Hyperimage Fault - Huawei OceanStor S2600 Manual

5 Troubleshooting of Common Faults
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5.17 HyperImage Fault

This section describes how to handle the HyperImage fault.
Symptom
On the HyperImage interface of the ISM, the status of the HyperImage is Fault.
Possible Causes
One of the following causes may arouse the HyperImage fault:
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Fault Diagnosis
You can determine the cause for the fault through the following procedure:
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1. Check whether the power cable of the disk enclosure is properly connected. Connect
the power cable again if the power cable of the disk enclosure is improperly connected.
2. Check whether the external power supply is normal. Contact the maintaining
personnel for help if the external power supply is abnormal.
3. After the power supply is recovered and the disk enclosure is powered on, the invalid
resource LUN is normal.
Cause 2: The expander cable of the disk enclosure where the resource LUN is located is
improperly connected.
1. Remove and insert the data transmission cable again or replace the data transmission
cable.
2. The link indicator of the corresponding expander port is on and the invalid resource
LUN is normal.
Cause 3: The RAID group that owns the resource LUN is invalid.
1. Contact technical support engineers. For how to contact technical support engineers,
see 3.4 Obtaining Technical
The disk enclosure where the HyperImage is located is powered off abnormally.
The RAID group where the HyperImage is located is invalid.
Cause 1: The disk enclosure where the HyperImage is located is powered off abnormally.
1. Check whether the power indicator on the disk enclosure where the HyperImage is
located is normal.
2. If the power indicator on the disk enclosure is off, you can determine that the disk
enclosure where the HyperImage is located is powered off abnormally.
Cause 2: The RAID group that owns the HyperImage is invalid.
1. Log in to the ISM to check whether the RAID group that owns the HyperImage is
normal.
2. If the status of the RAID group that owns the HyperImage is Fault, you can determine
that the RAID group where the source LUN is located is invalid.
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OceanStor S2600 Storage System
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Troubleshooting
Issue 03 (2010-01-28)