Problems Sending Faxes - Canon MultiPASS F60 Basic Manual

Problems sending faxes

See the items marked with
the machine.
See the items marked with
your computer.
Cannot send a fax.
1. Is the machine making a noise and is the In Use/Memory light blinking?
The telephone line is connected to the
2. Did you set the correct line type?
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You can still receive faxes even if the telephone line type is not set correctly. If you can receive but
cannot send, check the telephone line type setting (
3. Is there anything displayed in the LCD?
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If nothing is displayed, see p. 11-14.
4. Is the Alarm light blinking?
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If it is blinking, see p. 11-17.
5. Is there a warning or attention displayed in the Status Monitor?
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If displayed, see p. 11-22.
6. Press [Hook] or pick up the handset of the telephone connected to the machine. Can you hear
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a tone?
If not, there is a problem with the telephone line. Contact your telephone company.
M 7. Is the document loaded correctly?
Check that the document is loaded correctly on the platen glass or ADF (
M 8. Is one-touch or coded speed dialing registered with fax numbers?
If you are using one-touch or coded speed dialing, check that the fax number is correctly registered
( p. 8-4).
9. Is the number dialed correct?
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Check the number and try dialing again.
10. Is the In Use/Memory light blinking? Is the fax recipient shown in the LCD?
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Another document is being sent from memory. Wait until the document has finished sending.
11. Was there an error during transmission?
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Print the ACTIVITY REPORT and check for an error (
12. Is the recipient's fax machine G3-compatible?
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Check that the recipient's fax machine is G3-compatible. If not, you will be unable to send faxes.
Fax sent is dirty.
M 1. Is the document loaded correctly?
Check that the document is loaded correctly on the platen glass or ADF (
M 2. Try making a copy.
If you can make a clean copy, it is probably that the recipient's fax machine is the source of the
problem. Contact the recipient to confirm.
If you are unable to make a clean copy, clean the machine (
You cannot send a fax in ECM mode.
If you send a fax in ECM mode,"ECM" will show on the ACTIVITY REPORT. If "ECM" is not shown, the
fax was not sent in ECM mode.
1. Is <ECM TX> set to <OFF>?
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Set <ECM TX> to <ON> (
11-12
Troubleshooting
(machine) if you are having problems sending a fax from
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(computer) if you are having problems sending a fax from
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t jack. Reconnect to the L jack (
p. 12-4).
Setup Sheet).
pp. 7-1, 8-2).
p. 2-2).
Comprehensive Guide).
p. 2-2).
p. 10-1).
Chapter 11