Failing To Discover Arrays On The Ism - Huawei OceanStor S2600 Manual

5 Troubleshooting of Common Faults

5.11 Failing to Discover Arrays on the ISM

This section describes how to handle the fault that no arrays are discovered on the ISM.
Symptom
The ISM cannot discover arrays to be managed.
Possible Causes
One of the following causes may arouse the failure of discovering arrays on the ISM:
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Fault Diagnosis
You can determine the cause for the fault through the following procedure:
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The management network port of the array is improperly connected.
The version of the ISM is incorrect.
The IP address, user name, or password of the array is incorrect.
The IP address of the NIC of the maintenance terminal is incorrect.
Cause 1: The management network port of the array is not properly connected.
1. Check whether the link indicator of the management network port on the controller is
on .
2. Ping the IP address of the management network port in the storage system through
the maintenance terminal.
3. If the link indicator of the management network port on the controller is off and the
storage system does not respond, you can determine that the management network
port of the array is improperly connected.
Cause 2: The version of the ISM is incorrect.
1. Query whether the version of the storage system is upgraded recently.
2. If the management network port of the array is properly connected and the version of
the storage system is upgraded recently, you can determine that the version of the ISM
is incorrect.
Cause 3: The IP address, user name, or password of the array is incorrect.
1. Query the correct IP address, user name, and password of the array.
2. If the entered IP address, user name, and password are not consistent with the queried
ones, you can determine that the IP address, user name, or password of the array is
wrongly entered.
Cause 4: The IP address of the NIC of the maintenance terminal is incorrect.
1. Check the IP address of the NIC of the maintenance terminal that communicates with
the management network port of the controller.
2. If multiple IP addresses are in the IP address list of the NIC, and the first IP address
in the list and the IP address of the current maintenance terminal are in different
network segments, then the IP address of teh NIC of the maintenance terminal is
incorrect.
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OceanStor S2600 Storage System
Troubleshooting
Issue 03 (2010-01-28)