.
Pump does not manually
shut off.
Pump shuts off by itself,
or before set time elaps-
es.
Pump does not turn off after
set time elapses.
Pump will not turn off when
water is drained from the
bath.
Pump leaks at shaft.
LED Light will not operate
WARRANTY REGISTRATION: Register your product's warranty online at www.jasoninternational.com.
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed Warranty
Statement and Warranty validation card.
The pre-addressed warranty registration card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason
International, Inc., in order for limited warranty to become effective.
Jason International, Inc. • 501.771.4477
TROUBLE SHOOTING GUIDE
MICROSILK
POSSIBLE CAUSES
a)
No power to the MicroSilk unit.
b)
Motor is not plugged in.
a)
Venturi clogged.
b)
Float valve not operating
a)
Suction or discharge blocked.
Suction air leak. (System usually
b)
surges.)
a)
Digital or Touch Control defec-
tive.
a)
Pump motor overheated and
thermal protection device deacti-
vated motor. (Possibly low voltage.)
b)
GFCI tripped.
c)
Water level fell below recom-
mended level. (Digital Control)
a)
Wiring error or control problem.
a)
Water level sensor defective.
a)
Damaged or defective shaft seal.
a)
LED light is loose in the socket.
b)
LED cable disconnected.
WARRANTY
PUMP SYSTEM
®
a)
Reset circuit breakers and GFCI if tripped. Check
fuses and replace if bad.
Check voltage at motor when control is on. If no
voltage, the control is defective. If voltage is pres-
ent, motor is defective.
b)
Make sure plug is fully inserted into the outlet.
a)
Refer to installer/dealer.
b)
Refer to installer/dealer.
a)
Remove obstruction.
b)
Make sure connection is tight on suction side
of the pump.
a)
Refer to installer / dealer.
a)
Make sure motor air cooling vents are not blocked,
clear and allow motor to cool down. (Check service &
wire size.)
b)
Refer to Jason Customer Service.
c)
Fill to recommended level. (4" above jet)
a)
Refer to installer / dealer.
a) Refer to installer / dealer
a)
Refer to installer / dealer.
a)
Access LED light and assure that it is properly
installed in
the socket
b)
Verify correct cable connections.
Page 15 of 16
RECOMMENDED ACTION
Customer Service : 800.255.5766
Copyright © 2014 Jason International
Advertisement
Table of Contents
