Brother MFC-9700 Owner's Manual page 6

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as
"this Product").
What is covered: Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product.
The "Warranty Period" is 1 year from the
date you purchased this product. The
"Warranty Period" for consumable items,
such as Print Heads, Toner, Drums, Ink
Cartridges, Print
Ribbons, Therma PLUS Paper and
Thermal Paper, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
What is NOT covered: This warranty is
VOID — that is, this Product has no
warranty — if: (1) you did not purchase
this Product from an authorized Brother
reseller within the United States, (2) this
Product has been serviced, modified or
tampered with by anyone other than an
Authorized Service Representative of
Brother, (3) the serial number has been
modified, defaced or removed from this
Product, (4) this Product has been
abused or damaged,
recommended monthly volume has been
exceeded, (5) non Brother®-brand or non
Brother approved parts, supplies, power
supplies or other accessories have been
used with this Product, or (6) this Product
has been transported without the proper
preparation and packaging.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a
defect in materials or workmanship in this
Product, you can report it to a Brother
Authorized Service Center. During the
Warranty Period,
representative with a copy of your dated
bill of sale showing that this Product was
purchased within the United States.
For the name of your Brother Authorized
Service Center, call 1-800-521-2846.
After contacting the Brother Authorized
Service Center, you may be required to
deliver or send the Product properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of
your bill of sale.
iv M F C L I M I T E D W A R R A N T Y ( U S A )
(For USA Only)
Cartridges, Refill
or, the
supply Brother's
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to
determine whether a defect exists, and if
it does exist, Brother (or its Authorized
Service Center) will repair or (at Brother's
option) replace the Product with a product
that performs the same functions and
performs as well as the original Product.
Brother reserves the right to supply
refurbished or
replacement parts provided that the
replacement parts
manufacturer's specifications for new
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother
will exchange of your non working
Product with a
remanufactured product that conforms to
the manufacturer's specifications for new
products. The
remanufactured Product you receive will
be covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30)
days. You will keep the replacement
Product that is sent to you and must return
(or be billed up to the cost of a new
product) your original
product, which shall become the property
of Brother. You must call Brother
Customer Service
representative cannot
product's malfunction over the telephone
and you elect the exchange service, you
must provide information pertaining to this
Product and you must also provide a valid
major credit card number.
card will be charged up to the cost of a
new Product if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the malfunctions of
your original Product are not covered by
the limited warranty; (iii) the proper
packaging instructions are not followed
and has caused damage to the product; or
(iv) the warranty period on your
Product has expired or has not been
sufficiently validated with a copy of the proof
of purchase (bill of sale).
remanufactured
conform to the
refurbished or
refurbished or
non working
and if the
correct the
Your credit
original