Troubleshooting - Sage Dual Boiler BES920 Quick Manual

TROUBLESHOOTING

PROBLEM
Grinder does
not start after
pressing START /
PAUSE / CANCEL
button
Motor starts but
no ground coffee
coming from
grind outlet
Motor starts but
operates with a
loud 'racket' noise
Unable to lock
bean hopper into
position
Not enough/
too much
coffee grind
Portafilter overfills
Emergency stop?
12
POSSIBLE CAUSE
• Grinder not plugged in.
• Grinder has overheated.
• Bean hopper not attached
correctly. 'PLEASE LOCK
HOPPER' will be displayed
on LCD screen.
• Incorrect button pressed.
• No coffee beans in bean
hopper.
• Grinder/bean hopper
is blocked.
• Grinder is blocked with
foreign item or chute
is blocked.
• Moisture clogging grinder.
• Coffee beans obstructing bean
hopper locking device.
• Grind amount requires
adjustment.
WHAT TO DO
• Plug power cord into power outlet.
• Remove power plug from power outlet.
Leave for 20 minutes to cool down
before using again.
• Lock bean hopper into position.
• Press START / PAUSE / CANCEL
or PORTAFILTER SWITCH
to activate.
• Fill bean hopper with fresh
coffee beans.
• Remove bean hopper. Inspect bean
hopper and burrs for blockage.
Replace parts and try again.
• Remove bean hopper, inspect burrs
and remove any foreign body.
• Clean burrs and chute (refer to Care
& Cleaning on page page 11).
• Leave burrs to dry thoroughly before
re-assembling. You can use a hair dryer
to blow air into grinder inlet (lower burr)
to dry.
• Remove bean hopper. Clear coffee
beans from top of burrs. Re-lock hopper
into position & try again.
• Press SHOTS / CUPS button to change
grind amount.
• Use Grind Amount Dial to fine tune
the amount 'more' or 'less'.
• It is normal for the correct amount
of coffee to appear overfilled in
your portafilter. Untamped coffee
has approximately three times
the volume of tamped coffee.
• Press START / PAUSE / CANCEL
button to stop operation.
• Unplug power cord from power outlet.