Printer Errors; Table 2-4 Errors And Error Descriptions - FutureLogic PSA-66-ST2 Technician Manual

Sensor
Drawer Open The Drawer Open sensor is located in the paper well. It detects when the printer
is open.
Platen Engaged The Platen Engaged sensor is located in the print head. It detects when the printer
platen is in use.
Printer Open The Printer Open sensor is located in the front of the unit. It detects when the printer
clamshell is open.

Printer Errors

Although there are a variety of error conditions that can occur, most printer errors are a result
of the printer running out of paper or the operator opening the lid. Table 2-4 lists possible
errors and the remedy for each condition.
Error
Paper Out Results when the printer does not detect
paper present.
Head Up or Results from raising the head release lever or
Open opening the lid.
Temperature Results when the printer is operating outside of its
allowable temperature range.
If the printer is operating in an environment where
the ambient temperature is roughly room
temperature, this error would most likely be the
result of a hardware problem.
Voltage Results if the printer detects a power supply
voltage (+24VDC to +25VDC) outside range.
This error could be the result of a poor cable
connection.
Print Head Results when the printer senses an internal error
due to connectivity or interfacing problem with the
thermal print head. This can be a result of a cable
problem between the main controller board and
the printer engine.
Missing Black Results if the paper type selected is indexed paper
Index Mark and while feeding paper or printing a black mark
is not seen within approximately 10" of the paper.
This error alerts the user to the presence of the
wrong kind of paper in the printer or that the
paper was inserted in the wrong direction (so the
black mark index is rotated 180 degrees).
Paper Jam Results when the printer detects an error in
the paper path for presenting the ticket to
the customer.
© 2002 – 2007 FutureLogic, Incorporated. All Rights Reserved.
Table 2-4 Errors and Error Descriptions
Error Description
Operators and Technicians Manual
Description
Load a new paper stack.
Lower the blue lever on the side
of the unit.
The printer will automatically
resume operation after the
detected head temperature falls
within range.
The printer will automatically
resume operation after the
power supply is detected within
range.
The printer will remain in this
error state until the power is
cycled or the unit is reset.
If the problem persists, the
printer will require service.
Raise the head release lever
(presumably to change
the paper).
Open the printer head and
inspect for a jammed ticket.
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Remedy
MNL-000003 REV.N