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hp fax 1020 series
Use Hewlett-Packard Support Services
www.hp.com
If you are unable to find the answer you need in the printed documentation supplied with your product or on the web,
you can contact one of the HP support services listed in the following pages. If a support service number is not listed for
your country, contact your nearest authorized HP dealer for help.
Before calling Customer Support
1 Make sure that
•Your unit is plugged in and turned on.
•The correct print cartridge is installed properly.
•The recommended paper is loaded in the input tray.
2 Reset your unit by unplugging it and plugging it in again.
3 If you need to speak to an HP Customer Support Representative:
•Have your serial number ready.
•Print a Self-Test Report.
•Be prepared to discuss your problem in detail.
4 Be near your unit when you call.
Prepare your unit for shipment
If you are requested to send in your unit for service, do the following:
• Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the
unit unless asked to do so.
• If you do not have the original packing material, you can request a replacement package set from HP Customer
Support. Shipping damage caused by improper packaging is not covered under the warranty.
• Include these items in the box:
•A brief description of the symptoms (sample prints are helpful).
•A copy of your sales slip or proof of purchase (to establish the warranty period)
•Your name, address, and telephone number where you can be reached during the day.
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U.S. during warranty
M-F: 6am–10 pm MST,
Sat:9am–4pm MST
U.S. post warranty
(per call charge)
U.S. post warranty
($2.50 per minute)
Austria
Belgium (Flemish)
Belgium (French)
Brazil
Brazil (São Paulo)
Canada during warranty
Canada post warranty
(per call charge)
Colombia
Denmark
Europe (English)
Finland
France
78
All manuals and user guides at all-guides.com
+3 7HFKQLFDO 6XSSRUW
(208) 323-2551
(800) 999-1148
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+32 (0) 02 626 8807
0800 157751
0800 130999
(11) 3747-7799
(11) 4197-4998
(905) 206-4663
(877) 621-4722
9-800-114-726
+45 39 29 4099
+44 (0) 207 512 5202
+358 (0) 203 47 288
+33 (0) 01 43 62 34 34
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Germany
Greece
Ireland
Italy
Mexico
Mexico (Mexico City)
Netherlands
Norway
Portugal
Spain
Sweden
United Kingdom
Venezuela
Venezuela (Caracas)
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+49 (0) 180 52 58 143
(0.24 DM/min)
+30 160 73 603
+353 (0) 662 5525
+39 (0) 02 264 10350
01-800-472-6684
5258 9922
+31 (0) 20 606 8751
+47 22 11 6299
+351 21 3176333
+34 902 321 123
+46 (0) 8 619 2170
+44 (0) 207 512 52 02
0-800-47468368
(502) 207-8488
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