VTech SIP Contemporary Series User Manual
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VTech SIP Contemporary Series User Manual

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SIP Contemporary Series
CTM-S2411-X
SIP Contemporary Cordless 1-line Hotel Phone
CTM-C4401-X
SIP Contemporary Cordless 1-line Accessory Handset
C4011-X-USB
Cordless charging stand
User's Guide

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Summary of Contents for VTech SIP Contemporary Series

  • Page 1 SIP Contemporary Series CTM-S2411-X SIP Contemporary Cordless 1-line Hotel Phone CTM-C4401-X SIP Contemporary Cordless 1-line Accessory Handset C4011-X-USB Cordless charging stand User‘s Guide...

  • Page 2: Important Safety Instructions

    Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
  • Page 3 15. Avoid using a telephone (other than cordless) 22. Listed PoE (The product is considered not during an electrical storm. There is a remote likely to require connection to an Ethernet risk of electric shock from lightning. network with outside plant routing). 16.

  • Page 4: Table Of Contents

    SIP Contemporary Cordless 1-line - CTM-S2411-X ..........17 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X ..17 Appendix ........20 Troubleshooting ........20 VTech Hospitality Limited Warranty Program ............. 27 Maintenance ..........29 Disclaimer and Limitation of Liability ..29 EN - 4...

  • Page 5: Parts Check List

    Parts check list Items contained in the respective cordless telephone package: Parts included Model Model name Network Handset number Cordless Base Stand | cable | charging Telephone base with handset and Wall Mount Telephone stand | faceplate and overlay Handset Bracket Base Power Power...
  • Page 6 Parts check list (continued) Items contained in the respective cordless telephone package: Parts included Model Model name Network Handset number Cordless Base Stand | cable | charging Telephone base with handset and Wall Mount Telephone stand | faceplate and overlay Handset Bracket Base Power...

  • Page 7: Telephone Layout

    Telephone layout SIP Contemporary Cordless 1-line - CTM-S2411-X SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X Telephone Base 13 12 17 16 Wall mount clip Numeric dial keys Find Handset button Speed dial keys CHARGE LED Speed Dial key RJ-45 LAN port REDIAL key Message waiting LED FLASH key...

  • Page 8: Sip Contemporary Cordless 1-Line Accessory Handset - Ctm-C4401-X

    Telephone layout SIP Contemporary Cordless 1-line - CTM-S2411-X SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X Handset Message waiting LED TALK/FLASH key Low battery LED OFF/Cancel key Handset earpiece Numeric dial keys Microphone SPEAKER key Speakerphone Speed dial keys VOLUME +/- keys EMERGENCY key HOLD key MUTE key...

  • Page 9: Cordless Charging Stand - C4011-X-Usb

    Cordless charging stand - C4011-X- Installation USB-X SIP Contemporary Cordless 1-line CTM-S2411-X SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X Installation option - install base stand for desktop To mount the telephone base on the base stand 1. Turn the telephone base over with the bottom side facing up.
  • Page 10 Telephone base installation MUTE / illuminate for 500ms when initialization and system The telephone comes ready for desktop use. registration are successful. 1. Install the telephone base as shown below. If the system registration fails, the • Plug the Cat-5 network cable into the RJ- key blinks twice every second.
  • Page 11 4. Mount the telephone base on the wall by Installation option - converting aligning the eyelets with the mounting studs from desktop to wall mount position of the wall plate. Then slide the telephone base down on both mounting studs until it To mount the telephone base on the wall locks into place.

  • Page 12: Cordless Charging Stand - C4011-X-Usb

    Installation Installation Cordless charging stand - C4011-X-USB SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X install charging stand for desktop Handset battery installation The charging stand is designed for desktop use. To install the handset battery, follow the steps Install the charging stand as shown below. below.
  • Page 13 Replace a handset battery 4. Unplug the battery connector from the socket and then remove the battery from the 1. Use a 5 mm standard screwdriver to open handset battery compartment. the screw cover and remove the screw. 5. Follow Step 2 to Step 4 in Handset battery 2.
  • Page 14 Register a handset to another Handset registration telephone base Place the cordless handset on the telephone base cradle. Handset registration happens Any contemporary cordless 1-line handset can automatically the first time a cordless handset is register to any contemporary cordless 1-line placed on the telephone base.

  • Page 15: Set Up

    Set up SIP Contemporary Cordless 1-line - CTM-S2411-X SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4401-X Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- Handset 1, 2, 3, 4*, 5, 6 User and administrator Speakerphone volume - Handset 1, 2, 3, 4*, 5, 6 User and administrator Speakerphone volume - telephone...

  • Page 16: Voice Menu

    Voice Menu The Voice menu enables you to use the handset to query and change phone settings. To access the Voice Menu: Û Û Û Û. 1. When the phone is idle, press this key sequence on the handset: TALK A digitized voice on the handset will announce Voice Menu options.

  • Page 17: Operation

    Operation Answer a call using the telephone base On the telephone base, press LINE key or SIP Contemporary Cordless 1-line-CTM- • The LINE key illuminates when in S2411-X use. The key illuminates when in SIP Contemporary Cordless 1-line speakerphone mode. Accessory Handset - CTM-C4401-X Place a call Using the cordless handset and the...
  • Page 18 • To switch a call from the telephone base Adjust the ringer volume of the telephone speakerphone to the cordless handset base which is not on the telephone base Ringer volume of the telephone base can be cradle, press TALK or on the cordless adjusted.
  • Page 19 • The TALK key on the cordless handset and the LINE key on the telephone base flash when the call is on hold. To take the call off hold: 1. Press TALK or on the handset, OR press LINE or on the telephone base or the call will end automatically after the preset call on hold duration.

  • Page 20: Appendix

    Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, call +44 (0)1706 694 070 or email ukca@trustdistribution.com. For cordless telephone Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
  • Page 21 Question Suggestions • Try all the above suggestions. • The Cat-5 network cable may be defective. Install a new Cat-5 network cable. • Make sure your network is providing Power over Ethernet (PoE). • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone.
  • Page 22 Question Suggestions • The Speed Dial key may not be properly The Speed Dial key does not work at all. programmed. Refer to the SIP Phone Configuration Guide for details. • Make sure your network is providing Power over Ethernet (PoE). •...
  • Page 23 Question Suggestions • Make sure the cordless handset is placed in the telephone base or charging stand correctly. The CHARGE LED should be on. • Remove the battery and then install it again. Charge it for up to 16 hours. •...
  • Page 24 Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • The cordless handset may be too far from the telephone base. Move it closer to the telephone base.
  • Page 25 Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.
  • Page 26 Question Suggestions • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP server settings. If calls are still not clear, I hear other calls when using the telephone. the problem is probably in the wiring or network server.

  • Page 27: Vtech Hospitality Limited Warranty Program

    If VTech’s authorised service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.
  • Page 28 9. Line cords or coil cords, plastic overlays, exceed the purchase price of the Product. In connectors, power adapters and batteries, if no event shall VTech be liable for any indirect, the Product is returned without them. VTech special, incidental, consequential, or similar...

  • Page 29: Maintenance

    Avoid rough treatment for any loss or claims by third parties that may Place the handset down gently. Save the original arise through the use of this product. VTech packing materials to protect your telephone if Telecommunications Limited and its suppliers you ever need to ship it.

  • Page 30: Disposal Of Batteries And Product

    Disposal of batteries and product Product disposal instructions for business users ‚) ( These symbols on the products, If you wish to discard electrical and electronic packaging, and/or accompanying documents equipment, please contact your dealer or mean that used electrical and electronic supplier for further information.

  • Page 31: Technical Specifications

    Technical specifications SIP Contemporary Cordless 1-line - CTM-S2411-X Frequency control Crystal controlled PLL synthesizer Transmit frequency 1921.536-1928.448 MHz Channels Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirement T2.4V Ni-MH battery Message waiting signal...
  • Page 32 Index Mute 18 Answer a call 17 Place a call 17 Battery 3, 12, 13, 14, 20, 21, 23, 24, 26, 28, 29 Receive a call 17 Battery charging 14, 20, 22 Registration, Handset 14 Ringer tone 15 Ringer volume 18 Call waiting 18 Speakerphone 15, 18 End a call 17...
  • Page 33 Specifications are subject to change without notice. Copyright © 2022 VTech Telecommunications Limited All rights reserved. 01/22. CTM-S2411-X_CTM-C4401-X_C4011-X-USB_UG_V1_CEC_EU_UK_2022.01.04...

This manual is also suitable for:

Ctm-s2411-xCtm-c4401-xC4011-x-usb

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