Internal Calls To Splits Or Vdns - Lucent Technologies Definity Callmaster II Instructions Manual

Internal Calls to Splits or VDNs

To place a call from an
extension (an internal
call) to an ACD split
To place a call from an
extension to a specific
agent
1
Press an idle call appearance button
2
Dial the unique extension number of the split or VDN.
[ringback tone and/or vector feedback]
If an agent is available, you will be connected to
that agent. If no agent is available, you may hear
one or more announcements until your call is
connected to an available agent.
3
Speak with the answering agent
4
When your call ends, press
hang up the handset
1
Press an idle call appearance button
2
Dial the voice terminal extension of the specific agent;
or, with EAS, you may dial the agent's login-ID
3
Speak with the agent
4
When the call ends, press
hang up the handset
or press
Release
Drop
[ringback tone]
or press
Release
Drop
or
or
22