Acd Procedures; Agent Login - Lucent Technologies Definity Callmaster II Instructions Manual

The following procedures give short step-by-step instructions for using ACD features.
Note: Calls may be recorded with the use of the CALLMASTER or
CALLMASTER II voice terminal with RIM. For details, see the DEFINITY
CALLMASTER II and CALLMASTER III Voice Terminals User and Installation
Instructions, 555-015-168.

Agent Login

You must log in before you can receive ACD calls. You may be required to dial a
login-ID number. The length of the login identifier is administered by the system
manager. Non-EAS agents may log into a maximum of four splits at once.
Important: Your agent split number can be either two or three digits, depending on
the switch to which your voice terminal is connected.
If your voice terminal is connected to the DEFINITY ECS G3si, the agent split
number is two digits (01 through 99)
If your voice terminal is connected to the DEFINITY ECS G3r, the split
number is three digits. (For voice terminals connected to the DEFINITY ECS
G3V4 and earlier, the range for split numbers is 001 through 255; beginning
with the DEFINITY ECS, Release 5, split numbers can be 001 through 600.)
To log in

ACD Procedures

1
Press if you have an Abbreviated Dialing
Login
(AD) button with the login access code stored on it.
(The AD button can also store your 2-digit or 3-digit
split number.)
or Press an idle call appearance button and dial the
login access code __________
2
Dial the 2- or 3-digit split number
3
If required, dial your login-ID number (if this
information is not stored on the login AD
button)
Your answering position is now staffed
You are automatically placed in Aux-Work mode
The light next to
4
Press
Release
5
Press or
Auto-In
ACD calls. (If your voice terminal is not equipped
with either of these feature buttons, dial the Auto-In
or Manual-In access code, and then dial the
2- or 3-digit split number.)
6
Repeat all the previous steps for each split you are
logging into
[confirmation tone]
goes on steadily
Aux-Work
to be available to answer
Manual-In
[dial tone]
[dial tone]
9