Tunstall Go Manual

Overview
Tunstall GO is a wearable device with 3G cellular and GPS technology.
When activated it sends an alert along with your GPS location data to the
24/7 monitoring team. You will be able to talk with the operator over the
speakerphone, and they will organise assistance if required.
Stainless steel
Hypoallergenic chain
Split ring
Speaker
Microphone
• Requesting Help: press and hold both buttons.
• System Check: press and hold one button.
• Cancel: press and hold one button within 10
seconds of requesting help.
Wearing Tunstall GO with a pacemaker:
If you have a pacemaker you cannot wear Tunstall GO as a pendant. Instead, attach
Tunstall GO to the supplied split ring, which can be attached to a belt clip or keys.
Tunstall GO must be kept at a minimum distance of 25cm from your pacemaker at
all times.
Charging and Battery Notifications
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the 'walking
person' symbol faces upwards; the charger and Tunstall GO will illuminate blue
to indicate that charging has started.
3. Charging duration is approximately three to five hours from low battery.
4. When Tunstall GO is charged its light ring will illuminate green.
5. To use your device at any time, simply remove it from the wireless charger
Please Note: You will need to perform a system check at the location of your
charger to ensure Tunstall GO has coverage for any automatic updates.
Low battery:
• When your battery is low, Tunstall GO will periodically play the following voice
message: "Low battery, please place me on the charger today." Tunstall GO will
flash orange.
• When your battery is critically low, Tunstall GO will periodically play the following
voice message: "Critically low battery, please place me on the charger immediately.
An alert may fail." and will flash red.
Requesting Help
To send an alert for help, any time
Light ring
of the day or night, press and hold
illuminates
both buttons on your Tunstall GO.
around
This will start the short pre-alarm
Tunstall GO
period.
While you are speaking with an
operator, Tunstall GO will work
in the background to obtain your
current location and send it to
Tunstall.
Tunstall GO will need a charge approximately every month, however, it will
inform you when it needs to be placed on the charger. Tunstall GO will also need
to be charged if you have recently sent an alert for help, as this event uses more
battery power.
Please Note:
• If you have a pacemaker, keep the wireless charger and Tunstall GO at least
25cm away from your pacemaker during charging.
• Place the charger on a flat surface and please make sure all parts of the
charger are properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger including the stainless
steel chain.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging
temperature between 10°C to 35°C.
• During charging, Tunstall GO can become warm to the touch.
The light-ring around Tunstall GO
will flash red to let you know an
alert is being sent to monitoring.
A voice message will play, "Help
alert in progress."
1 2
Once you have been located, the
operator will send assistance, or
organise emergency services if
required, to your location.
6
5
Once the alarm has been received, a A Tunstall operator will answer;
voice message will play and repeat: Tunstall GO will ring and
"The alert has been received by
automatically answer. Tunstall GO
monitoring; you will soon be has a hands-free speakerphone
contacted by an operator." system; speak clearly and slowly to
3
the operator.
Cancelling
To cancel an alert, press and hold
When an operator ends the call
one button on Tunstall GO during
Tunstall GO will flash green to
the pre-alarm period. Tunstall GO
indicate that the Tunstall operator
will say "cancelled." If the alert has
can still call back and your location
7 already been sent, simply speak to
continues to be sent. Tunstall GO
the operator and let them know
automatically stops reporting
you do not require assistance.
your location after 30 minutes.
Plug pack Charging cord
4
an alert
Charger