Failing To Log In To The Ism - Huawei OceanStor S2600 Manual

5 Troubleshooting of Common Faults
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Procedure
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5.13 Failing to Log In to the ISM

This section describes how to handle the fault that users fail to log in to the ISM.
Symptom
The ISM cannot start normally and the login dialog box of the ISM cannot be displayed.
Possible Causes
The version of the Java Runtime Environment (JRE) is not compatible with the ISM.
Fault Diagnosis
The version of the JRE is not compatible with the ISM.
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Procedure
Step 1 Uninstall the JRE of the existing version and restart the maintenance terminal.
Step 2 Redownload the program of the JRE with the version number jre1.5.0_14 from the device. Install
the JRE according to the prompt.
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Cause 2: The rate of the serial port on the maintenance terminal is inconsistent with the
CLI serial port in the storage system.
1. Check whether the rate of the serial port on the maintenance terminal is 115200 bit/
s.
2. If the rate of the serial port on the maintenance terminal is not 115200 bit/s, you can
determine that the fault is caused by inconsistent rate.
Cause 1: The serial port cable is improperly connected.
1. Remove and insert the CLI serial port cable again or replace the CLI serial port cable.
2. The maintenance terminal receives information from the CLI serial port.
Cause 2: The rate of the serial port on the maintenance terminal is inconsistent with the
CLI serial port in the storage system.
1. Adjust the rate of the serial port on the maintenance terminal to 115200 bit/s and log
in to the CLI.
2. The maintenance terminal receives information from the CLI serial port.
Choose Start > Run, press CMD, and press Enter. The system displays the DOS window.
Go to the bin directory in the JRE installation path in the DOS window (for example, C:
\Program Files\Java\jre1.5.0_14\bin, but the path of the bin directory is based on the
actual JRE installation path), and press java -version. The system displays the information
about the version of the JRE.
If the version number of the JRE is 1.5.0_14, you can determine that the version of the RE
is not compatible with the ISM.
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Copyright © Huawei Technologies Co., Ltd.
OceanStor S2600 Storage System
Troubleshooting
Issue 03 (2010-01-28)