VTech CTM-S2116 User Manual page 24

Question
The telephone does not ring when there is an
incoming call.
Suggestions
• Make sure the ringer volume is turned up
on the cordless handset.
• Make sure the Cat-5 network cable is
plugged into the
base station and the network wall jack
with Power over Ethernet (PoE).
• The cordless handset may be too far from
the base station. Move it closer to the
base station.
• Check your SIP server or telephone
administrative settings. Refer to the SIP
Phone Configuration Guide for details.
• If other SIP telephones in your hotel are
having the same problem, the problem is
in the wiring or network server. Contact
your telephone service provider (charges
may apply).
• Other electronic products such as HAM
radios and other DECT phones can cause
interference with your cordless phone.
Try installing your phone as far away as
possible from these types of electronic
devices.
• The Cat-5 network cable may be
defective. Install a new Cat-5 network
cable.
• Remove the battery and then install it
again. Then place the cordless handset in
the handset charger. Wait for the handset
to synchronize with the base station. Allow
up to one minute for this to take place.
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