Appendix; Troubleshooting - VTech CTM-S2116 User Manual

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service,
visit our website at www.vtechhotelphones.com or call 1-888-907-2007.
For cordless telephone
Question
The telephone does not work at all.
Suggestions
• Make sure the Cat-5 network cable is
plugged into the
base station and the network wall jack
with Power over Ethernet (PoE).
• Make sure the battery is installed and
charged correctly (page 16). For
optimum daily performance, return the
cordless handset
after use.
• Unplug the Cat-5 network cable from the
network wall jack. Wait for approximately
15 seconds, then plug it back in.
• Charge the battery in the cordless
handset for up to 11 hours.
• If the battery is completely depleted,
charge the battery for at least 30 minutes
before use.
• Remove the battery and then install it
again. If that still does not work, it may
be necessary to purchase a new battery.
• Disconnect the base station from the
network wall jack and connect a different
working SIP telephone. If the other SIP
telephone does not work, the problem is
probably in the wiring or network server.
Check your SIP server settings. Refer to
the SIP Phone Configuration Guide for
details.
EN - 21
NET port of the
to the handset charger