Brother MFC-J825DW Basic User's Manual
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Brother MFC-J825DW Basic User's Manual

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BASIC USER'S GUIDE
MFC-J825DW
Version 0
ARL/ASA/NZ

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Summary of Contents for Brother MFC-J825DW

  • Page 1 BASIC USER’S GUIDE MFC-J825DW Version 0 ARL/ASA/NZ...
  • Page 2 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2011 Brother Industries, Ltd.
  • Page 3 Follow these instructions for Printing, Scanning, PDF file / CD-ROM Network Scanning, PhotoCapture Center™, Remote Setup, PC-Fax, Disc Print, Web Services (Scan), and using the Brother ControlCenter utility. Network Glossary This Guide provides basic information about PDF file / CD-ROM...

  • Page 4: Table Of Contents

    Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary ...........2 Viewing Documentation...................2 ® Accessing Brother Support (Windows ) ..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 LCD screen indications..................8 Status LED ......................9 Basic Operations .....................9 Volume Settings....................10 Ring Volume ....................10...
  • Page 5 Sending a fax How to send a fax ....................29 Stop faxing..................... 31 Setting scanner glass size for faxing ............. 31 Colour fax transmission .................31 Cancelling a fax in progress ................31 How to preview an outgoing fax ..............31 Transmission Verification Report..............32 Receiving a fax Receive Modes ....................33 Choose the Receive Mode ..................
  • Page 6 Dialling and storing numbers How to dial ......................51 Manual dialling....................51 Speed Dialling ....................51 Fax Redial .....................51 Additional Dialling Operations................52 Outgoing Call history ..................52 Caller ID history .....................52 Storing numbers ....................53 Storing a pause .....................53 Storing Speed Dial numbers................53 Changing Speed Dial names or numbers............54 Making copies How to copy ......................55 Stop copying....................55...
  • Page 7 Routine maintenance Replacing the ink cartridges ................69 Cleaning and checking the machine..............72 Cleaning the scanner glass ................72 Cleaning the print head .................73 Checking the print quality ................73 Checking the print alignment ................. 74 Troubleshooting Error and Maintenance messages............... 75 Error animations display ................
  • Page 8 Auto Power Down (DCP-J925DW only) PhotoCapture Center™ operations LCD display Print Images Mode Timer (MFC-J825DW only) PhotoCapture Center™ print settings Scan to a memory card or USB Flash Security features memory drive (MFC-J825DW only) Printing photos from a...

  • Page 9: General Information

    Using the WARNING documentation WARNING indicates a potentially hazardous situation which, if not avoided, Thank you for buying a Brother machine! could result in death or serious injuries. Reading the documentation will help you make the most of your machine. CAUTION...

  • Page 10: Accessing The Advanced User's Guide, Software User's Guide, Network User's Guide, And Network Glossary

    If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below: Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive. Note If the Brother screen does not appear...
  • Page 11 How to find Scanning instructions (Macintosh) There are several ways you can scan documents. You can find the instructions as Turn on your Macintosh. Insert the follows: Brother CD-ROM into your CD-ROM Software User’s Guide drive. The following window will appear. Scanning  ...

  • Page 12: Accessing Brother Support (Windows ® )

    Web support (Brother Solutions uuQuick Setup Guide Center) on the CD-ROM. If your wireless access point or router Click Brother Support on the Top Menu.  supports Wi-Fi Protected Setup or AOSS™ The following screen will appear: uuQuick Setup Guide Network setup uuNetwork User’s Guide...

  • Page 13: Accessing Brother Support (Macintosh)

    To download and install NewSoft CD Labeler, click NewSoft CD Labeler.  To download and install Presto! PageManager, click Presto! PageManager.  To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click...

  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview 1 Mode keys: 3 Start keys:  Mono Start  Lets you start sending faxes or making Lets you access the FAX mode. copies in monochrome. Also lets you start a SCAN  scanning operation (in colour or mono depending on the scan setting in the Lets you access the SCAN mode.
  • Page 15 General information Stop/Exit Stops an operation or exits the menu. You can turn the machine on and off. 5 Dial Pad Press to turn the machine on. Use these keys to dial telephone and fax numbers and as a keyboard for entering Press and hold down to turn the machine information into the machine.

  • Page 16: Lcd Screen Indications

    Chapter 1 LCD screen indications 5 Speed Dial The LCD shows the current machine status Lets you set up Speed Dial and Group when the machine is idle. numbers. Also, you can search for the number you want to dial. 6 Ink indicator Lets you see the available ink volume.

  • Page 17: Status Led

    General information Status LED Press Initial Setup. Press a or b to display Receive Mode. When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

  • Page 18: Volume Settings

    Chapter 1 Volume Settings Beeper Volume When the beeper is on, the machine will beep Ring Volume when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of ring volume You can choose a range of beeper volume levels, from High to Off.

  • Page 19: Speaker Volume

    General information LCD display Speaker Volume You can choose a range of speaker volume Setting the backlight levels, from High to Off. brightness Press Menu. If you are having difficulty reading the LCD, Press a or b to display try changing the brightness setting. General Setup.

  • Page 20: Loading Paper

    Loading paper Loading paper and Lift the output paper tray cover (1). other print media Note To print on Photo (10  15 cm) or Photo L (89  127 mm) paper, you must use the photo paper tray. (See Loading photo paper uu page 17.) Load only one size of paper and one type of paper in the paper tray at any one time.
  • Page 21 Loading paper Gently put the paper into the paper tray Note print side down and top edge in first. When you are using Legal size paper, Check that the paper is flat in the tray. press and hold the universal guide release button (1) as you slide out the front of the paper tray.
  • Page 22 Chapter 2 Gently adjust the paper side guides (1) While holding the paper tray in place, to fit the paper using both hands. pull out the paper support (1) until it Make sure the paper side guides touch clicks, and then unfold the paper the sides of the paper.

  • Page 23: Loading Envelopes And Postcards

    Loading paper Loading envelopes and Loading envelopes and postcards postcards Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. About envelopes IMPORTANT  Use envelopes that weigh between 80 to 95 gsm. If envelopes or postcards are “double- ...
  • Page 24 Chapter 2 Put envelopes or postcards in the paper If you have problems printing on tray with the address side down and the envelopes with the flap on the short edge, leading edge (top of the envelopes) in try the following: first as shown in the illustration.

  • Page 25: Loading Photo Paper

    Loading paper Loading photo paper Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. Use the photo paper tray which has been assembled on the top of the output paper tray cover, to print on Photo (10 ...
  • Page 26 Chapter 2 When you have finished printing photos Note return the photo paper tray to the • Always make sure that the paper is not Normal printing position. If you do not, curled or wrinkled. you will get a No Paper Fed error when using A4 sized paper.
  • Page 27 Loading paper IMPORTANT If you do not return the photo paper tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper. Photo paper tray in the normal printing position Photo paper tray in the photo printing position...

  • Page 28: Printable Area

    Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on. ®...

  • Page 29: Paper Settings

    Press a or b to display Paper Type. Press General Setup. Press Paper Type. Press a or b to display Paper Size. Press Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Press Paper Size. Other Glossy or Transparency. Press A4, A5, 10x15cm, Letter or Press Stop/Exit.

  • Page 30: Acceptable Paper And Other Print Media

    To get the best print quality, we suggest using Brother paper. (See the table below.) The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.

  • Page 31: Handling And Using Print Media

    Loading paper Handling and using print Paper capacity of the output paper tray cover media Up to 50 sheets of 80 gsm A4 paper.  Store paper in its original packaging and  Transparencies and photo paper must be keep it sealed. Keep the paper flat and picked up from the output paper tray cover away from moisture, direct sunlight and one page at a time to avoid smudging.

  • Page 32: Choosing The Right Print Media

    Chapter 2 Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 210  297 mm (8.3  11.7 in.) Cut Sheet 215.9  279.4 mm (8 1/2  11 in.) Yes Letter 215.9 ...
  • Page 33 Up to 100 sheets of 80 gsm paper. For Photo 10  15 cm paper and Photo L 89  127 mm paper, use the photo paper tray. (See Loading photo paper uu page 17.) BP71 (260 gsm) paper is especially designed for Brother inkjet machines.

  • Page 34: Loading Documents

    Loading documents How to load Unfold the ADF Document Support (1) and the ADF Document Support documents Flap (2). You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 15 pages and feeds each sheet individually.

  • Page 35: Using The Scanner Glass

    Loading documents Using the document guidelines on the IMPORTANT left and top, place the document face down in the upper left corner of the DO NOT leave thick documents on the scanner glass. scanner glass. If you do this, the ADF may jam.

  • Page 36: Unscannable Area

    Chapter 3 Unscannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1) Left (3) Size Bottom (2) Right (4) 3 mm 3 mm Letter 4 mm Legal Copy All paper...

  • Page 37: Sending A Fax

    Sending a fax How to send a fax Do one of the following to load your document: Place the document face down in the  The following steps show how to send a fax. ADF. (See Using the ADF uu page 26.) When you want to send a fax or change the settings for sending or receiving ...

  • Page 38: Outgoing Call

    For more advanced fax sending operations and settings  The machine starts scanning the uuAdvanced User’s Guide: Sending a document to be sent. fax (MFC-J825DW only) Faxing from the scanner glass  Contrast  If you pressed Mono Start, the ...

  • Page 39: Stop Faxing

    Sending a fax Stop faxing How to preview an outgoing To stop faxing, press Stop/Exit. You can preview a fax message before you Setting scanner glass size for send it. You must set Real Time faxing Transmission and Polling RX to Off before you use this feature.

  • Page 40: Transmission Verification Report

    Chapter 4 Press Transmission. Note To send a colour fax do not use Fax Press On, On+Image, Off or Preview. Off+Image. Press Stop/Exit. Press Mono Start. Note Note • If you choose On+Image or Off+Image The fax message in the memory will be the image will only appear on the sent and then erased when you press Transmission Verification Report if Real...

  • Page 41: Receiving A Fax

    Receiving a fax Receive Modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.
  • Page 42 Chapter 5 Press Receive Mode. Note (For Australia, Singapore and Hong Kong) If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Turning off Distinctive Ring uu page 41 and 46 for your relevant country.) (For New Zealand) If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.

  • Page 43: Using Receive Modes

    Receiving a fax Using Receive Modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be dealt with in one change the ring delay before using these of the following ways: modes.

  • Page 44: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 45: Fax Detect

    Receiving a fax Fax Preview Fax Detect (Monochrome only) If Fax Detect is On: How to preview a received fax Fax Detect is turned On as default. The machine receives a fax call You can view received faxes on the LCD by automatically, even if you answer the call.
  • Page 46 Chapter 5 Using Fax Preview The buttons will appear on the LCD and you can perform the operations shown When you receive a fax, you will see a pop-up below. message on the LCD. (For example: New Fax:01 Press [Fax Preview]) Button Description Press Fax Preview.

  • Page 47: Turning Off Fax Preview

    Receiving a fax How to print a fax How to delete all faxes in the list Press Fax Preview. Press Fax Preview. Press the fax you want to view. Press More. Press Delete All. Press (Print). Press Yes to confirm. ...

  • Page 48: Telephone And External Devices

    Press Hook. Brother uses the term “Distinctive Ring”, but telephone companies market the service Press # on the machine’s control panel. under a variety of names. This service...

  • Page 49: Turning Off Distinctive Ring

    What does Brother’s “Distinctive Press Miscellaneous. Ring” do? Press Distinctive. The Brother machine has a Distinctive Ring feature that allows you to use your machine to Press Off. take full advantage of the telephone company’s Distinctive Ring service. The new Press Stop/Exit.

  • Page 50: Caller Id

    Chapter 6 How Does the Caller ID Work? Note If you turn off Distinctive Ring, the machine will stay in Manual receive The Caller ID Appears on the Display mode. You will need to set the Receive When Your Telephone Rings Mode again.

  • Page 51: Telephone Service For New Zealand

    Telephone and external devices Telephone Service for How Does FaxAbility Work? New Zealand Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of FaxAbility long, silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine.

  • Page 52: Caller Id

    Chapter 6 Press Stop/Exit. Note After you have set the FaxAbility feature to Caller ID On, the receive mode is set to Manual automatically. Unless you have a TAD or Caller ID is a telephone service that allows Voice Mail set up on the FaxAbility the subscriber to see a display of the caller’s number, Manual mode means you must phone number and name if available as the...

  • Page 53: How Does The Caller Id Work

    Telephone and external devices Telephone Service for How Does the Caller ID Work? Some Countries The Caller ID Appears on the Display When Your Telephone Rings Distinctive Ring (For As your telephone rings, the display shows Singapore and Hong Kong) you the caller’s phone number or name if available.

  • Page 54: Caller Id (For Singapore And Hong Kong)

    Chapter 6 Caller ID (For Singapore and Press Fax. Hong Kong) Press a or b to display Miscellaneous. The Caller ID feature of this machine lets you use the Caller ID subscriber service offered Press Miscellaneous. by many local phone companies. Call your Press Distinctive.

  • Page 55: Connecting An External Tad (Telephone Answering Device)

    Telephone and external devices Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens”...

  • Page 56: Recording An Outgoing Message (Ogm) On An External Tad

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not...

  • Page 57: Operation From External And Extension Telephones

    Telephone and external devices Operation from external and Using a cordless external extension telephones telephone If you answer a fax call on an extension or an Once the base unit of the cordless telephone external telephone, you can make your has been connected to the same telephone machine take the call by using the Remote line as the machine (see External and...
  • Page 58 Chapter 6 Changing the remote codes Note If you want to use Remote Activation, you • If you are always disconnected when have to turn on the remote codes. The preset accessing your external TAD remotely, try Remote Activation Code is l 5 1 (l 9 1 for changing the Remote Activation Code and New Zealand).

  • Page 59: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Fax Redial If you are sending a fax manually and the line Manual dialling is busy, press Hook, Redial/Pause, and then press Mono Start or Colour Start to try Press all of the digits of the fax or telephone again.

  • Page 60: Additional Dialling Operations

    Chapter 7 Additional Dialling Note Operations If you are not a Caller ID subscriber, you can still view call dates from the Caller ID history, and delete entries from the list. Outgoing Call history Press Redial/Pause. The last 30 numbers you sent a fax to will be You can also press stored in the outgoing call history.

  • Page 61: Storing Numbers

    Dialling and storing numbers Storing numbers Enter the first fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. You can set up your machine to do the Press OK. following types of easy dialling: Speed Dial and Groups for broadcasting faxes.

  • Page 62: Changing Speed Dial Names Or Numbers

    Chapter 7 Changing Speed Dial names Note or numbers How to change the stored name or number: You can change a Speed Dial name or If you want to change a character, press number that has already been stored. d or c to position the cursor under the character you want to change, and then Press press...

  • Page 63: Making Copies

    (as shown above). Note The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (uuAdvanced User’s Guide: Mode Timer (MFC-J825DW only))

  • Page 64: Copy Settings

    For details about changing the following copy Press Paper Type. settings uuAdvanced User’s Guide: Copy settings Press Plain Paper, Inkjet Paper,  Quality Brother BP71, Brother BP61, Other Glossy or Transparency.  Enlarge/Reduce  Page Layout If you do not want to change additional settings, press Mono Start or ...

  • Page 65: Printing Photos From A Memory Card Or Usb Flash Memory Drive

    User’s Guide: Remote Setup & PhotoCapture Center™ (Macintosh) Using a memory card or USB Flash memory drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD Memory Card,...

  • Page 66: Getting Started

    Chapter 9 Getting started Firmly put a memory card or USB Flash memory drive into the correct slot. 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage as standard.
  • Page 67 Printing photos from a memory card or USB Flash memory drive IMPORTANT DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. Status LED When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

  • Page 68: Print Images

    Chapter 9 Print Images After you have chosen all the photos, press OK. You now have the following options: View Photos  To add the Auto Correct effect to your chosen photos, press You can preview your photos on the LCD before you print them.

  • Page 69: Photocapture Center™ Print Settings

    Fax mode. be stored in PDF (*.PDF) or TIFF (*.TIF) file (uuAdvanced User’s Guide: Mode Timer formats. Colour documents may be stored in (MFC-J825DW only)) PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Color 200 dpi and Note the default file format is PDF.
  • Page 70 Chapter 9 Press to Media. Do one of the following:  To change the quality, press d or c to display Quality. Press Quality and choose Color 100 dpi, Color 200 dpi, Color 300 dpi, Color 600 dpi, B/W 100 dpi, B/W 200 dpi or B/W 300 dpi.

  • Page 71: How To Print From A Computer

    User’s Guide: Printing ® (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh) Install the Brother printer driver from the CD-ROM. (uuQuick Setup Guide) From your application, choose the Print command. Choose the name of your machine in the Print dialog box and click Preferences.

  • Page 72: How To Scan To A Computer

    Macintosh Presto! PageManager must be downloaded and installed before use. See Accessing Load your document. (See How to load Brother Support (Macintosh) uu page 5 for documents uu page 26.) further instructions.  Use the ADF to scan multiple pages ®...

  • Page 73: Scanning Using A Scanner Driver

    How to scan to a computer Scanning using a Scanning using the scanner driver ControlCenter uuSoftware User’s Guide: Scanning a uuSoftware User’s Guide: ControlCenter4 document using the TWAIN driver ® (Windows ® (Windows uuSoftware User’s Guide: ControlCenter2 uuSoftware User’s Guide: Scanning a (Macintosh) ®...

  • Page 74: How To Print On A Disc (Cd/Dvd/Bd)

    How to print on a Disc (CD/DVD/BD) Overview How to load a Disc (CD/DVD/BD) Your Brother machine can print on to printable media, including CD-R/RW, The Disc Tray accommodates 12 cm discs DVD-R/RW and Blu-ray Disc™. only. There are three ways to print on to printable...
  • Page 75 How to print on a Disc (CD/DVD/BD) Make sure that there is over 10 cm of Insert the Disc Tray into the Disc Guide free space behind the machine. and line up the triangular marks. 1 10 cm Firmly place a printable disc on to the After the disc has finished printing, close Disc Tray.
  • Page 76 Chapter 12 IMPORTANT • If the printing area shifts and the Disc Tray or the transparent area near the center of the disc gets printed on, immediately wipe off the ink from those areas. • Always close the Disc Guide and store the Disc Tray in the scanner cover after printing.

  • Page 77: A Routine Maintenance

    Your machine is equipped with an ink dot counter. The ink dot counter automatically optimum performance and reliability when used with Brother Original ink cartridges. monitors the level of ink in each of the Brother cannot guarantee this optimum four cartridges. When the machine detects an...
  • Page 78 Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) clockwise LCD. Remove the cartridge from the until it clicks to release the vacuum seal. machine.
  • Page 79 No. • If the LCD shows No Ink Cartridge or Cannot Detect after you install the ink cartridges, check that the ink cartridges are brand new Original Brother and that they are installed correctly.

  • Page 80: Cleaning And Checking The Machine

    Cleaning and checking Note the machine In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you Cleaning the scanner glass can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area.

  • Page 81: Cleaning The Print Head

    Note If you clean the print head at least five times and the print has not improved, try installing a new Brother Original The LCD asks you if the print quality is Innobella™ ink cartridge for each problem OK for black and then the three colours.

  • Page 82: Checking The Print Alignment

    The machine starts printing the new ink cartridge. If ink is still missing, Alignment Check Sheet. call your Brother dealer. IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

  • Page 83: Troubleshooting

    You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message...

  • Page 84: Cannot Detect

    Cannot Detect quickly and the machine did not detect re-install it slowly until it clicks. If you are using non Brother Original Replace the cartridge with a Brother ink the machine may not detect the ink Original ink cartridge. If the error cartridge.
  • Page 85 Troubleshooting Error Message Cause Action The disc jammed while printing. Make sure there is enough space Disc Jam [Rear] behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine uu page 93.) The Disc Tray is not inserted into the...
  • Page 86 Error Message Cause Action The machine failed to detect the Do one of the following: Failed to detect original (disc or photo) when scanning. the original  Remove any dirt from the scanner glass.  Before scanning, choose what type the document is (disc or paper).

  • Page 87: Ink Absorber Full

    The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.

  • Page 88: No Ink Cartridge

    Error Message Cause Action The memory card is either corrupted, Put the card firmly into the slot again to Media Error incorrectly formatted, or there is a make sure it is in the correct position. problem with the memory card. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is...

  • Page 89: Not Registered

    Troubleshooting Error Message Cause Action The Photo Paper Tray is in the Photo Verify that the Photo Paper Tray is in No Paper Fed printing position. the Normal printing position. (See step d and the Important note in Loading photo paper uu page 17.) The machine is out of paper or paper Do one of the following: is not correctly loaded in the paper...

  • Page 90: Out Of Memory

    Error Message Cause Action The machine's memory is full. If a copy operation is in process Out of Memory Press Stop/Exit and wait until the other operations that are in progress finish, and then try again. The memory card or USB Flash Press Stop/Exit.

  • Page 91: Wrong Paper Size

    Please Disconnect connected to the USB direct interface. then on again. USB Device. For more information, visit us at http://solutions.brother.com/. A colour ink cartridge has been Check which ink cartridges are not Wrong Ink Color installed in the Black ink cartridge matched by colour to their ink position.

  • Page 92: Error Animations Display

    Error animations display Do one of the following:  If the LCD shows No Data, there Error animations display step-by-step are no faxes left in the machine's instructions when paper gets jammed. You memory. can read the steps at your own pace by Press Stop/Exit.

  • Page 93: Document Jam

    Troubleshooting Document jam Transferring the Fax Journal report to another fax machine Documents can jam in the ADF unit if they are If you have not set up your Station ID, you not inserted or fed correctly, or if they are too cannot enter fax transfer mode.

  • Page 94: Printer Jam Or Paper Jam

    Printer jam or paper jam Document is jammed inside the ADF unit Take out the jammed paper depending on Take out any paper from the ADF that is where it is jammed in the machine. not jammed. Paper is jammed at the front of the Lift the document cover.
  • Page 95 Troubleshooting Paper is jammed at the back of the Pull out the jammed paper (1). machine If the LCD shows Paper Jam [Rear], follow these steps: Unplug the machine from the electrical socket. IMPORTANT Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose...
  • Page 96 Paper is jammed at the front and back Pull the jammed paper out of the machine. of the machine If the LCD shows Paper Jam [Front,Rear], follow these steps: Unplug the machine from the electrical socket. IMPORTANT Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose...
  • Page 97 Troubleshooting Lift the Jam Clear flap, and remove the Close the Jam Clear Cover. jammed paper. Make sure the cover is closed correctly. Using both hands, use the plastic tabs on both sides of the machine to lift the scanner cover (1) to the open position. Open the Jam Clear Cover (1) at the back of the machine.
  • Page 98 While holding the paper tray in place, IMPORTANT pull out the paper support until it clicks, and then unfold the paper support flap. • If the paper is jammed under the print Make sure you pull out the paper head, unplug the machine from the power support until it clicks.
  • Page 99 Troubleshooting Open the Disc Guide. IMPORTANT • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. • If the print head is in the right corner as shown in the illustration, you cannot move it.

  • Page 100: Disc Jam

    Disc Jam Close the Disc Guide. Take out the Disc Tray depending on where the disc is jammed in the machine. Disc Tray is jammed at the front of the machine If the LCD shows Disc Jam [Front], follow these steps: Unplug the machine from the electrical socket.
  • Page 101 Troubleshooting Disc Tray is jammed at the back of the Gently push the Disc Tray toward the back of the machine. machine If the LCD shows Disc Jam [Rear], follow these steps: Unplug the machine from the electrical socket. Make sure there is enough space behind the machine for removing the Disc Tray.
  • Page 102 Using both hands, grasp the plastic tabs on both sides of the machine and gently close the scanner cover. Close the Disc Guide. Re-connect the power cord.

  • Page 103: Troubleshooting

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 104 Clean the print head. (See Cleaning the print head uu page 73.) or graphics. Make sure you are using Brother Original Innobella™ ink. Try using the recommended types of paper. (See Acceptable paper and other print media uu page 22.) The machine prints blank pages.
  • Page 105 Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 106: Printing Received Faxes

    Printing Received Faxes Difficulty Suggestions Condensed print and white streaks You probably had a bad connection, with static or interference on the telephone across the page or the top and line. Ask the other party to send the fax again. bottom of sentences are cut off.

  • Page 107: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 108: Copying Difficulties

    Suggestions TWAIN or WIA errors appear when (Not available in Hong Kong and Taiwan) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in ® starting to scan. (Windows your scanning application. For example, in PaperPort™12SE with OCR, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.

  • Page 109: Photocapture Center™ Difficulties

    It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: In Name: Enter any description, for example Brother NetScan. In Port number: Enter 54925. In Protocol: UDP is selected.

  • Page 110: Touchscreen Difficulties

    It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.

  • Page 111: Dial Tone Detection

    Press Detection or No Detection. system that uses an internet connection, rather than a traditional phone line. Press Stop/Exit. • Brother does not recommend the use of a VoIP line. VoIP limitations in general can Telephone line cause some functions of the fax machine interference / VoIP not to work correctly.

  • Page 112: Machine Information

    3 All Settings You can restore all settings to their factory defaults. Checking the serial number Brother strongly recommends performing this procedure before handing over or You can see the machine’s serial number on disposing of the machine. the LCD.

  • Page 113: Menu And Features

    Menu and features On-screen programming Your machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your...

  • Page 114: Menu Table

    2 Mins* 5 Mins — Sets the type of paper in Paper Type Plain Paper* the paper tray. Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency — Sets the size of paper in Paper Size the paper tray. (Legal is only available for some countries.)
  • Page 115 Menu and features Level1 Level2 Level3 Options Descriptions Page — Manually changes for General Setup Daylight Save Daylight Savings Time. (Continued) You can adjust the LCD Settings Backlight Light* brightness of the LCD backlight. Dark You can set how long the Dim Timer LCD backlight stays on for 10 Secs...
  • Page 116 Level1 Level2 Level3 Options Descriptions Page Allows you to answer all Setup Receive Remote Codes calls at an extension or (Continued) (Continued) (l51, #51) external telephone and (l91, #91 for New use codes to turn the Zealand) machine on or off. You can personalize these codes.
  • Page 117 Menu and features Level1 Level2 Level3 Options Descriptions Page — Prohibits most functions Miscellaneous Mem Security except receiving faxes (Continued) into memory. Use with phone company Distinctive distinctive ringing service (Not available in Off* allows you to have a voice New Zealand and number and fax number Taiwan)

  • Page 118: Network Menu

    Network menu Level1 Level2 Level3 Level4 Options Descriptions Page Choose the Network Wired LAN TCP/IP BOOT Method Auto* BOOT method Static that best suits your needs. RARP BOOTP DHCP [000-255]. Enter the IP IP Address address. [000-255]. [000-255]. [000-255] [000-255]. Enter the Subnet Subnet Mask mask.
  • Page 119 Menu and features Level1 Level2 Level3 Level4 Options Descriptions Page — Chooses the Network Wired LAN Ethernet Auto* Ethernet link (Continued) (Continued) 100B-FD mode. 100B-HD 10B-FD 10B-HD — — You can see your MAC Address machine’s MAC address. Chooses the WLAN TCP/IP BOOT Method...
  • Page 120 Level1 Level2 Level3 Level4 Options Descriptions Page Automatically Network WLAN TCP/IP APIPA allocates the IP (Continued) (Continued) (Continued) address from the link-local address range. — — You can manually Setup Wizard configure your print server for a wireless network. — —...
  • Page 121 Menu and features Menu (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports XMIT Verify reports. — Quick Dial Alphabetical Order Numerical Order — — Fax Journal — — User Settings — — Network Config —...
  • Page 122 Level1 Level2 Level3 Options Descriptions Page — Resets the print server Initial Setup Reset Network back to its factory default (Continued) settings, such as the password and IP address information. — Deletes all stored Speed Dial&Fax Speed Dial numbers and faxes, restores the Station ID, Quick Dial List, Transmission Verification...
  • Page 123 Menu and features FAX ( Level1 Level2 Level3 Options Descriptions Page — You can choose a number Call History Outgoing Call Send a fax from the Outgoing Call More Add to Speed history and then send a Dial fax to it, add it to Delete Speed Dial, or delete it.
  • Page 124 Level1 Level2 Level3 Options Descriptions Page — You can send the same Advanced Broadcasting Add Number fax message to more than Settings — Speed Dial one fax number. — You can preview a fax Preview message before send it. Off* —...
  • Page 125 Menu and features SCAN ( Level1 Option1 Option2 Option3 Descriptions Page — — — You can scan a to File monochrome or a colour document into your computer. to Media (when — You can choose the scan Quality Color 100 dpi a memory card or resolution and file format Color 200 dpi*...
  • Page 126 OCR document converted to an (Available after editable text file. Presto! PageManager is downloaded for Macintosh users. See Accessing Brother Support (Macintosh) uu page 5.) — — — You can scan a colour to Image picture into your graphics application.
  • Page 127 Best — — Choose the paper type Paper Type Plain Paper* that matches the paper in Inkjet Paper the tray. Brother BP71 Brother BP61 Other Glossy Transparency — — Choose the paper size Paper Size that matches the paper in the tray.
  • Page 128 Level1 Level2 Level3 Options Descriptions Page — — You can choose to stack Stack/Sort Stack* or sort multiple copies. Sort — — You can make N in 1, 2 in Page Layout Off(1in1)* 1 ID, or Poster copies. 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L)
  • Page 129 Menu and features Watermark Copy Settings Option1 Option2 Option3 Option4 Descriptions Page — Uses a template to place Edit Template Text CONFIDENTIAL* text into your document DRAFT as a Watermark. COPY Position Pattern Size Small Medium* Large Angle -90 -45* 0...
  • Page 130 Option1 Option2 Option3 Option4 Descriptions Page You can place a logo or Use Image Scan Transparency text into your document (Set watermark as a Watermark by document and scanning a paper press Start.) document. Places a logo or text into Media Position your document as a...
  • Page 131 Menu and features PHOTO ( Level1 Level2 Level3 Options Descriptions Page See the print You can print all photos in View Photo(s) settings in the your memory card or USB (Print All Photos) following table. Flash memory drive. (Auto Correct) The machine starts a Slide Show of your photos.

  • Page 132: Print Settings

    (Not available for Photo* DPOF printing.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy* (When A4 or — Choose the paper and Paper Size 10x15cm* Letter is chosen) print size.
  • Page 133 Menu and features Option1 Option2 Option3 Option4 Descriptions Page — — Adjusts the contrast. Contrast (Not available when Enhance is chosen.) Adjusts the hue of the Color Enhance White Balance white areas. (Not available Off* when Enhance is chosen.) Enhances the detail of the Sharpness image.
  • Page 134 Option4 Descriptions Page — — Choose the paper type. Paper Type Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy — — Choose the paper size. Paper Size Letter Advanced User’s Guide The factory settings are shown in Bold with an asterisk.

  • Page 135: Speed Dial

    Menu and features Speed Dial ( Level1 Level2 Level3 Options Descriptions Page — — You can dial by pressing Speed Dial Send a fax only a few keys (and Start). — Stores Speed Dial More Set Speed Dial numbers, so you can dial by pressing only a few buttons on the Touchscreen (and Start).
  • Page 136 Ink ( Level1 Level2 Level3 Options Descriptions Page — Lets you check the print Test Print Print Quality quality or alignment. Alignment — Lets you clean the print Cleaning Black head. Color — — Lets you check the Ink Volume available ink volume.

  • Page 137: Entering Text

    Menu and features Entering Text When you are setting certain menu selections, you may need to enter text into the machine. Press to cycle between letters, numbers and special characters. Up to four letters are assigned to each letter button on the LCD. By pressing the correct button repeatedly, you can access the character you want.

  • Page 138: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Inkjet Piezo with 210  1 nozzle Print Head Mono: Piezo with 210  3 nozzles Colour: Memory Capacity...
  • Page 139 Specifications Dimension 180 mm 405 mm 378 mm 374 mm 519 mm Weight 9.3 kg Noise Operating: 50 dB or less 10 to 35 C Temperature Operating: 20 to 33 C Best Print Quality: Humidity Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) ADF (automatic document...

  • Page 140: Print Media

    Print media Paper Input Paper Tray  Paper type: Plain paper, inkjet paper (coated paper), glossy paper and transparency  Paper size A4, Legal , Executive, Letter, A5, A6, Envelopes (commercial No.10, DL, C5, Monarch), Photo 10  15 cm, Photo 2L 13  18 cm, Index Card 127 ...

  • Page 141: Fax

    Specifications Compatibility ITU-T Super Group 3 Modem Speed Automatic Fallback 33,600 bps Scanning Width ADF: 208 mm (A4) Scanner Glass: 204 mm (A4) Printing Width 210 mm Greyscale Levels: 64 (B&W) / 256 (Colour) Resolution Standard 203  98 dpi (Mono) 203 ...

  • Page 142: Copy

    Copy Colour/Monochrome Yes/Yes Copy Width Max. 210 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  1200 dpi Resolution Duplex (2-sided)  Paper type: Plain paper  Paper size: A4, Letter, A5...

  • Page 143: Photocapture Center

    Specifications PhotoCapture Center™ Memory Stick™ (16 MB - 128 MB) Compatible Media Memory Stick PRO™ (256 MB - 32 GB) Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB)

  • Page 144: Pictbridge

    PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...

  • Page 145: Scanner

    XP in this User’s Guide includes Windows XP Home Edition, Windows XP Professional, and Windows XP Professional x64 Edition. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows...

  • Page 146: Printer

     Paper size: A4, Letter, A5, A6, Executive Print Speed When the Borderless feature is set to On. See Paper type and size for each operation uu page 24. When printing on A4 size paper. For detailed specifications visit http://www.brother.com/.

  • Page 147: Interfaces

    Specifications Interfaces A USB 2.0 interface cable that is no longer than 2 m. Ethernet UTP cable category 5 or greater. LAN cable Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 148: Computer Requirements

    Wireless Processor 802.11b/g/n Disk Conditions: For WIA, 1200  1200 resolution. Brother Scanner For the latest driver updates, visit us at Utility enables to enhance up to 19200  19200 dpi. http://solutions.brother.com/. Third party USB ports are not supported. All trademarks, brand and product names are the PC Fax supports black and white only.

  • Page 149: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 150: Network (Lan)

    SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), Security WPA2-PSK (AES) Setup Support Utility AOSS™ See the Computer Requirements chart on page 140. If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/.

  • Page 151: Index

    ..........33 Outgoing Call ........52 Fax Detect .........37 Speed Dial ..........51 Disc tray ..........66 Distinctive Ring turning off ........41 Brother turning on ........41 CreativeCenter ........4 Document loading ..........26 Caller ID Caller ID history ........52 Envelopes ........15...
  • Page 152 Fax codes Jacks changing ..........50 Remote Activation Code ....37 External telephone ......48 Remote Deactivation Code ....49 Jams using .............49 document ..........85 Fax Detect ..........37 paper ............ 86 Fax, from PC See Software User's Guide. Fax, stand-alone LCD (Liquid Crystal Display) ....105 receiving ..........33 difficulties ...........98 Brightness ..........
  • Page 153 Paper ..........22 Quick Dial capacity ..........25 Group dial loading ........... 12 changing ..........54 loading envelopes and postcard ...15 Speed Dial loading photo paper ......17 changing ..........54 printable area ........20 using ..........51 size ............21 size of document ........26 type ..........
  • Page 154 ® TAD (telephone answering device), Windows external ..........33 See Software User's Guide. connecting ..........47 Wireless Network receive mode ........33 See Quick Setup Guide and Network recording OGM ........48 User's Guide. Telephone line connections ...........47 difficulties ..........98 interference / VoIP ......103 multi-line (PABX) ........48 Text, entering .........129 Transferring your faxes or...

  • Page 155: For Australia Only

    Service & Support > Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC)
  • Page 156 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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