Request For Supervisor Assistance - Lucent Technologies Definity Callmaster II Instructions Manual

3
To return to Normal display mode, press
The light next to
cleared
Note: If your status display has an administered timeout, the display line is
automatically cleared after this period of time.
Note: For a list of VuStats display error messages and the conditions that prompt
them, refer to "VuStats" in the DEFINITY Communications System Generic 3
Feature Description reference manual, 555-230-204.

Request for Supervisor Assistance

To request assistance
from your supervisor
while you are active on a
call
goes off, and the display line on your display is
VuStats
1
Press
Assist
Note: With EAS, if the
number, it selects the skill of the call you are on.
The light next to
The present call is automatically put on hold
A priority call is placed to supervisor
2
Talk with the supervisor
3
You can then do one of the following:
Press
Release
the supervisor and then press the call appearance
of the held call
or, without pressing
appearance of the held call
Transfer the caller on hold to the supervisor by
pressing
Transfer
Set up a conference call that includes your
supervisor, the caller on hold, and yourself by
pressing
Conference
Next
Normal
for the desired split/skill supervisor
button has no skill
Assist
goes on
Assist
to disconnect from the call with
, just press the call
Release
26