Handling Incoming Calls - Brother MFC-9700 Owner's Manual

DIFFICULTY
Transmission Verification
Report says "Result:NG"
Vertical Black Lines When
Sending
Transferring a Fax Call to the
MFC
I have difficulty with custom
features on a single line
Vertical streaks appear in
copies.
The MFC does not print.
The MFC prints
unexpectedely or it prints
garbage.
21 - 7
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
SUGGESTIONS
There is probably temporary noise or static on the line. Try
sending the fax again. If the problem continues, call the
Telephone Company to check your phone line.
If the copy you made shows the same problem, your scanner
Cleaning the Scanner,
is dirty. (See

Handling Incoming Calls

If you answered at an extension phone, press your Fax
Receive Code (default setting is
answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID,
RingMaster, Voice Mail, an answering machine, an alarm
system or other custom feature on a single phone line with
your MFC, it may create a problem sending or receiving fax
data.
For Example: Your Brother machine handles the Caller ID
subscriber services. However, if you subscribe to Call
Waiting or some other custom service and its signal comes
through the line while your machine is sending or receiving a
fax, the signal can temporarily interrupt or disrupt the fax
data. Brother's ECM feature should help overcome this
problem. This condition is related to the telephone system
industry and is common to all devices that send and receive
information on a single, shared line with custom features. If
avoiding a slight interruption is crucial to your business, a
separate line with no custom features is recommended.
Copy Quality Difficulties
Sometimes you may see vertical streaks on your copies. Either
the scanner or the primary corona wire for printing is dirty.
Clean them both. (See pages 21-16 and 21-18.)
General Printing Difficulties
Check the following:
• The MFC is plugged in. (See page 2-8.)
• The toner cartridge and drum unit are installed properly.
(See page 2-4.)
• The interface cable is securely connected between the MFC
and computer. (See Quick Setup Guide.)
• Check to see if LCD is showing an error message. (See page
21-1 to 21-3.)
Reset the MFC or unplug the electrical cord and plug it back
in. Check the primary settings in your application software to
make sure it is set up to work with your MFC.
page 21-16.)
51). When your MFC