Handling Incoming Calls - Brother MFC-J615W Basic User's Manual

Handling Incoming Calls

Difficulty
The machine "Hears" a voice as a
CNG Tone.
Sending a fax call to the machine.
Custom features on a single line.
Copying Difficulties
Difficulty
Cannot make a copy.
Poor copy results when using the
ADF.
Vertical black lines or streaks
appear in copies.
Fit to Page does not work correctly. Make sure your source document is not skewed.
Scanning Difficulties
Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Poor scanning results when using
the ADF.
Suggestions
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 30.)
If you answered on an extension telephone, press your Remote Activation Code
(the factory setting is l 5 1). If you answered on an external telephone, press Start
to receive the fax. When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom
feature on a single telephone line with your machine, it may create a problem
sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Suggestions
Make sure that the COPY
Try using the scanner glass. (See Using the scanner glass on page 22.)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 55.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in PaperPort™11SE with OCR, click File,
®
)
Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source, TWAIN and choose the Brother
TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software
User's Guide.
Try using the scanner glass. (See Using the scanner glass on page 22.)
Troubleshooting
key is illuminated.
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