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Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech product, VTech
Communications, Inc. ("VTech"), warrants to the holder of a
valid proof of purchase ("Consumer" or "you") that the Product
and all accessories provided by VTech in sales package
("Product") are free from material defects in material and
workmanship, pursuant to the following terms and conditions,
when installed and used normally and in accordance with
operating instructions. This limited warranty extends only to
the Consumer for Products purchased and used in the United
States of America and Canada.
What will VTech Communications do if the Product is not free
from material defects in materials and workmanship during
the limited warranty period ("Materially Defective Product")?
During the limited warranty period, VTech's authorized service
representative will replace at VTech's option, without charge,
a Materially Defective Product. If we choose to replace the
Product, we may replace it with a new or refurbished Product
of the same or similar design. VTech will return replacement
products to you in working condition. VTech will retain
defective parts, modules, or equipment. Replacement of
the Product, at VTech's option, is your exclusive remedy. You
should expect the replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the product extends for
ONE (1) YEAR from date of purchase (90 days on products
purchased as Refurbished*). This limited warranty also applies
to replacement Products for a period of either (a) 90 days from
the date the replacement Product is shipped to you or (b)
the time remaining on the original one-year limited warranty
(90-day limited warranty on products that are purchased as
Refurbished*). Whichever is longer.
*Refurbished products purchased from our online store carry a
90-day replacement warranty.
What is not covered by this limited warranty?
This limited warranty does not cover:
1.
Product that has been subjected to misuse, accident,
shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2.
Product that has been damaged due to repair, alteration or
modification by anyone other than an authorized service
representative of VTech; or
3.
Product to the extent that the problem experienced is
caused by signal conditions, network reliability, or cable or
antenna systems; or
4. Product to the extent that the problem is caused by use
with non-VTech electrical accessories; or
5.
Product whose warranty/quality stickers, product serial
number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair
from outside the United States, or used for commercial
or institutional purposes (including but not limited to
Products used for rental purposes); or
7.
Product returned without valid proof of purchase (see 2
below); or
8. Charges for installation or set up, adjustment of customer
controls, and installation or repair of systems outside the
unit.
How do you get warranty service?
To obtain warranty service in the United States of America,
please visit our website at www.vtechphones.com or call
1 (800) 595-9511 for instructions regarding where to return the
Product. In Canada, go to phones.vtechcanada.com or dial 1
(800) 267-7377.
NOTE: Before calling for service, please review the user's
manual - a check of the Product's controls and features may
save you a service call.
Except as provided by applicable law, you assume the risk
of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the
transport of Product(s) to the service location. VTech will
return replaced product under this limited warranty to you,
transportation, delivery or handling charges prepaid. VTech
assumes no risk for damage or loss of the Product in transit.
What must you return with the Product to get warranty
service?
1.
Return the entire original package and contents including
the Product to the VTech service location along with a
description of the malfunction or difficulty;
2.
Include "valid proof of purchase" (sales receipt) identifying
the Product purchased (Product model) and the date of
purchase or receipt; and
3.
Provide your name, complete and correct mailing address,
and telephone number.
Other limitations
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other written or
oral communications related to this Product. VTech provides
no other warranties for this Product. The warranty exclusively
describes all of VTech's responsibilities regarding the Product.
There are no other express warranties. No one is authorized to
make modifications to this warranty and you should not rely on
any such modification.
State Law Rights: This warranty gives you specific legal rights,
and you also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for
a particular purpose and merchantability (an unwritten warranty
that the Product is fit for ordinary use) are limited to one year
from date of purchase. Some states do not allow limitations on
how long an implied warranty lasts, so the above limitation may
not apply to you.
In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including,
but not limited to lost profits or revenue, inability to use the
product, or other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from the
use of this product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of
70
purchase.
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