Automatic Answering And Manual Answering - Lucent Technologies Definity Callmaster II Instructions Manual

into a CALLMASTER voice terminal, you may want to unplug the handset when you
are not using it, since it can transmit nearby noises (such as papers being shuffled)
which may be heard over the headset.
The CALLMASTER and CALLMASTER II voice terminals with Recorder Interface
Module (RIM) are designed for recording calls. With this module, a warning tone
notifies the agent and the calling party that the call is being recorded. Be aware that
this tone may be a legal requirement. To generate this warning tone while using the
Service Observing feature to monitor calls, the split/skill supervisor must activate
the listen/talk mode and remain in this mode while the call is being recorded.
Important: The use of service observing features and call recording features may be
subject to federal, state, and local laws, rules, or regulations and may be prohibited
pursuant to the laws, rules, or regulations or require the consent of one or both of
the parties to the conversation. Customers should familiarize themselves with and
comply with all applicable laws, rules, and regulations before using these features.

Automatic Answering and Manual Answering

You can answer ACD calls using the following methods. Your system manager selects
the method you will use.
Automatic Answering – All Calls
With Automatic Answering, you hear one or two bursts of zip-tone, and then you
are automatically connected to the incoming ACD call. For non-ACD calls, you will
hear incoming call identification (ici) tone from the headset or handset.
Note: Although Automatic Answering can be used with headsets and handsets,
it is not recommended for use with handsets because the handset must be held
continuously to the ear to hear zip-tone.
Automatic Answering – ACD Calls Only
With this option, you hear one or two bursts of zip-tone for ACD calls. For
non-ACD calls, you hear audible ringing.
Manual Answering
With Manual Answering, your voice terminal rings when you receive an ACD or a
non-ACD call. Your ringing options are:
a single ring for all calls
continuous ringing for all calls
a single ring if you are busy on a call
silence if you are busy on a call
If you have a headset, you must (manually) press the incoming call appearance
button to answer the call. If you have a handset, go off-hook.
Note: Depending on how your system is administered, ACD callers may hear
one or more announcements before being connected to you or to another
available agent.
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